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“Spoiled by the bar” 4 of 5 stars
Review of Holiday Inn Edinburgh City - West

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Holiday Inn Edinburgh City - West
3.0 of 5 Hotel   |   107 Queensferry Road | Midlothian, Edinburgh EH4 3HL, Scotland   |  
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Ranked #91 of 146 Hotels in Edinburgh
Renfrew, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Spoiled by the bar”
4 of 5 stars Reviewed January 6, 2013

The hotel bar was a disappointment as I felt I was holding the staff back from doing other things like cashing up and closing up It was 10.45pm on a saturday night in Scotland of course No draught beer only expensive bottles but on the plus my wife was able to get served a pot of coffee.Breakfast was a well cooked Scottish feast served cheerfully by an attentive server who hailed from Barcelona and to whom service seemed a pleasure not a chore

Room Tip: Stunning views over Edinburgh and the Firth of Forth from the 6th floor even numbers
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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527 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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English first
Lytham St Anne's, United Kingdom
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 4, 2013

Booked a cut price room for 2 adults and our teenage son for £54 per night including breakfast.
Room was 1st class with 2 double beds ( normally he has to sleep on a sofa bed in most hotels)
so he loved it, the view was fantastic over most of Edinburgh and the Firth of forth. Room was great size ,nice clean bathroom. Breakfast was top class, a large buffet with everything tasting really fresh with a great selection. Well worth the visit, will defineately stay again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Crewe, United Kingdom
Top Contributor
63 reviews 63 reviews
54 hotel reviews
Reviews in 54 cities Reviews in 54 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed January 1, 2013

Stayed here for one night in December on a last-minute business trip. Nicely located hotel, rooms, lounge areas, bars etc are all fine, service was good. One of the better Holiday Inns I would say, free car-parking and opposite a retail park, so I even got some of my Christmas shopping down.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Edinburgh City - West, responded to this review, July 24, 2013
Dear Gordonrgs37,

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment.

Sincerely,

Krysllin G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2012

Travelled to Edinburgh for a city break with my sister-in-law, stayed two nights at the hotel. Allocated on the 5th floor, had a fantastic view over the city from our window. Room was spacious and clean. Hotel staff was very friendly and helpful especially Pema Yuden who checked us in and out, an extremely pleasant person and highly professional, helped us with all kind of information about the hotel and the city, special thanks to her!

Hotel located a bit out of the city centre and all sight seeing, on Queensferry Road which is an extention of Queensferry Street, about 20-30 minutes walking, but very well connected in terms of public transport, buses 41 and 43 take you there for about 5 minutes and cost you 1.45£ one way or about 3.50 for the whole day (prepare to have the exact change as they don't give back!:-). The hotel is also within easy reach from the airport-there is an Airlink Bus that runs every 10-15 minutes from the city centre and costs 6£ return.

There is an enormous Sainsbury's just across the hotel, Boots and TK Maxx, as well as the Craigleith Retail Park where you can find stores like Next, Dorothy Perkins, etc.
The hotel is very suitable for a business trip, as well as leisure and trips for families with kids as the area is very quiet. The hotel lobby bar is really small but as I've already mentioned very easy to get to the city centre where all pubs and bars are.

We had a great stay and will definitely come back! Edinburgh is a wonderful city, loads to see and experience, and Scottish people are really nice!

Room Tip: Ask for a room with a view over the city.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 15, 2012 via mobile

We booked through super break for a dinner bed and breakfast deal. The meal was amazing and the service efficient. We were very impressed with the service provided by Gaurav who was very attentive and caring thank you for a lovely stay!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockport, United Kingdom
Top Contributor
107 reviews 107 reviews
37 hotel reviews
Reviews in 44 cities Reviews in 44 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed December 15, 2012

Travelled to Edinburgh for Xmas Market last week, arrived at hotel and The reception received was not what you expect as a loyalty member, cold reception staff, no welcome/thank you for choosing, no chocolate bar in the room or upgraded tea tray and worst of all no heating !
After raising this with the front desk and asking to be moved we were given a room on the 1st floor and happy to say everything was in order. Shame that I had to raise the issue though as the hotel must have been aware of the lack of heating in the original room.
Breakfast was quite good, especially the ability to have your eggs cooked on request although the amount of food available with 30-40 minutes of service left could have been better.
What was pleasing was the attitude and manner of the breakfast room staff, they were very efficient and friendly. Overall the hotel is quite good for a Holiday Inn and I would stay again in the hop/expectation that some of the issues I experienced were a one off.

Room Tip: Avoid the room with no heating !
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Scotland
Top Contributor
82 reviews 82 reviews
40 hotel reviews
Reviews in 28 cities Reviews in 28 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed December 12, 2012

First visit to this hotel as we got a really good rate. Easy to find from the Forth Road Bridge. Reception fulfilled our request for a room away from the lift on a high floor and with a castle view which was fabulous. Nice cosy room, very quiet, perhaps a little tired around the edges but for what we paid, we had no reason to complain. Free onsite parking and the proximity of the 41 bus into town was a real plus for us. £1.40 flat fare, frequent services, straight to and from the city so no hefty taxi fares or parking worries. Didn't try breakfast so can't comment. Really enjoyed watching the squirrels in the trees on the edge of the carpark! Booked to return in February as we got an even better rate for that weekend :) Based on this one visit, this hotel would be our first choice for trips to Edinburgh.

Room Tip: As for a castle view room.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Edinburgh City - West

Address: 107 Queensferry Road | Midlothian, Edinburgh EH4 3HL, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Business Hotel in Edinburgh
#57 Family Hotel in Edinburgh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Edinburgh City - West 3*
Number of rooms: 101
Official Description (provided by the hotel):
Settle in to one of our 101 modern guest bedrooms at the Holiday Inn Edinburgh City West. Located over 7 floors and tastefully decorated throughout, our bedrooms in Edinburgh offer splendid views over Leith port, Edinburgh Castle or the scenic Pentlands Hills.Our rooms have recently received the new look Holiday Inn treatment and been revitalised with new bedding, soft furnishings and our unique pillow menu offering a choice of fillings and comfort levels to ensure that you get a great night’s sleep.The Holiday Inn Edinburgh City West hotel offers you an excellent base for exploring the famous city of Edinburgh, located only 1.5 miles from Edinburgh's bustling city centre and a mere 2 miles from the world famous Edinburgh Castle! Leave your car in our complimentary car park and hop on a bus to the city centre, it only takes 10 minutes! ... more   less 
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Also Known As:
Holiday Inn Edinburgh City - West Hotel Edinburgh
Edinburgh Holiday Inn
Holiday Inn Edinburgh City - West Scotland

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