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Scotsman Hotel: Traveler Reviews


Scotsman Hotel
20 North Bridge, Edinburgh EH1 1YT, Scotland
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Traveler Reviews

72% Recommend
4.0 of 5 stars 224 reviews
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Great location, shame about the service

Scotsman Hotel

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3 of 5 stars
regular_traveller78 1 contribution
England
Mar 29, 2008 | Trip type: Couples

We have just stayed for two nights at the Scotsman Hotel in Edinburgh. The Scotsman is in a great location, on North Bridge, right next to Waverley Station (Edinburgh's main train station). The Airlink airport bus goes to/from Waverley Brige too, so it's really easy to get to on public transport. The best thing about the Scotsman Hotel is the escape spa and health club. Unfortunately we didn't manage to get any treatments in the Cowshed spa (all booked up), but we did use the leisure facilities - gym, swimming pool, saunas, steam room, jacuzzi etc. All of these were excellent.

The staff were generally courteous and polite, with the concierge staff usually greeting us on our way in/out of the hotel. We arrived quite early (noon), so our room wasn't ready. The check-in staff took a contact phone number so they could call us when the room was ready. We waited until 3pm (one hour after the guaranteed check-in time); no phone call.

Guessing that the room must be ready by then, we returned to the hotel and were kept waiting for about 15 minutes. Seemingly there was a problem with the computer system, so they couldn't tell if the room had been cleaned or not. The lobby is very small, so it could not really accommodate the number of people waiting to check in - there is only enough space for 6 people to sit down, and there were at least 15 people waiting for their room keys. As there were so many people waiting and trying to get to their rooms, we gave up waiting for the lift and took the stairs to the sixth floor.

Our room was a 'study room' - the Scotsman's smallest room size. Given that the low season weekend rate for this room starts at £200 per night (£270 on weekdays), the room didn't really live up to its billing. The room facilities were good enough: TV, tea/coffee making facilities, trouser press, internet access etc. The Edinburgh monopoly game table was a nice touch. The bathroom was small, but had everything you need. The Cowshed toiletries are very nice, though you generally don't expect 5* hotels to have refillable containers screwed to the walls! The room decor is quite twee - a cross between tartan/tweed and a more modern look. Some of the furnishings are getting to be a bit worn , and in a double room it would be nice to have two comfy chairs! Really, it seems that the 'study room' is more designed for one person, rather than two. Perhaps the hotel should advertise this...

The other main problem was the temperature in the room. Despite having the temperature knob set to it's coldest setting, the room was invariably too hot and stuffy - and it wasn't possible to open the windows. The bed was comfortable enough, and we both slept reasonably well, in spite of the noise from the street and the bar/club next door. The housekeeping service was average - the tea/coffee were not always restocked, and there was only ever one glass set out with the complimentary mineral water on the turn-down service. Also, our room key stopped working on our second night; we had to wait quite a while in reception for the night staff to reset the key, as they didn't seem terribly clear about how to do this. On check-out day (check-out time is 12noon) we received a phone call from reception at 11:25am, asking how much longer we would be in the room. None of these small moans about the service amout to terrible crimes, it's just that in combination they were all a bit irksome and added up to a less-than-spectacular overall level of service.

Overall, the Scotsman is a good hotel, but I don't think it is quite good enough to warrant either the 5* rating or the price!

  • Liked — The Escape Spa
  • Disliked — poor service
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since March 29, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Pet owners, Tourists
  • I do not recommend this hotel for Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $367 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Truely excellent Hotel for our Honeymoon

Scotsman Hotel

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5 of 5 stars
Honeymooners1503 1 contribution
Moira, Northern Ireland
Mar 28, 2008 | Trip type: Couples

We decided not to travel too far for our honeymoon as my wife is expecting so Edinburgh was our chosen destination (hadn't been before).

The entire hotel exoerience with the Scotsman was truely excellent.

The hotel itself is glorious from the outside as it is old edinburgh architecture set right in the heart of this beautiful city.
Inside you have lovely marble staircases with beautiful wood panelling, open fires and courteous and friendly staff always on hand to help with your every need.

We stayed for 4 nights and when we were shown to our room on the 3rd floor we were truly amazed. We had a huge bathroom with Cowshed toiletries, a Tv that retracted into its cabinet, stocked minibar, massive very comfortable bed and the room had huge vaulted ceilings with gorgeous wood panneling and enorous blackout curtains. the view was across Princes Gardens to the Scots monument and Princes street.

We also received a complimentary bottle of Campagne (as it was our honeymoon).

Breakfast was fab, you could have cerials, bread cheese, fruit smoked salmon, porridge, eggs florentine, coked Scots breakfast. Pretty much anything and the dining room carried the old Scotsman newspaper theme throughout (you can buy the crockery).

The only small thing was that carparking (as with the vast majority of Edinburgh hotels) is in the local NCP carpark but the Hotel does give yo a reduction on the standard daily rate.

Overall - Fab, we WILL be back (+1 of course!)

  • Liked — The room was great, staff were great, breakfast was great.... Spa was great!
  • Disliked — No parking but then no 5* hotel seems to have it, small issue not worth mentioning really
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay March 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since May 17, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $367 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Location, Good Hotel but not Great

Scotsman Hotel

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3 of 5 stars
Brian-SK 15 contributions
Leicestershire, England
Mar 27, 2008 | Trip type: Business, Solo travel

I stayed here for one night whilst pasisng through on business. The Scotsman is ideally situated in the centre next to the main rail station. Good experience on check in. I found the room slightly odd, it had a seperate seating area however there was no TV here and the furniture could do with updating. Bathroom quite small. I thought the room was an Ok 4 star standard but not 5 star. I ate in the hotel brasserie, this was not such a good experience. Had to wait ages for a table and ended up asking again. Other diners were complaining about the wait even though the restaurant was not busy. Food OK but not exceptional. Would give this another chance and stay here again, but probably eat elsewhere.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Business
  • Traveled with Solo traveller
  • Age group 35-49
  • Member since August 10, 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $367 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Surprisingly Bad Hotel

Scotsman Hotel

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2 of 5 stars
supermillannium 1 contribution
newcastle
Mar 27, 2008 | Trip type: Business
0/1 found this review helpful

I spent 4 days in hotel in March 2008. During that four day I have been told ONCE good morning by hotel stuff. Five star hotel Scotsman doesn’t greet the guests, you just pass next to reception or concierge and they do not say anything or not even look at you. It was so unprofessional and finally rude. The room was decent even though a bit smaller for the price you pay. If you are lucky to spend a few hundred pounds for the room on the 5th floor, facing the train station you will be lucky to hear some chat of drank people at night. If you want to reach an extra pillow to cover your ears at 3 am, it will not happen because you will get one pillow per person. However it is a nice cotton pillow case
I highly do not recommend this hotel and I hope the hotel manager will change something soon because it is embarrassing and humiliating to get such a bad service and treatment. At least they can change their 5 stars into 3 stars.

  • Liked — nice room
  • Disliked — hotel staff
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay March 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 25-34
  • Member since March 27, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event, Outdoor / Adventure, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d192438?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $367 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Tried, but wouldn't stay again

Scotsman Hotel

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2 of 5 stars
LiverpoolJules 1 contribution
Liverpool
Mar 22, 2008 | Trip type: Couples
1/1 found this review helpful

I booked a four night stay, online. The hotel says in their blurb, wonderful views over firth of forth etc, but you must stress this in your booking.
I booked a Publisher suite, which was a nice room, good size, bed far too soft though!!, but overlooking North Bridge. It was extremely noisy as there is a bus stop just below, despite being on the sixth floor.
The web site does say no parking, with preferential rates at a nearby car park, but as a previous reviewer states, no legal parking anywhere which can be an issue.
The room was too noisy for my taste and unfortunately no other suitable room available, so I decided t leave after one night.
The lift is too small, bit smelly with a drainy smell and very very slow. The hotel is rather rabbit warren like and easy to lose your way.
The breakfast was good, but overall having travelled the world and stayed in some great hotels, this hotel will not be on my return list

  • Liked — Room size
  • Disliked — Noisy room and smelly slow lifts
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
  • Date of stay March 2008
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since April 01, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d192438?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $367 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Scotsman Hotel Also Known As

Address: 20 North Bridge, Edinburgh EH1 1YT, Scotland