Having read many a good review of the hotel I was slightly disappointed by my stay. Yes the hotel is set in impressive grounds and is very handy for easy access onto the motorways but the whole experience in my opinion was very average. The staff at reception were however extremely helpful and nothing was too much trouble. We stayed in the older side of the hotel (room 305) which again was dare I say it....average. Our 4 year old son was also sharing the room and he was given use of the sofa bed which left the smallish room more cramped than would be usual. Bathroom was nothing out of the ordinary although we did like the oversized flat screen tv. My husband complained about the lack of lighting in the bathroom and I have to agree that it was very dimly lit.On our first night we dined in the bistro which had a very good children's menu and nothing was too much trouble for the little one who was also supplied with crayons and colouring book. He enjoyed his mini portion of haddock and chips ( which was an adult sized portion - still he wasn't complaining). My husband and I opted for the fish dish. Again very average, not at all what I was expecting. The following morning we enjoyed breakfast which was fine, nothing out of the ordinary but substantial enough. The next morning's breakfast (Sunday) was a completely different story - totally unorganised and not what you would expect of such a hotel. We had to wait at least 20 mins for our cooked breakfast order to be taken. When it did arrive and I asked for some ketchup and toast, I was told that they were busy and I may have to wait a while. After a further ten minutes, when my breakfast was all but gone, it arrived ( AT THE SECOND ASKING). There was a shortage of cutlery on the tables, no butter and jam pots etc and total chaos ensued. This is not the kind of service you would expect in this kind of establishment.
Overall some positive points - i.e. friendliness of the staff etc but I think if you are going to be spending this kind of money head off over to the City Centre.







