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“Lovely Quirky Hotel!” 5 of 5 stars
Review of Crowne Plaza Edinburgh - The Roxburghe

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Crowne Plaza Edinburgh - The Roxburghe
4.0 of 5 Hotel   |   38 Charlotte Square, Edinburgh EH2 4HQ, Scotland (Formerly Macdonald Roxburghe Hotel) (Cowgate)   |  
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Ranked #42 of 146 Hotels in Edinburgh
Newcastle upon Tyne, United Kingdom
Top Contributor
65 reviews 65 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
“Lovely Quirky Hotel!”
5 of 5 stars Reviewed October 20, 2013

Had a wonderful few days here, the hotel resembles a terraced house from the front and has a maze of floors and a new extension with a swimming pool and an open terrace with seating in between the old and new building. Check the prices for a Club Suite as well as Standard Room as you have the use of a wonderful Club Room, free tea and coffee and breakfast. This room was light and airy and ideal to work in. The bedroom was in the old part of the hotel and was quirky although everything provided for a comfortable stay. The staff were always pleasant and requests were dealt with in a professional and polite manner, everyone friendly and all staff greeted you from reception to cleaners. Cannot fault our stay and will stay here again.

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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoxburgheGM, General Manager at Crowne Plaza Edinburgh - The Roxburghe, responded to this review, October 21, 2013
Dear widowsinwhite,

Thanks you for your review of your recent stay with us here at Crowne Plaza Edinburgh - The Roxburghe. I am delighted to read that you enjoyed your stay with us so much and found our Club Lounge to be so good and suitable for your needs. I hope we will have the chance to welcome you back once again tot he hotel in the future.

Warm wishes and kind regards

Marcello Ventisei
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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589 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
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English first
Nottingham, United Kingdom
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed October 20, 2013 via mobile

As a regular (monthly) business visitor to Edinburgh, I tried this as an alternative to my usual haunt, the Apex at Waterloo Place. Check in was ok - I was recognised as an IHG Platinum member, but was given no information about any upgrade, lounge or breakfast information. My room (100) was very nice and a good size in the old section of the building, looking out onto George Street. Very nice bathroom, with a lovely full size bath as well as a shower cubicle. The bed was really comfortable, but given the single glazing, noise from the street outside was more than I like - I would not want this room on a weekend night!

Breakfast was great - professional attentive staff and a good choice of buffet and cooked to order items.

Another service niggle was when I agreed a check out extension with the front desk, but on the stroke of noon, despite the 'do not disturb' sign, a staff member knocked on the door and asked me if I was checking out now!

To sum up, a lovely building in a fine location, excellent breakfast but needs to sharpen up its customer service a little. I'm back in the Apex next time....

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoxburgheGM, General Manager at Crowne Plaza Edinburgh - The Roxburghe, responded to this review, October 21, 2013
Dear Jchm,

Thank you for your review of your stay with us here at the Crowne Plaza Edinburgh - The Roxburghe. I am happy to read that you enjoyed the majority of your stay but would love the opportunity to discuss in more detail the areas in which we fell short of your expectations. Please contact me on opsmgr@theroxburghe.com and I will be delighted to listen to your feedback in full and respond directly.

Kind regards

Marcello Ventisei
General Manager
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denny stirlingshire
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 19, 2013

spa day with friend including afternoon tea.we started the day with coffee and a hot croissons and pastries followed by our spa treatments we had full body massages with facials both treatments were excellent as were the facilities, afternoon tea with prosecco was served in the club lounge service and food were great what a great day

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RoxburgheGM, General Manager at Crowne Plaza Edinburgh - The Roxburghe, responded to this review, October 21, 2013
Dear liz s,

Thank for your review of the Roxburghe following you spa day with us here. I am delighted to read that you enjoyed your day so much and indulged in one of our afternoon teas along with your treatments. I hope we can welcome you back again soon and perhaps next time also look after you for a nights stay to continue your relaxing day.

Warm wishes and kind regards

Marcello Ventisei
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odense, Denmark
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 18, 2013

The location of this hotel is absolutely great right next to Princess Street and with all major attractions more or less within walking distance.

Our room was very clean, seemed bigger than a normal hotel room and had a big bathroom – it was all very nice.

The hotel spa area was OK, but seemed rather old and outdated. Overall enjoyed the place and would come back if ever in Edinburgh again.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoxburgheGM, General Manager at Crowne Plaza Edinburgh - The Roxburghe, responded to this review, October 21, 2013
Dear Rathkjen,

Thank you for your recent review of the Roxburghe hotel. I am happy to read that you enjoyed your visit to Edinburgh so much and that we proved to be a good location for your trip. We are currently looking at plans for continued investment and enhancements of our services here at the hotel and our leisure and spa facilities are just one of the projects we are currently working on. I do hope we will have the chance to welcome you back to the hotel should you be visiting Edinburgh again in the future.

Warm wishes and kind regards

Marcello Ventisei
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 18, 2013

We recently held our Wedding reception at The Roxburghe Hotel and were delighted with the quality and service provided.

Kayda, our events coordinator, was fantastic in the lead up to the wedding and went through every detail thoroughly, giving us peace of mind. Both Damian and Awanish who looked after us on our special day did a wonderful job and were so professional, attentive and discreet, providing first class service. We didn’t have to worry about any details, they did it all. All the other staff were also very helpful and friendly. The food & presentation was excellent, as was the wine…

We wouldn’t hesitate in recommending The Roxburghe Hotel for a top quality, central Edinburgh venue.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoxburgheGM, General Manager at Crowne Plaza Edinburgh - The Roxburghe, responded to this review, October 21, 2013
Dear Karen H,

Thank you for your review of you wedding reception here at the Roxburghe Hotel. I am delighted to read that you enjoyed your day with us so much and that Kayda, Damien and Awinash delivered the level of service they pride in giving to all of our wedding events. We consider weddings to be among the most enjoyable events to deliver here at the hotel and the whole team take great pride in playing their part in creating special days and memories for our brides and grooms. I do hope that we will be able to welcome back to he hotel as our guests again in the near future.

Warm wishes and kind regards

Marcello Ventisei,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
1 review
5 of 5 stars Reviewed October 18, 2013

Four of us stayed at the Roxburghe for 3 nights and had a really wonderful time their. We were well looked after and nothing was too much trouble. The reception, bar and restaurant staff were all excellent. It was the little extra things the staff did that made our stay even more enjoyable. We will definitely stay here again when we next come to Edinburgh.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoxburgheGM, General Manager at Crowne Plaza Edinburgh - The Roxburghe, responded to this review, October 21, 2013
Dear NBAW2013,

Thank you for your review of the Roxburghe hotel following your recent visit to Edinburgh. I am happy to see that you and your friends enjoyed your stay with us and our team managed to make such a positive impact while you were with us. We very much look forward to welcoming you back to the hotel again on your next trip to the Edinburgh.

Warm wishes and kind regards

Marcello Ventisei,
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hebrides
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 15, 2013

We didn't actually stay at "The Roxburghe" but we did have our wedding reception there.
Kayda, Damian and Awanish looked after us and the event admirably. The hotel had laid on a menu tasting session early on which frankly had left us having more than a few doubts. However, on the day, the food that was served was truly first class and we had absolutely no complaints, only praise. Also the regimental manner by which the tables were served was remarked upon by all, it was almost choreographed.
My only grumble was that I would though have appreciated a bit more communication between making the booking and the event itself.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoxburgheGM, General Manager at Crowne Plaza Edinburgh - The Roxburghe, responded to this review, October 17, 2013
Dear wifiis,

Thank you so much for your kind review of the Crowne Plaza Edinburgh - The Roxburghe following your Wedding reception. Weddings are something that we genuinely pride ourselves in here at the Hotel and Kayda, Damien and Awinash have a real passion for delivering the best experience they can for one of the most important days in our guests lives.

May we wish you all the happiness in the future and hope that you will be able to return to the hotel soon so that we can welcome you back once more as our guest,.

Warm wishes and kind regards

Marcello Ventisei
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Edinburgh - The Roxburghe

Address: 38 Charlotte Square, Edinburgh EH2 4HQ, Scotland (Formerly Macdonald Roxburghe Hotel)
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > Cowgate , Old Town
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Edinburgh
#26 Luxury Hotel in Edinburgh
#28 Family Hotel in Edinburgh
#51 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Edinburgh - The Roxburghe 4*
Number of rooms: 198
Official Description (provided by the hotel):
Travel in style and stay in the Crowne Plaza Edinburgh - The Roxburghe in the heart of Edinburgh city center. The hotel rewards its guests with an unrivaled location on historic Charlotte Square. This premier 4 star hotel has recently refurbished its meeting space, public areas and all 198 bedrooms, many with views of Edinburgh Castle. Ideally located between George Street, the stylish home of the cities top bars, restaurants and boutique shops and Rose Street with more traditional pubs and eateries. ... more   less 
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Also Known As:
Hotel Macdonald Roxburghe
Macdonald Roxburghe Edinburgh
Roxburghe Hotel Edinburgh
Crowne Plaza Edinburgh - The Roxburghe Scotland

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