We booked this hotel for a special birthday weekend. Good city centre location in a Thistle Hotel, can't go wrong, right?? Eh....wrong!!
Staff firstly are great and the company should be proud of their colleagues enthusiasm. However, the hotel has certainly seen better days.
We had booked via the Thistle reservation main telephone number being quoted over £250.00 room only for 2 nights. Having said this was too expensive, we were suddenly then re-quoted £158.00 for the same deal, i.e. with a choice of either free bottle of wine, complimentary breakfast or a free upgrade. We opted for the free upgrade.....but boy what a let down!!
The decor was a mismash of tercotta, browns and blues in the bedroom but those, combined with the dated, tired, marked, warped and stained furniture really didn't merit a better room than what we'd originally booked.
The TV, which was the only new thing new in our room, did not make any sense at all in terms of channel listings. For example :-
Channel 7 & 26 - BBC1
Channel 9 & 27 - STV
Channel 28 - who knows!!
Channel 11 - Channel 5
Channel 13 - BBC News
Channel 16 - E4
Channel 18 - More 4
Channel 21 - BBC3
Channel 22 - BBC4
Channel 23 - who knows!!
Channel 24 - ITV3
Channel 25 - 5*
Channel 26 - Again, who knows!
It should be pointed out that the TV did not advise you on a guide of any channels - we worked the above out for ourselves before giving up.
Incidentally, Channel 5 had no sound unless you turned the volume up to 100 only to hear programmes at the level of a normal whisper.
The lounge area of the bedroom had a token gesture of a 3 piece suite, which reminded us more of a Doctors waiting room. We're in our mid-forties and in the evening, were quite happy to stay in the hotel and enjoy the facilities that we'd paid for. However, the bar was not inviting so the only other option was to relax in our room......but in tiny little doll house furniture to chill out, resulted in our having to move the TV into the bedroom to enjoy any form of relaxation.
One member of staff advised us that we were in one of the best suites........sadly, this does not come up to our standard of "best suite" but unfortunately for her, her hands were tied in offering anything that was any better than what we'd been given (room 637)!
I remember days gone by when The Boston Bean Company cafe bar, was quite a thriving, busy place to be in, but unfortunately, this really wasn't the case any longer. Tired, dated, quiet (we were the only 2 in for over 1 hour) and all very sad. You can't blame the customers though, as it was very tired and being in the city centre of the Capital, there really are much more inviting, bright, clean and value for money places to be....so we went elsewhere for dinner each night.
We took quite a number of pictures which we've shared including dirty window frame in the cafe bar, very badly marked furniture and general decor in the bedroom as well as disgusting tiling and hygiene in the bathroom.
Thistle, you've let yourselves and Edinburgh down big time, this time. I don't blame the management and staff at all, as I've said, they were first class. However, I appreciate that they only can work with the facilities they've been given, and I'm afraid Thistle, you've let your colleagues down in this case.
One little special mention should go to the Night Porter (older gentleman) who was the cheeriest, friendliest and happy person we could have asked for when delivering to our room at 1am. Clearly he loves his job and it was a delight to have met him.
Will we ever stay in a Thistle Hotel again though....who knows!! You'll need to try hard to convince us!
Don't go to room 637!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.