We stayed at the Scotsman on June 18th during our first trip to Edinburgh.From the time we checked in, the service was the most attentive and detail oriented we have ever experienced. I had called the hotel in advance and noted it was my wife's birthday, I don't know if that was the only reason, but the room we were given was fantastic. it was a huge corner room with a great view of the city..even had two bathrooms, one with a antique tub in the corner sunroom. The birthday gift I had pre-ordered was in our room when we arrived, and we were given a long tour of all the amenities of our room, and later while we were out for dinner, everything in the room was re-stocked down to the bathroom tissue and towels. My wife noted the threadcount in the sheets was the finest quality sheets we had ever seen used in a hotel. We also noted all the staff greeted and knew us by name, even when the staff changed shifts they seemed to always know who we were. Since we arrived by train, the hotel was an incredibly easy walk across the street from the railway station.
We are were so impressed by our stay, we hope to someday return to Edinburgh just to stay at this hotel. Absolutely wonderful. We would recommend staying on the upper floors so as to get a good view of the city as part of the hotel is below the level of the North Bridge due to the unsual topography of the city.
I would give this hotel and its staff a higher than excellent rating, truly the best hotel experience we have ever had.

Hotel was average. My first room had a leaking bathroom ceiling and when I called to notify the front desk, they couldn't understand why I wanted to move rooms. Somehow I had become owner of the problem and the room. Concierge to rescue! The concierge was quick to respond to my request for a new room. I would give the hotel 3 stars tops. My stay was nothing out of the ordinary for the price paid. I will have to say that the concierge group was the only standout group in the place!

The rooms are spacious and lovely. very clean. the staff are superb and very helpful and friendly. the loaction is great, though the station is nosiy but the rooms have double glazing.I would certainly stay there again.

This is one fine hotel. We found an incredibly cheap rate on Hotels.com but would have been happy at twice the price. From the initial greeting by the bell staff to the final goodbye, everything was done just as it should have been. Our room was spotless and comfortable, our request for early check-in was no problem at all, the concierge was extremely helpful, the food and bar were first-rate and the location was perfect. There's no question about where we'll stay on our next trip to Edinburgh.