We booked a romantic night at the Roxburghe,expecting excellent service and quality,but were slightly let down.
We booked an executive room, but were given what we thought was a standard double>room size and quality was middle of the road.The room was clean,the sheets were fresh but the shower curtain badly needed a wash!
We specifically asked for a room in the old side(something with character)but were given a room in the new side.
We didn't eat breakfast in the hotel as it was £12 per head,which we thought very expensive as the rooms are expensive enough!
We were also taken aback when given our drinks bill,if we had realised just how expensive a late night tipple would be we wouldn't have bothered,perhaps some people wouldn't blink at paying £6.00+ for a spirit but we did!
Overall,a bit costly for what it is,certainly not 4* quality.

Don't go there !! Dirty hotel with very poor housekeeping.( worst I have ever experienced ) Staff who don't seem to care . Restaurant has mediocre food and wine at ridiculous prices.Parking very expensive. Not at all luxurious. Have stayed in better Travelodge hotels for a fraction of the cost.

My brother took me to Scotland and we stayed at the Roxburghe for a week. He had been some years earlier and stayed at the Balmoral. His reaction was that the only difference between the two was the price!

An aside to the negative reviews, I'd like to say that our last night in Scotland was at the Holiday Inn at Glasgow airport. The servivce was deplorable, the staff was not friendly nor helpful. The bar staff in particular was exceptionally poor. To those that found fault with the Roxburghe, I'd suggest that they stay at the Hiliday Inn Glasgow airport.

Our extended stay at the Roxburghe was exceptional. By the second day our staff knew us by name. By the end of the trip they asked about our particular excussions and just displayed an honest interest in our well being. At breakfast they greeted us by name.

Breakfast was included for us at no charge and it was teriffic. Whether we ate at 7 am or 9:30 am the food was hot, fresh, delicious and the selection was extensive!

We stayed on the 3rd floor of the "new" area of the hotel and our room was warm, comfortable,well made each day and quiet.

We had need of several services from the concierge and each request was performed professionally and expediciously. My special admiration goes to Scott who really went to extremes to make sure our needs were met. Later in our stay he would come to me unprompted to as if the arrangements had been satisfactory.

The bar staff was incredible whether we took drinks in the Atrium or the bar. On our first night we introduced our bartender Cameron to 'dirty martinis' and by the end our stay they [Cameron Martinis] were the talk of the staff.

The hotel is expensive with out a doubt, but it was worth every penny of it. Any one that would find fault with it must have some unresolved issues.

For a 4 star hotel, I'd give it a 5.

For users who have bid on a hotel in Edinburgh and ended up in the Roxburghe, be aware of the following IMPORTANT things:

1. The hotel has essentially 2 wings, one very old wing and one fairly new wing. You will most likely be much happier in a room in the new wing, and the price is no different, it seems to be the luck of the draw. In two separate stays there, we got the old wing on one stay and the new wing on the other: so don't hesitate to ask for a room in the new wing.

2. We woke up and our receipt on both separate stays had incredibly inflated costs: we were charged 25GBP for breakfast which we did not eat and were charged 50GBP (!!!) per day for internet access we did not use: if you do not CHECK YOUR RECEIPT carefully before checking out, you may unwittingly pay a hundred pounds or more over what you should. Both times the front desk did not object to removing those costs, but BEWARE that they may attempt to gouge you if you do not pay close attention to your receipt.

As for the Hotel itself, its location is very convenient to Princes street, the rooms were nice (much nicer in the new wing) and the concierge was helpful.