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“Just wonderful” 5 of 5 stars
Review of Norton House Hotel & Spa Edinburgh

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Norton House Hotel & Spa Edinburgh
4.0 of 5 Hotel   |   Ingliston, Edinburgh EH28 8LX, Scotland   |  
Hotel amenities
Ranked #26 of 144 Hotels in Edinburgh
Warwick, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Just wonderful”
5 of 5 stars Reviewed April 24, 2014

This hotel is a gem. Part of Hand Picked chain it is a charming spa hotel just 20 mins drive from Edinburgh. The room was spacious and well furnished - a massive comfy bed with linen changed frequently. Extra large wet room with heaps of towels. All amenities available.
Service was excellent. I had a bottle of wine which I carried over to the following night and which couldn't be found. I was just given another bottle of wine to drink as much as I wanted. The reception staff were all helpful and smiled (makes such a difference) as was the concierge. We had afternoon tea one day - the choice and variation was really good and they altered their catering for a vegetarian so readily preparing it after we arrived so that everything was freshly made - even the scones were warm.. Food in the restaurant was cooked to perfection. The pool and spa - a larger than normal pool for a hotel and the treatments I had left me feeling really good. The only down side is that the spa and pool is not connected to the hotel by a covered walkway so after swimming or having a treatment and if you want to keep your robe on you have to go outside to get back into the hotel which his not ideal especially if its raining.

Room Tip: Toast is brought to you with your tea/coffee so its cold by the time your breakfast arrives. If you...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, May 1, 2014
Thank you for taking the time to post a review on Tripadvisor following your stay with us here at Norton House Hotel and Spa. I was delighted to read that you enjoyed your visit and that you found your experience “just wonderful". I am pleased that you had time to use all the facilities and that you found the service excellent and the staff helpful. Thank you again for your feedback and I do look forward to welcoming you back to our hotel in the future.
Kind regards.
Chris Monks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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762 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
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English first
Ballachulish, United Kingdom
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 23, 2014

We generally visit the hotel once a year and love it. The rooms are great, swimming pool etc. is an excellent addition too. We love the breakfast in bed and the restaurant food is fantastic. We got married here in 2005 and have seen it grow and expand over that time.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, May 1, 2014
Thank you for posting a review and it is great to read that you have become a regular guest since you got married here. I am delighted that you enjoy all the facilities we have to offer and that you appreciate all the changes you have seen since the hotels expansion. I look forward to welcoming you back for your ninth wedding Anniversary very soon.
Kind regards
Chris Monks
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Cheshire, UK
Top Contributor
61 reviews 61 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed April 22, 2014

Booked afternoon tea as a treat for my Mum last weekend . We had a lovely table in the drawing room, tea selection was explained in detail which was a nice touch. The afternoon tea itself was fabulous, all freshly made with a lot of choice. Service was very good too and we were offered extra tea and coffee. In all one of the best afternoon teas that we have had. Would definitely return.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, May 1, 2014
I really appreciate you taking the time to post a review following your recent visit. I am delighted that you found the food excellent and that our staff were able to explain our tea selection in detail to you. Afternoon Tea is very popular at Norton House and it is great to read that you will come again and repeat the experience. I look forward to welcoming you back to our hotel.
Kind regards.
Chris Monks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, England
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 17, 2014

The hotel was like a home from home. Everyone was very welcoming and helpful. We had the Crammond Suite with amazing views across to Edinburgh. We ate in the Brasserie - the fish and chips were amazing! As usual with Handpicked Hotels, the food was excellent and good value but the price of drinks is too high.

Room Tip: The Crammond Suite was lovely and afforded wonderful views across the parkland to Edinburgh and Arth...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, May 1, 2014
Thank you for taking the time to post a review. I am delighted that you liked the Cramond suite and it is great to read that you found the Fish & Chips in the Brasserie amazing. I do hope we see you at Norton House again in the future.
Kind regards.
Chris Monks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 13, 2014

Just returned from a great romantic night away at the Norton house. The hotel & room was gorgeous, spa was good fun, definitely recommend using the swimming/steam room etc. really nice & chilled out. Have to say the food was amazing the chef catered so well for me - being celliac- altered parts of the usual menu.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, May 1, 2014
Thank you for posting a great review following your romantic night away. I am pleased that you enjoyed all aspects of the hotel and it is great to read that you found the food amazing. I will speak to Graeme our Executive Chef and pass on your comments regarding your dietary requirements. He will be delighted that his team were able to play an important part in your overall experience. Thank you for recommending our Spa as a nice place to chill out and I do hope you can return to our hotel very soon.
Kind regards
Chris Monks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 12, 2014

My sister and I recently treated our mum to a spa break here, as a birthday present. We really had a lovely time. Our rooms were fantastic - the comfiest bed I have ever slept in. We enjoyed our time in the spa and our treatments were very good (facials, hot stone massages, manicures, pedicures). We had a lovely meal in the bistro in the evening, where my mum was presented with some lovely birthday chocolates by the waiter. Enjoyed the breakfast the next day too.

I would definitely like to return. The package we had (dinner, bed, breakfast, spa and £75 spa voucher) was good value for money.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, May 1, 2014
Thank you very much for posting a lovely review of your Spa break with us at Norton House Hotel and Spa. I was so glad to read how much you enjoyed your visit and delighted that you found our beds to be the comfiest you have ever slept in. Our beds are all quality Handmade Hypnos beds and Hypnos has an amazing reputation for making the most comfortable of beds in the world. Thank you for choosing our hotel to celebrate your mum’s birthday and I do hope you buy her the same present again next year.
Kind regards.
Chris Monks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Lothian
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 10, 2014

Had an amazing Mothers Day Afternoon Tea here. Food was freshly prepared with lots of variety. Sandwiches were well presented, cakes and scones were fantastic. Unlimited tea and coffee with great service. This is second time we have been for Afternoon Tea and have also had a spa day here that was amazing too. Will definitely return.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, May 1, 2014
Thank you for taking the time to post a review following your Mothers Day Afternoon Tea experience. Afternoon tea is very popular at Norton House and it is great to see you will come again and repeat the experience. Thank you also for your great comments about our Spa they are very much appreciated.
Kind regards
Chris Monks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Norton House Hotel & Spa Edinburgh

Address: Ingliston, Edinburgh EH28 8LX, Scotland
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Edinburgh
#10 Business Hotel in Edinburgh
#10 Family Hotel in Edinburgh
#17 Luxury Hotel in Edinburgh
#25 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Norton House Hotel & Spa Edinburgh 4*
Number of rooms: 47
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Also Known As:
Norton House Hotel And Spa Edinburgh
Norton Hotel Edinburgh
Norton House Hotel & Spa Edinburgh Scotland

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