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“Fantastic base to explore Edinburgh” 5 of 5 stars
Review of Mercure Edinburgh City - Princes Street Hotel

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Mercure Edinburgh City - Princes Street Hotel
3.0 of 5 Hotel   |   Princes Street, Edinburgh EH2 2DG, Scotland (New Town)   |  
Hotel amenities
Ranked #115 of 144 Hotels in Edinburgh
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Fantastic base to explore Edinburgh”
5 of 5 stars Reviewed April 22, 2013

We had a room on the 5th. Floor overlooking princess street .Stunning views of the city & castle. It was spacious, warm & spotlessly clean. Dinner was first class with a good choice. Breakfast was one of the finest buffet breakfasts we have experienced . Nothing at all left out. Would certainly recommend .

Room Tip: Hotel front rooms are subject to street noise but the views of the castle ,Princess street ect. are...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, April 23, 2013
Dear Guest,

Thank you for your kind feedback.
We hope to welcome you back in the future.

Kind Regards

James Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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952 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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English first
Newcastle upon Tyne, United Kingdom
1 review
3 of 5 stars Reviewed April 21, 2013

A very nice entrance to the hotel and great view from the bar. Good service and good to have free wi-fi.

Comfortable rooms and bathroom, if a little dated, but our room was very warm - there was a fan in the wardrobe which we had to use after showering and getting ready as it was very warm.

Did not try the breakfast as tried cheaper local options.

I would stay again and recommend.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, April 22, 2013
Dear Guest,

Thank you for your kind review.
We look forward to welcoming you back in the near future.

Kind Regards

James Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 17, 2013

Fantastic location - right in the centre of Princes Street.Odd numbered rooms overlook the Princes Street Gardens.Very helpful Reception staff , indeed all staff helpful. Bathrooms need some updating - 1970s taps! Breakfast fine - had to ask for more milk both mornings though.

Room Tip: Ask for high floor & odd numbered room
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, April 18, 2013
Dear Guest,

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon.

Kind regards,

James Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo
Top Contributor
101 reviews 101 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 16, 2013

Good hotel, price is kind of expensive but the location for turism is perfect! i couldn´t ask for more! my room had a great view! i´ll stay there next time i go to Edinburgh. Room is clean, breakfast is good as well.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, April 18, 2013
Dear Guest,

Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully!

Kind regards,
James Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 15, 2013

I recently spent 2 nights here with 2 friends, check in was quick & easy and all staff on reception were lovely. The location is amazing with a view of Princes street and the castle.
The room was fine. It was clean and had the things needed.
i would absolutely stay again and would recommend to friends.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, April 16, 2013
Dear Guest,

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.

Kind regards,
James Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adealide
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed April 10, 2013

Good Location.

Reception on 1st floor, nobody to assist with luggage,

Upgraded room, paid extra , room 770., Room had recently been painted ,&when we put the heater on, the fumes were terrible. Called Manager, give us another room on same floor as all booked out.Manger not helpful at all., with no compensation to us.

We took our laundry to reception, & was told we needed to put in laundry bag, the room didn't have one, asked housekeeping to supply one, there were none left, back to reception were they found a laundry bag.

Locks on balcony doors, unable to lock.( bad security)

If you pay for breakfast at reception is 10 pounds, if you pay in the morning it's 13.95 pounds

Over all a very sub standard badly run Mecure.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, April 11, 2013
Dear Guest

I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me to discuss this further.

Kind regards,

James Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed April 9, 2013

Stayed here for 2 nights, lovely place w/ gorgeous view, great price! Only 1 problem, no microwave not even for executive room. Asked how to heat up special meal - was told head to kitchen which I did. There I was told it was busy to come back in 30 minutes which I did. Then was told after 15 minutes, sorry can't do it with no explanation. Not pleased but made do. Fridge was available behind reception which was ok but not my first choice.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, April 11, 2013
Dear Guest

Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully!

Kind Regards

James Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Edinburgh City - Princes Street Hotel

Address: Princes Street, Edinburgh EH2 2DG, Scotland
Location: United Kingdom > Scotland > Edinburgh > New Town
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #115 of 144 Hotels in Edinburgh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Edinburgh City - Princes Street Hotel 3*
Number of rooms: 158
Official Description (provided by the hotel):
Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more   less 
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Also Known As:
Ramada Hotel Edinburgh
Ramada Hotel Mount Royal
Ramada Edinburgh
Edinburgh Ramada
Mercure Edinburgh City - Princes Street Hotel Scotland

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