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Scotsman Hotel: Traveler Reviews


Scotsman Hotel
20 North Bridge, Edinburgh EH1 1YT, Scotland
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Traveler Reviews

72% Recommend
4.0 of 5 stars 223 reviews
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[ Date ] [ Rating ]
Did not meet all my five star expectations -However the bed was superb.

Scotsman Hotel

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3 of 5 stars
VantageConsultant 16 contributions
Banchory , Scotland
Dec 7, 2007 | Trip type: Couples
3/3 found this review helpful

Stayed here one night in December , thankfully got a good late deal for DBB. The rack rate would be a total rip off. As a regular traveller in five star hotels in Scotland we found the Scotsman did not meet all our five star expectations. The room was very comfortable , we did get an upgrade to a superior room. The bed was divine and extremely comfortable. The conceriage staff were friendly and helpful and the receptionist on Check in was OK. . However I felt that apart from the Conceirge's none of the staff looked very cheerful. The reception area lets the hotel down as it seems like it is a temporary location a bit dark and depressing. There is no fine dining restaurant and food is served in the Brasseire which is lovely , ....noisy and vibrant if you are looking for this type of atmosphere. It has a downstair area and upstairs around the balcony is where they seem to sit hotel guests, it is great if you are not on a romantic, intimate weekend! The food was superb and the waitresses were very good. There is no cosy bar area and my husband and I left the hotel for a short walk to another favourite five star hotel f(The Balmoral) For a late drink. The staff here were so friendly and welcoming the difference was very noticeable. Breakfast is also served in the Brasserie, the staff at breakfast were not very cheerful or welcoming . When my husband commented about the croissants being hard and not appearing fresh , the gentleman suggested in a not a very nice tone, they were fresh but were probably a little over done!
Check out time is 11am , when I politely requested an hours grace ie noon , the receptionist said she would call me back. Another lady called me back and said NO , somone was coming in later that day for our room and we had to be out by 11AM , not very good Customer Service I thought. Summary a nice comfortable room- staff not up to five star Customer Service - in great need of training.

  • Liked — The Bed and The Evening Dinner
  • Disliked — The staff
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since October 15, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $363 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
We were robbed.

Scotsman Hotel

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2 of 5 stars
newbalancewalker 6 contributions
Washington DC
Nov 18, 2007
2/2 found this review helpful

I booked a suite and an adjoining room for a number of nights in June, 2007. Our second day there someone broke into both rooms. They ransacked the adjoining room, but took nothing. They took about $600 dollars from the suite. We reported the theft to management and the police. The rooms had been locked. Management speculated the thief had gotten into the rooms thought a laundry closet. They said they would ckeck the secuiry video. It has been 5 months and we have heard nothing. No report on whether they have caught the thief. No credit towards our bill. No refund from the bill, which we paid in full. I will not return to The Scotsman.

  • Date of stay June 2007
  • Member since November 18, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $363 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great service in the centre of Edinburgh

Scotsman Hotel

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5 of 5 stars
emmalucy 26 contributions
Macclesfield, United Kingdom
Nov 14, 2007 | Trip type: Couples
1/1 found this review helpful

Had my wedding reception here it was great.

The food was just as good as we had sampled in the Brasserie.

The sevice was very good attention to detail throughout the evening.

Friends stayed for three nights and thought the hotel was great. We could not fault it. All the staff are very attentive. The breakfast was yummy.

We used the pool area which was very nice.

The Cow Shed products are very good.

If you are looking for a luxury hotel - with excellent service then you carnt go wrong here.

Some friends stayed at the Carlton they were very disappointed.

Would love to go back!!

  • Liked — The attention to deatil and level of service
  • Disliked — nothing
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay October 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since January 18, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $363 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Will definitely return!!!

Scotsman Hotel

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5 of 5 stars
goolagong 21 contributions
N.S.W
Oct 27, 2007 | Trip type: Solo travel
4/4 found this review helpful

Stayed at this beautiful hotel for a total of three nights.
Knowing that a hotel can either make or break your holiday,i thought i'd choose The Scotsman and felt confident that it would be close to what was viewed on the hotel website.

I was in Edinburgh to see my daughter who is working there for 2 years,and also to catch up with family in Glasgow.Spent my first and final 2 nights at the Scotsman.

Had two different rooms,one with a view overlooking Princes st,which was MUCH better than the room i had for the final 2 nights,located on the other side of the hotel.The rooms were exactly the some aside from the views and color combinations.
I loved everything about this hotel,i arrived early after a very long flight from Australia and they allowed me to move straight into my room,also had no probs with a later check out time,the staff were friendly,helpful and obliging.
It is the ONLY place to stay in this beautiful city,central to everything.
The beds and linen are a dream,best nights sleep ive ever had!!!
Its a bit pricey but i highly recommend The Scotsman.

Dianne Kerr....

  • Liked — The Bed and decor
  • Disliked — n/a
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay October 2007
  • Visit was for Quality time with family
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since October 26, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Shopping, Spa, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $363 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fantastic hotel, would recommend!

Scotsman Hotel

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5 of 5 stars
GollyLou 4 contributions
London, England
Oct 25, 2007 | Trip type: Couples
2/3 found this review helpful

The Scotsman is in an ideal location in Edinburgh, right next to the main station - it even has it's own lift down. (Note: You cannot hear the trains.) A last minute booking meant that I booked my room at half the normal price, which was definitely a plus.

I had stayed there before, and it was just as fantastic as the first time. The hotels rooms are large and spotless, with luxurious beds and for a city hotel, large bathrooms too. The only thing I would say is that they don't seem to employ a lot of housekeeping staff, as I returned to my room one day at 5pm and it had not been done. When I contacted reception they apologised and said it would be done straight away.

If you want to splash out a little I would definitely recommend the hotel.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay February 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since October 23, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $363 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Scotsman Hotel Also Known As

Address: 20 North Bridge, Edinburgh EH1 1YT, Scotland