Hotel was average but expensive and therefore not good value for money. There seemed to be more staff than guests but despite this service was poor. The reception staff were surly and unwelcoming. For this sort of money one expects attention to detail and big plasma screens don't make up for poor customer care and qualty.

After looking at more than a dozen venues for my wedding in April 2005, I finally chose The Norton House Hotel.
My 5-star rating says it all.
On the day of the wedding, the staff could not be more helpful if they tried! The setting etc.. was just absolutely amazing. We couldn't of chosen a better venue if we tried. Food was amazing & everything was so efficient. We were never afraid to ask if we could have things a little different than what they usually had - & they were very accomodating.

I still get a lump in my throat when I drive through their grounds & up to the hotel.

Everyone's wedding is great - but the Norton & it's staff made it that extra special!

Thank you especially to Erica who was the duty manager!

I arranged our company Christmas "do" here staying for 2 nights at the end of November 05. The staff couldn't do enough for us and even arranged a private dining room for 16 people at very short notice on Friday night when we asked for a little more space for our group. The hotel staff gave us excellent service throughout the stay.

The rooms were of a high standard / plasma tv etc and good quality bathrooms. If I was being picky I'd say they were a little on the small side (we paid extra for executive rooms).

The hotel is really close to the airport - probably about £5/6 in a taxi and set in huge grounds. We went into Edinburgh on Saturday and a taxi to town will cost you between £15 and £20.

Saturday night was "party night" for our group in the Brasserie and a good time was had by all. There is also a fine dining restaurant which looked impressive although we didn't get chance to eat in there. The quality of the food throughout our stay was very good.

Before flying home on Sunday we had Sunday lunch which was accompanied by a live jazz band which was a nice touch. It was very busy so I'd suggest booking in advance for this.

If I was going on a "city break" to Edinburgh I would probably stay in town but the hotel was ideal for our requirements for the weekend and I would stay again! They are building a leisure complex and extra bedrooms in 2006.

What a find!!! Lovely setting, great food, very heplful and friendly staff. The staff in all respects seem to have been trained well in their jobs and service with a smile is standard. The rooms were spotless, spacious and as well as the HUGE plasma screen TV, the fresh milk in the fridege for your tea was a brilliant idea. The only downside to this hotel is the weddings and the guests attending. We were lucky enough to stay there on a glorious summers day but this meant that the wedding guests were all outside (quite rightly) enjoying themselves until the wee small hours. Unfortunatly for us,our room overlooked the lawn and we had to keep our windows closed to try and keep the noise out a little. The next morning,the entire patio was COVERED in cigarette ends. Not a pretty sight first thing in the morning and detracted somewhat from the spectacular surroundings! Next time we go (and we will go again) we may consider a stay through the week when it may be a little less loud. All in all I would recommend this hotel.