I stayed at this hotel just after christmas and shortly before New Year as a shopping trip/break in Edinburgh.
The hotel itself can’t advertise hard enough the fact they have recently spent £15 million on recent renovations! The lobby area is impressive but that’s where it ends! The room they offered me was located on the shabby, un-refurbished side of the hotel, a side they don’t seem to quick to advertise!
It seems one side of the hotel has been completely refurbished and one hasn’t. The side we were on, the corridors were smelly, drab and like something out of a 1980’s hotel! The room was even worse, the bathroom has a temporary patch up job done on the ceiling, it looked like someone in the bathroom above had left the water running so my bathroom ceiling was given a patch up job instead of a new ceiling. The bathroom smelled awful, a very damp/musky smell due to the ceiling I suspect. The room itself had the smallest window I have ever seen, which had no view; it overlooked the air-conditioning units for the conference facilities below, so again any smells from those units drifted into the room. The room was far too hot, even with the radiator turned off, you could feel the searing heat when you walked on the manky carpet, so needles to say the small window had to be opened from time to time with little effect, I felt like a Christmas turkey in the oven!
Breakfast was mediocre, served in a newly refurbished dining room which was all look & no substance. Table service was poor with only a fleeting glance from the waitress on entry. I had to ask 3 times for some tea & toast with breakfast. The hot buffet was average, they ran out of most food very quickly so you had to stand and wait for a few minutes in the very long queue until the food was replenished.
In short the glitzy refurbished lobby hides a hotel that is not worthy of 4 stars! Very disappointing!