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“Location was the best part” 4 of 5 stars
Review of Mercure Edinburgh City - Princes Street Hotel

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Mercure Edinburgh City - Princes Street Hotel
3.0 of 5 Hotel   |   Princes Street, Edinburgh EH2 2DG, Scotland (New Town)   |  
Hotel amenities
Ranked #115 of 144 Hotels in Edinburgh
scotland
Top Contributor
84 reviews 84 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
47 helpful votes 47 helpful votes
“Location was the best part”
4 of 5 stars Reviewed February 13, 2012

The location of this hotel is fab! Right on Princes Street. AND if you park at the New Street Car Park, the hotel will validate your ticket. We parked for 27 hours for only £6.

Inside the hotel it was very dated and old looking. Our room was spotless, but we had no view at all, just of an air conditioning unit.

Tempted to have food, but the prices were sky high, so ate out instead.

  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, February 14, 2012
Dear Guest,

Thank you for your valued review. We do have a fantastic location and the weekend deals that we have with new street car park are really great. I am sorry you found your room decor to be dated, Thank you for your nice comments regarding cleanliness .

We do have many special offers on in our restaurant with very reasonable prices, Our High Tea menu is only £8.50 per person, We also offer upgrades to castle facing rooms.

I do hope that you will consider using us again

Kind Regards

James Fraser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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951 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 5, 2012 via mobile

Just stayed for two nights over Six Nations weekend, which is going to drag the rating down as we payed through the teeth! Room was ok, smelt a bit musty on arrival, but appeared clean. Rooms are a bit dated and small and our bed was really uncomfortable. Lots of rugby fans in, but also a large group of teenage students who made a racket and took over the lifts.
Location is brilliant and was the biggest redeeming feature, we paid extra for the castle view. Breakfast was good too.
I think it was the most reasonably priced central hotel for that weekend, and it was ok, but I wouldn't pay the same again as we could have got more for our money elsewhere. If you can get it on a good deal then its fine

  • Stayed February 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myra M, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, February 10, 2012
Dear Guest,

Thank you for your valued review. Please accept our apologies that your bed was uncomfortable and we will certainly look into this also the musty smell in your room. With it being the Rugby weekend the hotel was very busy and i am sorry if you where disturbed by the Student group.
Thank you for your nice comments regarding breakfast , I do hope you consider using us again

Kind Regards,

James Fraser
General Manaer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 5, 2012

I enjoyed my short stay at this hotel. The bed was very comfortable and warm. Tho hotel staff were extremely efficient and very courteous. I would

Room Tip: I stayed in room 779 which had an excellent view and little or no noise.
See more room tips
  • Stayed February 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myra M, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, February 10, 2012
Dear Guest,

Thank you for your valued review. We are always trying our utmost to deliver the best service to our guests and i am glad that we have made your stay enjoyable.

We look forward to seeing you again.

Kind Regards

James Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Top Contributor
104 reviews 104 reviews
28 hotel reviews
Reviews in 63 cities Reviews in 63 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed February 2, 2012

Having stayed at the Mercure in Nottingham (a lovely refurbished hotel with great character), I was disappointed by the Mercure in Edinburgh on Princes Street. It falls sadly between chic modern and character hotels - probably a 1970s or 1980s build so the bathrooms are decidedly 3 star as is much of the decor. The bar/coffee lounge isn't open all day. There is no free wifi in rooms. walls are thin, so noise from adjoining rooms can be an issue, and doors shut loudly. Service was the redeeming feature - all staff were very pleasant and helpful. Location is also a plus - a very short walk from the station and very central.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myra M, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, February 10, 2012
Dear Guest,

Thank you for your valued review. We would sincerely like to apologise that you did not feel the rooms met your expectations

We do provide free wifi in the bar and lounge areas and we apologise if you where misled as the bar/lounge is open all day. We are very proud of our staff and service given and we are pleased to see they excelled again. We do hope that you use our hotel again in the future and we look forward to welcoming you back

Kind Regards,

James Fraser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
highlands
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 31, 2012

Location great, breakfast & evening meal very nice & excellent value for money, Stayed in room 270 on the second floor, room quite small but everthing required and it was clean & warm with an excellent shower, no view out of window except a brick wall about 20 yards away. We will use this hotel again when next in Edinburgh.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myra M, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, February 10, 2012
Dear Guest,

Thank you for your valued review. We are always trying our utmost to deliver the best service to our guests, and we are glad that we have made your stay enjoyable.

We look forward to seeing you again soon, on your next visit i would recommend you to request an upgrade to one of our castle facing rooms.

Kind Regards,

James Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 30, 2012

Princess St is a fantastic location and the Mercure is in the middle of it.
The room was clean and plenty of room for the 2 of us.
The staff were polite.
If breakfast is not included in your package it'll cost you 10 or 13 pounds.
The bar and room service was expensive but that is to be expected.
The hotel could do with a face lift but is perfect if you et it at a good price.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myra M, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, February 10, 2012
Dear Guest,

Thank you for your valued review. We are always trying our utmost to deliver the best service to our guests. we do have a fantastic location on Princes Street.

We look forward to seeing you again soon

Kind Regards,

James Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glasgow
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 29, 2012

Stayed on Saturday night, Hotel has an excellent location with good helpfull and cheery staff. Yes the bathrooms could do with a bit of an update, but location (especially with castle view)and staff make up for this slight short comming. If looking for a a nice hotel in an excellent loaction, give it a go.

Room Tip: Ask for castle view
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myra M, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review, February 10, 2012
Dear Guest,

Thank you for your valued review. We are always trying our utmost to deliver the best service to our guests. We do have a great location and our castle facing rooms offer the best view in town.

We do hope you use our hotel again in the future and we look forward to welcoming you back.

Kind regards,

James Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Edinburgh City - Princes Street Hotel

Address: Princes Street, Edinburgh EH2 2DG, Scotland
Location: United Kingdom > Scotland > Edinburgh > New Town
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #115 of 144 Hotels in Edinburgh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Edinburgh City - Princes Street Hotel 3*
Number of rooms: 158
Official Description (provided by the hotel):
Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more   less 
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Also Known As:
Ramada Hotel Edinburgh
Ramada Hotel Mount Royal
Ramada Edinburgh
Edinburgh Ramada
Mercure Edinburgh City - Princes Street Hotel Scotland

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