What an overpriced disaster. Save your money and book elsewhere. Our 'suite' was cramped, drab, and needed a total overhaul (the wall-to-wall carpets were starting to peel up, there were scuff marks all over over room's walls and baseboards, the toilet worked half the time, etc.). The hotel staff, particularly the concierge Marek, were not helpful. They couldn't get us a suitable dinner reservation, they told us our rental car agency was closed on the weekend (I called and it was not), and they gave us wrong directions. The prices are very high at this property, but do not be fooled - this is nowhere near a 5 star hotel. I would never stay here again.

On arrival the staff were superb. We were very early but staff stored cases and delievered to room. We were up graded to a suite - thank goodness. the room was ok, dining room with fresh fruit, wonderful bathroom and fresh water every evening. We ate in the hotel first night - in was dreadful! Food was very poor, tough over cooked steak, staff arguing and only 2 other tables - other must have heard how bad the food was. Breakfast was terrible, always prepared to wait for fresh food but it was dry and overcooked - obviously kept warm under lights. The table was cleared as you sat, with hovering staff whisking things from under your nose. Not relaxing. Ok for business use but not for romantic weekend. Very, very disappointed. Never heard back from complaint letter.

had been looking forward to staying at the scostman for the edinburgh tattoo as i have stayed at the hotel twice before and thought the attention to detail was second to none. However although we still had a great time i felt that the new management had cut corners on simple things that make such a difference in a five star hotel
Mainly the removal of:

valet parking we had to park our car in an ncp car park during the edinburgh festival which made this a round trip of one hour

complimentary body lotion in room

concierge team

no longer receive small box of edinburgh rock on turn down service

scottish staff

these may seem very picky but for the £300 a night price tag they are what used to make the scotsman personal

The drain of the bathtub was blocked, so you had to take a shower "in a lake". The view and noise of the room were awful (I'm sure that the Editor Room we'd boocked wasn't the room they gave us) The lift didn't work. The refrigeration system was only a fun. In spite of the discount the hotel made in our account due to all these disappointed facts, we don't recommend this hotel.