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“Fantastic stay BUT check out was a nightmare” 5 of 5 stars
Review of The Inn on the Mile

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The Inn on the Mile
3.0 of 5 Hotel   |   82 High Street | Royal Mile, Edinburgh EH1 1LL, Scotland (Formerly Bank Hotel)   |  
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Ranked #16 of 144 Hotels in Edinburgh
GreenLeadersBronze level
Stirling, Scotland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
“Fantastic stay BUT check out was a nightmare”
5 of 5 stars Reviewed April 27, 2014

Me and a friend stayed here last night, and it was wonderful. Our check in was easy enough & the gentleman was kind enough to carry our cases up to the 2nd Floor. The room was amazing, not the biggest but it was all you needed! Large tv on the wall, GHD straighteners, White Company toiletries, and a caramel log to eat with your tea... Wonderful!! I loved the dressing robe & slippers, these came in handy! We had dinner booked in the restaurant & it was superb. Can't fault dinner, it was tremendous! We each had a burger (one was a veggie burger) and then chocolate cake. We had our complimentary drink with dinner. The waitress was lovely too. We had a great sleep, one of the comfiest beds I've ever slept in! The next morning however, we walked in to the pub/restaurant & it was busy. We saw the same waiter from yesterday who checked us in & he instantly greeted us by saying 'we are mobbed today' and quickly ushered us to a table. We ordered a fry up & then I helped myself to cornflakes. I couldn't see the spoons though and asked the same waitress from yesterday where they were. She never spoke and just abruptly pointed towards the cornflakes. I eventually found them but found her response rude. We eat cereal and then our fry up arrived. Our table was small and already crowded with cereal bowls. The same waitress moved our bowls to make way for the plates with the fry ups. The bowls were obviously empty and she could have cleared them away but she choose to push them aside instead. Leaving a very crowded table for 2! Our bowls were never cleared away in the end. Then came check out....the pub was heaving, and we stood for a while before a member of staff finally approached us. Even then my friend had to ask someone to flag a member of staff down. There was a girl infront of us waiting to check out and someone else behind us. It was very chaotic and people were nudging by me and hitting my case, bit of a nightmare! To sum it up, fantastic hotel & location! A truly wonderful night but breakfast & check out was a let down. The staff looked harassed & came across as rude due to this yet they were so friendly yesterday. I suppose it's something to be expected as it is a pub/hotel but kind of ruins your stay eating breakfast in this crowded busy atmosphere & trying to check out when stood in a busy bar. Will definitely return though and would highly recommend apart from these issues.

Stayed April 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central E, General Manager at The Inn on the Mile, responded to this review, April 28, 2014
Hi AmandaM

Thanks for your detailed review of your recent weekend visit to our hotel, we are so pleased you rated us so highly after the Sunday morning madness you encountered, I can reassure yourself and anybody reading this review that this was a one off situation where a local sporting fixture was happening and attracted more business than usual, I will raise the issue with service. Again thanks for overseeing the slight hiccup Sunday and glad our service, rooms and little extra made your visit memorable and granted a recommendation from yourself.

Campbell & the IOTM team
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418 reviews from our community

Traveler rating
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    30
    8
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See reviews for
25
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Spanish first
  • Any
English first
Durham, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed April 26, 2014

We booked a superior double room for two nights and we were aware that we might be on the top floor of 3, with no lift. We arrived an hour and a half before two o clock check in and we were happy to wait while the room was got ready. We had an excellent lunch in the bar but, as our room was still not ready by 2:30, we walked in Edinburgh for an hour or so. When we returned, we were shown to a room on the top floor. The decor was beautiful but the double bed took up most of the room. There was hardly enough wardrobe space for our luggage and we had brought the minimum for 2 nights. There was no soap for hand washing; the bedside drawer wouldn't open and the bedside socket for the reading lamp wouldn't work..
The staff responded immediately and could not have been more helpful when we pointed out the problems. They suggested that we could be moved to a larger room on the first floor and we were very pleased with the result. The room was lovely, extremely modern in design, with attention to detail that extended to the high quality facilities. The bed was huge and comfortable and we were not too bothered by the live music from the pub downstairs. The breakfast menu was varied and the food was good. At all times, the service was excellent.

We thoroughly enjoyed our stay and would recommend the Inn On The Mile.

Room Tip: Room 2 is stunning.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central E, General Manager at The Inn on the Mile, responded to this review, April 27, 2014
Hi Granville

Thanks for taking some time out to review your recent to our Inn on the Mile hotel. We are so pleased that after finding all the little niggles with they superior double that you rate us with a stunning review. Thanks for giving us the chance to rectify the situation. I can confirm we have taken care of the maintenance you pointed out. Thanks for your recommendation and look to welcoming back someday.

Campbell & the IOTM team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedfordshire
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 25, 2014

I chose this hotel primarily because of location - always loved the vibe of the Royal Mile - and less than a 10 minute walk from the Public Records office at the East End of Princes St where I was doing a bit of family research. Check-in was friendly and quick and the welcome drink was an unexpected bonus. I was in Room 6 on the 2nd floor with great views on to the mile - as others have mentioned there is no lift due to the historic nature of the building so be sure you can manage a few stairs before booking. The room has been tastefully refurbished, is very well equipped & it was good to have free super-fast broadband. I slept well despite the noise from the street - no getting away from, this in central Edinburgh. Would definitely choose this hotel again in the future.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central E, General Manager at The Inn on the Mile, responded to this review, April 26, 2014
Hi Scotcowgirls

Thanks for finding the time to review your recent visit to our Inn on the Mile hotel. We are glad the location was of great benefit to you, our guest find that we really are in the heart of Edinburgh. Our team always try to be friendly and service should always be of a high standard. We are so happy that you would choose our hotel again, so we will see soon and there will be a drink waiting for you. ;-).

Campbell & the IOTM team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 25, 2014 via mobile

Has a great stay in this hotel, rooms recently refurbished to an excellent standard. Location right on the main street easy access to most places! Great live music every night in the bar downstairs but could not hear it in the room after we went to bed. Would recommend to friends.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central E, General Manager at The Inn on the Mile, responded to this review, April 26, 2014
Hi Cleggy3

Thanks for reviewing your recent visit to our hotel, location certainly an excellent plus for all guests staying. Our live bands bring a great atmospheric feel to the bar Wednesday- Sunday. Thanks for your recommendation and we look forward you welcoming you back soon.

Campbell & the IOTM team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LEEDS
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 23, 2014

My wife and I stopped for 3 nights over Easter. The Bedrooms are 5 star big bed, seperate toilet and washbasin, plus ensuite with large bath and great shower. Breakfast excellent. Central to most of the tourist destinations, ten mins to the Castle ,10 mins to Holyrood House, ten minutes to the Musuem of Sotland. Staff were all very friendly and helpful. The best place to stop in Edinburgh.

Room Tip: If you are a light sleeper ask for a room on the second floor.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central E, General Manager at The Inn on the Mile, responded to this review, April 24, 2014
Hi Gazzapop

We are so happy you had an excellent Easter break at our Inn on the Mile hotel. It certainly looks like you enjoyed our luxurious rooms, and thanks for mention location to some of Edinburgh's most popular tourist attractions. We look forward to welcoming you back soon.

Campbell & the IOTM team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilkenny, Ireland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2014 via mobile

Had a lovely stay thank you! Very chic rooms! Maybe provide jack plug connections for the non iPhone tribe ;-) Friendly staff, great food, great selection of bar drinks. Can
highly recommend! There's no lift so if you have health implications, you should reconsider

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central E, General Manager at The Inn on the Mile, responded to this review, April 24, 2014
Hi Jennwa

Thanks for reviewing your recent visit to The Inn on the Mile. Your so welcome, we are are glad you enjoyed the chic rooms. I will also share with the team you found service and friendliness up to expectation. Hope to see you again soon.

Campbell & the IOTM team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gateshead, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 21, 2014

really good location room fantastic stayed in room 3 server was called chris he was fantastic could not do enough for us friendly and helpful told us what entertainment was on that night and reserved a table for us

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central E, General Manager at The Inn on the Mile, responded to this review, April 22, 2014
Hi Stephen,

Thanks for taking some time to review your recent visit to our hotel and glad we could make your Easter break enjoyable. You mentioned your server as Chris, I will make sure he is rewarded for his efforts. Thanks for mention the location as this a key attraction of The Inn on the Mile.
Looking to welcoming you back soon.

Campbell & the IOTM team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn on the Mile

Address: 82 High Street | Royal Mile, Edinburgh EH1 1LL, Scotland (Formerly Bank Hotel)
Phone Number:
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#3 Green Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Inn on the Mile 3*
Number of rooms: 9
Official Description (provided by the hotel):
The Inn on The Mile located on The Royal Mile in the heart of the city centre, offers an alternative boutique and luxury hotel experience in one of Edinburgh's most prestigious historic landmarks. Built in 1923 as the British Linen Bank, we have preserved, conserved and renovated our historical building into a place where you feel at home.Hosting an intimate 9 beautiful, boutique fully refurbished bedrooms ranging from our stylish Mile bedrooms to our spacious Royal Mile bedrooms, our crisp and clean interiors and décor is the perfect base to explore our great city with an ideal location. Included in all our rooms are a self-lockable safe, iPod dock with ceiling in-built speakers, bathroom controllable speaker system and full tea and coffee making facilities which come with Scottish delicacies. All bedrooms also come with GHD hair straighteners as standard, large flat screen TV, iron with iron board and working desk area and complimentary Wi-Fi.Our fully refurbished Inn on The Mile pub is a focal point on the Royal Mile, paying homage to our banking history with subtle twists from our past. Sample our flights of fine wines, pick & mix from a sensational selection or indulge in the finest liquid in the world with our whisky flights tailored to individual tastes. Our menu at The Inn on the Mile kitchen is our pride and joy. We serve home cooked food prepared with love from fresh, locally sourced Scottish ingredients. All our meat, poultry and eggs are free range and traditionally reared, and our fish is from sustainable sources around the Scottish coast. ... more   less 
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Also Known As:
Bank Hotel Edinburgh
The Inn On The Mile Edinburgh, Scotland

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