I stayed in The Rutland with my boyfriend for a weekend before Christmas. It looked like a luxury hotel from the description and photos on the hotel website, and the prices suggested the same. We thought, from the website, it looked similar to The Twelve Hotel or The G Hotel in Galway (both great hotels). It wasn't!
We stayed in an executive room, with a kingsize bed and jacuzzi bath. I was highly disappointed by many aspects of my stay and will not be returning.
The negatives -
The staff (except one Australian girl) were rude, unfriendly and inefficient. We arrived after a long journey and travel delays. We looked clearly exhausted but barely got a smile, let alone a "welcome" at check in.
At breakfast, I asked for some butter to go with my dry toast and the waiter looked as though I'd asked him to do something depraved. The butter arrived a good 5 minutes later (they weren't busy) and I realised that there were no condiments so asked (very nicely) for salt. He replied "You JUST asked me for butter!". Charming!
The bedroom was very, very small and quite claustrophobic. The tiny window didn't shut properly and the blind didn't reach down to the windowsill so I had to put a towel across the bottom of it to keep out the draught and the street-light.
The shower leaked and flooded the floor and the bathroom door-handle fell off (on the inside). My partner would have been locked in if I hadn't been there.
We reported the problems to reception and were told "Oh, we knew about that leak but couldn't fix it while you were here"!
We wanted a lie-in on the first morning and so put on the Do Not Disturb light, however we were woken by continued kocking on the door, shouts of "housekeeping" and finally someone bursting into the room.
When reporting the leak and broken door handle that same day I mentioned the disturbance and got no apology. Someone DID come to fix the handle but no-one bothered to clean the room or change the towels (half of which had been used to mop up the flooded floor).
The positives -
Fairly central location.
The jacuzzi was nice after being out in the freezing, snowy weather.
Overall, the hotel was overpriced, the service was appalling, the attention to detail was non-existent, and I did not have a pleasant stay. Next time I think I'll stay in one of the Apex hotels. The Rutland management really need to get their acts together.
- Official Description (provided by the hotel):
- The Rutland Hotel is set right in the heart of the city centre at the west end of Princes Street boasting exceptional views of Edinburgh Castle. An elegant boutique hotel with twelve beautifully appointed guest rooms and 5 luxury serviced apartments. Three are 2-bedroom and 2 are 1-bedroom, 2 with a private garden. Our guests comfort and enjoyment is at the forefront of our minds with Arran Aromatics toiletries and Nespresso coffee machines coupled with little curios and a well-stocked mini bar in every room. The Rutland Hotel is also home to Kyloe Restaurant and Grill - a glorious gourmet steakhouse and The Huxley, a friendly, homely bar serving great burgers & dogs with carefully crafted cocktails. ... more less
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- Also Known As:
- Rutland Hotel Edinburgh
- The Rutland Hotel Edinburgh, Scotland