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Norton House: Traveler Reviews


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Traveler Reviews

82% Recommend
4.0 of 5 stars 67 reviews
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[ Date ] [ Rating ]
Not as good as I had expected it to be.

Norton House

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2 of 5 stars
jc0llins 3 contributions
Gateshead, Tyne and Wear
Sep 30, 2008 | Trip type: Family
2/2 found this review helpful

Having read many a good review of the hotel I was slightly disappointed by my stay. Yes the hotel is set in impressive grounds and is very handy for easy access onto the motorways but the whole experience in my opinion was very average. The staff at reception were however extremely helpful and nothing was too much trouble. We stayed in the older side of the hotel (room 305) which again was dare I say it....average. Our 4 year old son was also sharing the room and he was given use of the sofa bed which left the smallish room more cramped than would be usual. Bathroom was nothing out of the ordinary although we did like the oversized flat screen tv. My husband complained about the lack of lighting in the bathroom and I have to agree that it was very dimly lit.On our first night we dined in the bistro which had a very good children's menu and nothing was too much trouble for the little one who was also supplied with crayons and colouring book. He enjoyed his mini portion of haddock and chips ( which was an adult sized portion - still he wasn't complaining). My husband and I opted for the fish dish. Again very average, not at all what I was expecting. The following morning we enjoyed breakfast which was fine, nothing out of the ordinary but substantial enough. The next morning's breakfast (Sunday) was a completely different story - totally unorganised and not what you would expect of such a hotel. We had to wait at least 20 mins for our cooked breakfast order to be taken. When it did arrive and I asked for some ketchup and toast, I was told that they were busy and I may have to wait a while. After a further ten minutes, when my breakfast was all but gone, it arrived ( AT THE SECOND ASKING). There was a shortage of cutlery on the tables, no butter and jam pots etc and total chaos ensued. This is not the kind of service you would expect in this kind of establishment.

Overall some positive points - i.e. friendliness of the staff etc but I think if you are going to be spending this kind of money head off over to the City Centre.

  • Liked — staff friendliness at reception
  • Disliked — chaos at breakfast time - and average rooms etc.
  • My ratings for this hotel
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
  • Date of stay September 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Family with young children
  • Age group 35-49
  • Member since October 22, 2005
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $265 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fabulous hotel, loved the pool!!

Norton House

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5 of 5 stars
AndyP7638 1 contribution
North East
Sep 26, 2008 | Trip type: Family

We stayed at the hotel for a family anniversary. Nearly 30 of us in total.

The rooms were fantastic! We were in one of the new rooms which even have a TV built into the bathroom wall!! My 11yr old daughter thought this was great!

All the staff we met were really friendly and nothing was too much trouble.

We stayed for two nights, the first night we ate in the main restaurant which was lovely, the food was very tasty and well presented. The second night we had a private dining room for the group and again the food was beautiful.

The spa is amazing, they have a hydrotherapy pool (Jacuzzi), which is so relaxing after a hard nights partying. My wife used the gym as she is training for a half marathon and wanted to keep up the exercise. I had a look round the treatment rooms and they seem popular as well.

  • Liked — Very modern and clean, great facilities
  • Disliked — long way to walk to room from reception
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay September 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Family (extended)
  • Age group 35-49
  • Member since September 26, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $265 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Lovely Hotel to relax in

Norton House

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4 of 5 stars
jentle77 9 contributions
Glasgow
Sep 22, 2008 | Trip type: Friends getaway

I recently stayed here with a friend on a Spa weekend. The hotel is on the very outskirts of Edinburgh so I am not sure how sensible a base it is if you plan to spend time in Edinburgh.

The hotel itself was lovely although the twin room was a bit pokey. The staff were very helpful particularly over at the Spa. The brasserie staff were very good and the food there was excellent.

The Spa is in a separate building which is not so great if you are a hotel guest. It just means if you are going for a Spa break you need to take all your things over to the Spa for the day as popping back to your room in your dressing gown is not really possible !! The Spa treatments were good although short however that is possibly as they were part of the Spa package and if you wanted longer treatments you can add them on as extra.

Overall we had a great time although it was quite expensive for the package we got.

  • My ratings for this hotel
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since November 10, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
  • I do not recommend this hotel for Families with teenagers
  • I selected this hotel as a top choice for Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $265 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Hotel

Norton House

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5 of 5 stars
cadpip23 14 contributions
england
Aug 18, 2008 | Trip type: Couples
1/1 found this review helpful

Stayed a weekend here recently during the edinburgh festival. The hotel is situated about 10 minutes from the airport which was good, didn't really get any noise from the planes. We stayed in the new extension of the hotel, check in was quick and friendly, we got there at 10.15 in the morning and the room was ready for us, room itself was very nice , had a little balcony on it , bed was comfortable,room was spacious enough for the two of us. Plenty of storage, bathroom was very nice with tv in it, for my wife to sit in the bath and watch telly whileshe soaked. Seperate shower as well. We had a meal in the brassiere that night, not the cheapest in the world, but the food was very good, service was very good as well. Went to the bar afterwards and paid hotel prices for beer etc, The other restaurant, ushers had only a couple of people in it, bit more nouveau cuisine....breakfast the next day was very good, choice of buffet and english breakfast, both plentiful, staff were very helpful.The only down side of it was the taxi drive into the city centre, took about 15-20 minutes and cost £20 each way. we tended to stay in the centre once we got there..a nice hotel with lovely grounds, didn't use the spa, but recommended ..

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since July 02, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for People with disabilities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $265 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Location; Nice people

Norton House

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4 of 5 stars
USCGolfer 13 contributions
Spartanburg, SC
Jul 28, 2008 | Trip type: Friends getaway
1/1 found this review helpful

Stayed one night each at the beginning and end of a nine day golf trip due to location near Edinburgh Airport. Very pleased with the accomodations. While not cheap, the food was good and the service excellent. Bedding and shower were fantastic. The manager allowed us to store our golf travel bags while we toured Scotland and pick up when we stayed our last night before departure. The morning we were leaving, we had a 6:30 flight. The manager was kind eough to take us to the airport at 5:00AM. It is an excellent option if using the Edinburgh Airport.

  • Liked — Location, Service, Cleanliness
  • Disliked — Nothing
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Friends
  • Age group 35-49
  • Member since July 10, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Golf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $265 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Norton House Address

Ingliston, Edinburgh EH28 8LX, Scotland