I booked a weekend here for a 2 night stay for me and my Fiancé, and decided to go for the deluxe king size room (the second biggest room behind the suite).
The room itself was nicely decorated but probably not as big as I would have expected, or have stayed in in the past at similar spec hotels. Bed was comfy and the receptionist was nice on arrival and she helped with bags and gave us a tour of the room.
I rang up beforehand and asked for a bottle of house rosé in the room on arrival. The price was not given, and £17 for a bottle of wine at checkout was a big surprise!! The receptionist also said he would put us in a room available at the back of the hotel (302) - I wish he hadn't as we were right next to the lift!
Now I suffer from bad sleeping problems which can often leave me with little sleep - something which I have never experienced at a hotel before, as most are nice and quiet.
I must say I had two nights of VERY little if no sleep which made me quite unwell for the two days, with bad headaches and nausea - this was due to INTERIOR noise from the hotel and not street noise.
The noise from outside the room where the lift was and people walking past was atrocious, as well as whoever was staying in the room above walking about in shoes.
I think the hotel have squeezed every guest in the same area of the hotel, as when we explored other parts of the hotel it was extremely quiet. I think they have missed a trick here and not spread guests out enough.
Both me and my other half were kept awake with every shut of a door, walking about in the room above (Not the guest's fault as they didn't know), talking in the corridor outside our room, unwelcome intimate noises in the middle of the night, even the turning on of a light switch could be heard in the room next to us! It really was a joke and I have never experienced anything like it, especially in a hotel that appears nice and has great reviews.
Now I am not one to leave negative reviews unless I really feel I need to, and you won't see me SEARCHING for a scuff mark to take a picture of and leave a bad review based on there being a hair in the sink on arrival - trust me I have read some comical negative reviews in my time. I just feel that this is a serious issue that affected our stay in what should have otherwise been a nice stay, as Edinburgh is an AMAZING place!
Also on checkout we were told that we couldn't leave our car in the car park on Sunday afternoon which we had paid £24 for the weekend, and had to be out as soon as we checked out - it was a SUNDAY afternoon and there were about 5 cars in a car park able to fit 25+ cars, but still we had to drive around for ages looking for another spot elsewhere. I don't know how many guests had paid for the car park on a Sunday night but I doubt us being there for a few extra hours would have caused an issue. I originally wrote this review with a 3 star rating in mind but now I have written down the problems and read them back, I am unfortunately going to knock it down to a 2 star!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Ben H,
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Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the outside noise. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.