This review will only state exactly what the majority of customers have said before us!! This place is tired, and in need of a MAJOR cash and interior decorator injection. It is shoddy, dated, and in areas down right dangerous ie the shower taps that need a member of staff to switch off as they get too hot, thread bare, ripped and torn carpets. Windows without any safety catches on, cracked window panes, doors that slam shut so fast ur lucky not to lose a digit.
The positives of this place is the location, comfy beds, clean linen and the majority of the staff are super friendly and helpful except one ( his initial is m) he was so rude on our arrival at the bar we never drank in the bar again! I did raise this to the reception manager and then to our horror his less than friendly face was serving breakfast in the restaurant- a customer made the mistake of asking for a plate! And received a sarcastic reply ( if anyone shouldn't be in hospitality it would be this young man). The breakfast was lovely hot and fresh.
We raised our issues with the reception staff ( who were lovely) they shared our concerns and frustrations, the hotel is apparently under going a refurbishment but this has been going on since Nov 13- and seems to of come to a halt. The hotel and staff has sooo much potential it is a crying shame. We did receive a discount on our bill for the weekend. We have stayed in better hotels for much less money.
- Official Description (provided by the hotel):
- Ellersly House Hotel has a distinct, modest charm and a welcoming ambience.Originally an Edwardian country house, the ‘Ellersly’ is conveniently situated just west of Edinburgh city centre, close to Murrayfield Stadium en route to Edinburgh Airport.With 57 rooms, Ellersly House has a wide range of comfortable bedrooms to suit different budgets and tastes, all with ensuite facilities and benefiting from a significant refurbishment programme. ... more less
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- Also Known As:
- Ellersly Hotel Edinburgh
- Ellersly House Hotel Edinburgh, Scotland