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“Good location, shame about the service.” 3 of 5 stars
Review of The George Hotel

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The George Hotel
4.0 of 5 Hotel   |   19-21 George Street, Edinburgh EH2 2PB, Scotland (New Town)   |  
Hotel amenities
Ranked #83 of 146 Hotels in Edinburgh
Kendal
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Good location, shame about the service.”
3 of 5 stars Reviewed January 13, 2013 via mobile

I stayed here with my husband for 3 nights the week following new year. Parked the car in front of the hotel to get our bags and check in. Upon walking up to reception the staff where joking about behind the desk, this continued while we were checked in and handed our room keys. When we asked for directions for the nearest car park we were given a Map with the route we needed to take highlighted by the receptionist and informed we needed to move the car straight away. When we got back in the car and looked at the Map the route that had been highlighted actually took us the wrong way up a one way street!!!! We then walked back to the hotel and took our bags to the room. On first glance it looked like a really nice room, however, we then started to find items left behind by previous guests. The bed was the most uncomfortable I have ever tried to sleep on. I didn't sleep at all on the first night. During our few days stay we noticed everyone getting checked in were given glasses of champagne, not something we had expected but surely the service should be consistent? Also on one of the days our room wasn't serviced. We didnt eat there so i cant comment on the food.
This hotel is in a great location, maybe if we had booked directly with the George we would have had a better experience but next time I visit Edinburgh I will be staying in a different hotel.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGeorgeHotel, General Manager at The George Hotel, responded to this review, January 21, 2013
Dear Guest,

Thank you for your review.

I was sorry to learn that you did not enjoy your recent stay with us.

Principal Hayley invests a great deal of time and effort in the training of all its staff, and the comments raised in your review are disappointing. I can confirm that full re-training is being carried out within the front of house departments, to ensure that our guests receive the highest level of customer care at all times.

I do hope that this will not deter you from returning again soon.

Yours sincerely,
David J Welch,
General Manager
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2,134 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (452)
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Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 13, 2013

Stayed at the George for the second time this weekend. Free wine, chocolates and champagne just to add the finishing touches. I could certainly recommend the George especially now the rooms have been refurbished. The location is perfect for the shopping, sightseeing and the theatre. Find the right price and you will not be dissapointed. The staff are very friendly, I will certainly stay again on our next visit.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGeorgeHotel, General Manager at The George Hotel, responded to this review, January 21, 2013
Dear Guest,

Thank you for your review, and for the five score you awarded us.

I am delighted that you enjoyed your stay with, and I very much look forward to welcoming you back again for your next stay with us.

Yours sincerely,
David J Welch,
General Manager
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 12, 2013 via mobile

From the moment my girlfriend and i walked in we were welcomed, Everbody was really nice and friendly, Room was really nice and clean and big, would stay there again without a dought!
Location is great and just off the centre, and close to bars and places to see.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGeorgeHotel, General Manager at The George Hotel, responded to this review, January 21, 2013
Dear Guest,

I was delighted to read your review as to how much you enjoyed your stay with us.

Looking forward to you returning.

Yours sincerely,
David J Welch,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 12, 2013 via mobile

Stayed at the George with my partner on two occasions for birthday celebrations (January and October 2012). The surroundings are beautiful and the location is great. We had upgrades to have champagne and chocolates on arrival which were lovely. It is very upmarket and definitely attracts a stylish crowd, I felt a little out of place in my running gear when did the Edinburgh 10k during my stay! A little gem and although on the pricey side it was worth the money. Their bar also offers an array of lovely cocktails too. Lovely stay and will look to stay here again, thanks.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGeorgeHotel, General Manager at The George Hotel, responded to this review, January 21, 2013
Dear Guest,

Thank you for your review and for the five score you awarded.

It was good to read that you have visited us twice this year, and enjoyed both your stays with us.

I hope we can welcome you a third time.

Yours sincerely,
David J Welch,
General Manager
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Alexandria, Virginia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 10, 2013

Our travel agent lady was doing a Scottish tour at the same time we went there so she got us her special rates otherwise we wouldn't have even thought about staying here. Which would have been a mistake as it's perfectly located, sumptuously appointed, amazingly friendly (champagne on arrival), has a great -- no, fabulous -- bar and a blow-out breakfast with everything from kedgeree to haggis to little Scottish pancakes you make in a machine. Totally brilliant and classy. The doormen are kilted and super helpful. The parking is expensive but right outside -- don't use their parking unless you like a good walk. Shower was up to American standards. Loved it.

Room Tip: Go as high up as you can and ask for a view of the Forth. The 5th looks over the Edinburgh rooftops.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGeorgeHotel, General Manager at The George Hotel, responded to this review, January 21, 2013
Dear Guest,

Thank you for such a great review.

Delighted to read how you enjoyed our award wining Tempus bar - I must admit I rather like it myself!

I do agree, we have a fantastic location, within easy reach of tourist attractions, bars, shops and restaurants.

Once again, thank you for your review, and I hope you come back again soon.

Yours sincerely,
David J Welch,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FIFE
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 10, 2013

Had a great short stay. Staff very helpfull, food top class. The free bottle of wine was nice a touch. Rooms clean and tidy, bed was king size. Food was top class. Breakfast was out of this world and all u can eat. Located in centre of town opposite the Dome and Hard Rock Cafe. Well worth the money.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGeorgeHotel, General Manager at The George Hotel, responded to this review, January 21, 2013
Dear Guest,

Thank you for taking the time to write a review following your stay with us.

It sounds like you had a lovely time, and I hope that we can welcome you back again in the near future.

Yours sincerely,
David J Welch,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2013

We had a lovely stay at The George. We got a room upgrade and a drink of bubbly on arrival. The room was towards the back of the hotel which made it very quiet. Never heard even other door opening and closing.

Room Tip: Rooms in the new wing are very quiet
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGeorgeHotel, General Manager at The George Hotel, responded to this review, January 21, 2013
Dear Guest,

Thank you for the five score!

I am glad that we managed to give you an upgrade on arrival, and that you enjoyed the champagne.

I hope we can welcome you back again soon.

Yours sincerely,
David J Welch,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The George Hotel

Address: 19-21 George Street, Edinburgh EH2 2PB, Scotland
Location: United Kingdom > Scotland > Edinburgh > New Town
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#46 Luxury Hotel in Edinburgh
#59 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The George Hotel 4*
Number of rooms: 249
Official Description (provided by the hotel):
The George Hotel has one of the most prestigious locations within Edinburgh. It's classic facade hides sumptuous, contempary interiors blending clean lines with period features.Elegant bedrooms are beautifully furnished for business and leisure guests alike and for those who choose to dine in, the stylish EH2 Tempus Bar and Restaurant offers local produce in a stylish and relaxed environment.Inspirational meeting rooms and exceptional banqueting facilities, including the magnificent King's Hall and beautiful Panorama Suite with fantastic views of across the city, make this the hotel of choice for corporate and wedding guests.The George is within easy reach of the best shopping the captial has to offer, along with tourist attractions, bars and restaurants all within a few minutes walk. Edinburgh Airport is only 7 miles away, and Edinburgh Waverley Station a mere 5 minutes walk. Parking is available at the nearby NCP at Greenside. ... more   less 
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Also Known As:
George Hotel Edinburgh
The George Hotel Edinburgh, Scotland

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