Stayed here for a 3-night break. On arrival, found staff were very helpful. Our deluxe room was of a rather strange shape, although it had all the things I expected it to have. The bathroom was nice, although my biggest complaint was that the toiletries were never replenished during our stay. By the third day we had completely run out of shower gel and shampoo. This has never happened in any hotel, let alone one of this standard.
Had to have windows open as it was so warm which meant we could hear announcements from station across the road, but it was nice to have a window in a hotel that actually opened for a change! The TV seemed to be permanently on mute as every time I put it on again I had to turn up the volume.
Breakfast was good, with a reasonable choice of continental foods and a made-to-order cooked selection. I chose something different each day and they were all very good. We didn't ever have to wait too long but I'm not sure how long the wait would be if the breakfast room was really busy.
As a treat I had a facial in the "Cowshed" spa. However it would appear that the hotel no longer uses these products as there were none in the hotel bathroom either. My treatment was adequate, but not vastly different (apart from using very expensive products) to that which I receive from my therapist at home - at a third of the price!
The hotel is in a very good location for both Princes Street and The Royal Mile with lots of eating places in the surrounding areas.
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