I spent last week staying here for work and may need to spend the next 6mths here. I had one of the newer rooms at the back of the hotel on the 2nd floor. The rooms were large enough and all the fixtures and fittings were what I would expect from a 4star hotel. The breakfast was good and the dinner meals were also reasonable. But what really impressed me with this hotel was the service. The service matches and even exceeds that of the Waldof Astoria in New York where I have stayed several times. The staff are extremely helpful and courteous. Everyone from the breakfast staff to the receptionist, the bar staff , the gym staff were all incredibly warm friendly and hospitable. Well done to management for implementing such a great hotel environment.

A Zapf CA

My wife and I visited the Roxburghe hotel for the purpose of a romantic break(Feb 05).
Although we enjoyed Edinburgh the hotel was in our opinion geared towards the business person.Our room was on the third floor above the main entrance.We found the room quite nippy and drafty and the decor was in need of a re vamp.Breakfast was average and we was told to dine in the lounge because the restaurant was full(There were several free tables but who were they for?).Dinner was not particularly too special either.
In our opinion you are just a number at this hotel and next time we would book into a smaller hotel with hopefully a more personal welcome.
Although we did not take advantage of all the facilities i would say it is more a 3/4 star rather than a 4.
The location of the hotel is excellent however and bar service is good too.
To sum up :For the business person 10 out of 10.
For the couple looking for a special break 3 out of 10.......Sorry hoped for better.

Great place to stay, fantastic food, helpful staff, spacious clean rooms. Luxury bathroom. Nice views of the castle. I do not understand the negative reviews, we had such a nice time. Would definately stay here again.

Have to agree with the other review, we stayed around the same time and I have never been treated as badly in any hotel that I have stayed in. The Central Heating didn't work, in February, when we were moved to a different, smaller room, the radiator in that room didn't work either. We had breakfast in a freezing cold conservatory and had a 20 minute argument with the desk staff about the terms and conditions of our booking. We too complained and were eventually offered a discount on another Macdonald hotel, we won't be using it.