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“A Highlight of Our Anniversary Trip” 5 of 5 stars
Review of The Rutland Hotel

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The Rutland Hotel
4.0 of 5 Hotel   |   1 - 3 Rutland Street, Edinburgh EH1 2AE, Scotland (West End)   |  
Hotel website
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Hotel amenities
Special Rate
£100 (GBP)
Ranked #4 of 146 Hotels in Edinburgh
Certificate of Excellence 2014
Raleigh
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“A Highlight of Our Anniversary Trip”
5 of 5 stars Reviewed October 23, 2013

The Rutland Hotel was just perfect! From the moment we arrived in the late afternoon we were treated like the King and Queen. Sophia escorted us to our beautiful room overlooking the castle, and complete with muffins and champagne. (Room 6) We had a divine dinner at Kyloe without even leaving the building and the food was excellent. Our bed, a king sized, was so comfortable. In the morning we had a lovely full Scottish breakfast at the Huxley (again, not leaving the building). We were then greeted by Suzy, Abi and Martha. The staff at this hotel is amazing, gracious, and couldn't have been more helpful. We received wonderful suggestions for dinner (all good) and directions to sights to visit. Every staff member was smart and attentive to details. The location of this hotel is perfect. We were within walking distance of everything, and right at a taxi stand and a bus stop. The hop on, hop off bus went everywhere. The price was extremely reasonable and the hotel was just as lovely as the Caledonian Waldorf Astoria next door! Thank you again, Sophia, Abi, Suzy, and Martha for an amazing Anniversary stay. Sam and I look foreword to a return visit!

Room Tip: All the rooms I saw were beautiful and each was a bit different. I loved ours with a boxed window o...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRutlandReception, Receptionist at The Rutland Hotel, responded to this review, October 25, 2013
Hi Mary and Sam!

Thank you for your kind review!

I'm so glad you enjoyed your stay - it was such a pleasure having you both!

We are still all enjoying our Cackalacky Sauce! (You wouldn't believe how well it goes with Haggis!)

We would love to have you back to visit any time!

Kind regards,

Abi
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572 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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  • English first
  • French first
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English first
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 23, 2013

Won't say where the first was...that would be unfair...but wow, we LOVED this hotel so much. We had a castle view room. It was GIGANTIC (by even US standards). View was amazing. It was our honeymoon and they left us champagne and a little note. Staff were so friendly and sweet. Location was brilliant. Can't wait to come back one day.

Room Tip: I would strongly suggest the castle room view.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRutlandReception, Receptionist at The Rutland Hotel, responded to this review, October 25, 2013
Hi Jon and Julia!

Thank you for such a kind review - we don't mind being your SECOND favourite hotel ever (your first favourite did sound like a pretty deserving competitor!)

I'm glad you had a great honeymoon! We'd love to have you back next time you're in Scotland!

Kind regards,

Abi
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Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

Great steakhouse, staff were very good and restaurant very clean and trendy.

Bar downstairs also serves a nice selection of cocktails.

Location is excellent as right in the heart of Edinburgh.........

Stayed July 2013, traveled as a couple
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TheRutlandReception, Receptionist at The Rutland Hotel, responded to this review, October 23, 2013
Hi Daniel,

Thank you for your excellent review!

We are so glad you had a wonderful time with us and hope to see you again.

Kind regards,

Abi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 21, 2013

Stayed for my 50th birthday with my friends, lovely welcome from reception on arrival. The apartment was beautifully presented and was shown around with a very friendly member of staff who had arranged champagne and muffins, what a lovely gesture. My frienda also loved their stay. ? Will be back for my daughters 21st.

Stayed October 2013, traveled with friends
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TheRutlandReception, Receptionist at The Rutland Hotel, responded to this review, October 23, 2013
Hi Roseann,

Thank you so much for your kind review - we love helping guest's celebrate their special occasions!

We're glad you all enjoyed your girls night in our apartment!

We look forward to welcoming you back for your daughters 21st!

Kind regards,

Abi
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Cardiff, United Kingdom
Top Contributor
61 reviews 61 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed October 13, 2013

This is a reasonable good quality boutique hotel, but is substantially overpriced for what it it. The staff where friendly and helpful, but there was a real lack of attention to detail one would expect from a boutique hotel in this price bracket. For example, the sound system in our room wasn't working, there were at least five lightbulbs that were not working, bathroom cosmetics were not replaced, and the whole place was starting to look a little tiered and in need of a refresh. The room was too small, and given that we paid extra for a view of the castle, you only really see it if you stood by the window up close.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRutlandReception, Receptionist at The Rutland Hotel, responded to this review, October 15, 2013
Hello Mark,

Thank you for your review of The Rutland Hotel. We take all reviews seriously and continually seek to improve our hotel.

We were a little surprised by your review of our Castle View rooms. The Castle Views have three large Georgian windows, one which perfectly frames an exquisite view of Edinburgh Castle, quite unlike any other view in the city.

You do not mention which room you stayed in, or when, but we have checked each of our bluetooth sound systems and found them all to be working correctly in every room. Lightbulbs are checked and replaced every day in each room, as are bathroom cosmetics, I wish that these issues had been mentioned during your stay as we would have been only too happy to have resolved them immediately for you.

I’m glad that you found our staff to be friendly and helpful – we pride ourselves on the high standard of service that we provide for our guests.

I hope that we will have the opportunity to welcome you back again one day.

Kind regards,

Abi
The Rutland Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 12, 2013

Booked for a 1 night stay, for a quick getaway with my wife, great location, amazing staff, very comfortable room.

5 star customer service with a smile..... Plus the free muffins in the room were a real treat - thanks

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRutlandReception, Receptionist at The Rutland Hotel, responded to this review, October 15, 2013
Hello 'Bentley197',

Thank you for such a lovely review!

We're so glad you had a wonderful stay with us! I must admit, we're quite partial to the muffins ourselves!

We hope we have the chance to welcome you back to The Rutland Hotel one day!

Kind regards,

Abi
The Rutland Reception
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Hong Kong
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 12, 2013 via mobile

Very friendly staff who helped me send packages back home. Nice decor and big rooms. Only quibble us breakfast doesn't start until 8 am and when one is up early and in serious need of a coffee I recommend train the night porter who wasn't very helpful on that front which slightly exacerbated my hangover. Would stay there again

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRutlandReception, Receptionist at The Rutland Hotel, responded to this review, October 15, 2013
Hello Fiona,

Thank you for your review!

I'm glad to hear you had a safe trip back to Hong Kong - and that your luggage got there safely too!

We take all feedback seriously and from today we can now offer guests a take away coffee and croissant no matter how early they need to check out!

I hope you will consider staying with us next time you are in Edinburgh

Kind regards,

Abi
The Rutland Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Rutland Hotel

Address: 1 - 3 Rutland Street, Edinburgh EH1 2AE, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Kitchenette Wheelchair access
Hotel Style:
#2 Romantic Hotel in Edinburgh
#4 Luxury Hotel in Edinburgh
#11 Business Hotel in Edinburgh
#17 Family Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Rutland Hotel 4*
Number of rooms: 12
Official Description (provided by the hotel):
The Rutland Hotel is set right in the heart of the city centre at the west end of Princes Street boasting exceptional views of Edinburgh Castle. An elegant boutique hotel with twelve beautifully appointed guest rooms and 5 luxury serviced apartments. Three are 2-bedroom and 2 are 1-bedroom, 2 with a private garden. Our guests comfort and enjoyment is at the forefront of our minds with Arran Aromatics toiletries and Nespresso coffee machines coupled with little curios and a well-stocked mini bar in every room. The Rutland Hotel is also home to Kyloe Restaurant and Grill - a glorious gourmet steakhouse and The Huxley, a friendly, homely bar serving great burgers & dogs with carefully crafted cocktails. ... more   less 
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Also Known As:
Rutland Hotel Edinburgh
The Rutland Hotel Edinburgh, Scotland

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