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“Ok stay but not brilliant” 2 of 5 stars
Review of Norton House Hotel & Spa Edinburgh

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Norton House Hotel & Spa Edinburgh
4.0 of 5 Hotel   |   Ingliston, Edinburgh EH28 8LX, Scotland   |  
Hotel amenities
Ranked #29 of 147 hotels in Edinburgh
Cambridge
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
“Ok stay but not brilliant”
2 of 5 stars Reviewed April 1, 2013

We had booked this hotel through Secret Escapes.com. Our first impressions were great. Its a lovely hotel situated not far from the motorway and very easy to find. Sat Nav will take you straight there. We were on our honeymoon and we really appreciated the staff letting us check in early. The receptionist was lovely and very helpful.

We were upgraded to the Lothian Suite and found the room was clean, very spacious and the bed was queen size!! It definitely had the wow factor as we had a huge bathroom and separate sitting room in the Suite. We had a safe, fridge with milk and water in it and good tea and coffee making facilities. There was free internet and wifi available.

The spa was excellent although we couldnt have booked any treatments as there were no appointments available until the Sunday and we were leaving on the Saturday. It may be worth booking in advance and checking if treatment slots are available. The Spa is located not far away from the main hotel.

As the evening came our room was quite chilly and we realised that only one of the electric radiators in the whole suite was working. At one point before we had returned to the hotel, room service must have come into the room and turned down the bed for us. Its a shame they didnt realise how cold the room was and supplied a room heater or placed a hot water bottle in the bed. The wow factor had gone. It was very surprising because at one point my wife and I were huddled up in front of a little electric heater until room service supplied another one.

We reported this to reception and the staff brought us a separate heater which we plugged in but because the suite had three separate rooms and was big it did not really make any difference.

The bathroom was freezing!! A walk in freezer. Im surprised this room doesnt have sufficient heating to heat the room. The only working electric heater was 2ft / 2ft and its obvious that its well overworked due to the browning on the outside and very hot to touch. The bathroom had a small towel rail that provided little or no heat for the bathroom. When we went to bed we deliberately turned alll the electric heaters off for safety reasons. Its worth checking with the hotel that if you upgrade to one of the suites its not an upgrade to a polar suite.

The breakfast in the morning was lovely and plenty of choice. It even beats the Doubletree Hotel group morning breakfast selection. We didnt have an evening meal at the hotel but went into Edinburgh to eat.

On checking out of the hotel the next morning after breakfast we were asked if everything had been ok but when we mentioned the cold room we were not given an apology or compensation which we thought we may have been offered with a hotel of this standard.

As we were staying here on our honeymoon we thought we might have been treated with a bit more respect. Even though our experience of the hotel was overshadowed by the cold room it was a lovely hotel.

During the afternoon we visited Edinburgh and we suggest not taking the Park and Ride nearby the hotel as the bus service will not return you to your car as we had found out. Instead it will drop you about a mile away. Also it will take about 45 minutes to Edinburgh town centre. Do check with the local bus service and park and ride before you set off.

Room Tip: Make sure the heating is working and the Spa treatment appoinments are available. Check bus times
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, April 9, 2013
Thank you for taking the time to post a review of your stay with us in March. It does seem to me that you did very much enjoy your stay apart from the fact that the room was cold. I am unsure as to why this is the case apart from the fact that the weather was very cold during your stay with us. This room does have several radiators but I have asked my maintenance team to check them and ensure that they are working properly. It is a shame that this was the case as we were aware that it was a special occasion which is why we had upgraded you for your break. Please accept my apology for this. I am delighted that, otherwise, you enjoyed your time with us and I do hope that we will see you back at Norton House in the future.

Kind regards

R MacKay
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013 via mobile

Having just returned from a stay at norton house I felt I had to write a review - it's not something I would normally do. On arrival at the hotel the reception staff could not have been more welcoming. Having enquired about lunch in the brasserie we were advised it was fully booked, however after only minutes a table was found and again we were made very welcome. Food was fantastic in beautiful surroundings. My husband and I then headed to the spa which was amazing. Again the staff couldn't do enough to make sure we were happy. The facilities were fantastic. Back to the hotel and our luggage had been taken to our room. Our room was just luxury and immaculate. I relaxed in the bath watching a movie whilst my husband reclined on the balcony. During our stay the staff were efficient and accommodating without being obtrusive. Will be heading back for another stay very very soon and thanks to everyone at hotel for making it so special.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, April 9, 2013
Thank you so much for posting a review of you recent visit to Norton House Hotel and Spa. I will ensure that the team are made aware of your review; they will be very encouraged by your lovely comments. I hope we will see you return to our hotel in the near future.

Kind regards

R MacKay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Astley, null, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 30, 2013

Friendly hotel situated in beautiful grounds.
The city is just a short drive away or alternatively as we did use the park and ride that has regular buses running every few minutes.
The hotel spa is a great place to relax,the only downside is you have to walk outside to access the facilities ( it was snowing so not great ) but it was very clean and the facilities were of a high standard.Treatment prices I found to be a little pricey so sadly didn't get to have the relaxing massage I was hoping to treat myself to :(
Our room was spacious,comfortable and clean.
Breakfast was good with a large choice of menu and were able to take time to enjoy our food and were not rushed out dead on 10am (as we have been in other large hotels)
The restaurant staff were polite and helpful especially Michael a young waiter, he was very informative and was extremely helpful in guiding us through the dinner menu.
The food was good but not outstanding and the Brasserie setting was a little disappointing resembling a cheap cafe,not in character with the grandeur of the exterior of the hotel. :( This hotel has lovely old rooms filled with character and charm and beautiful grounds to match.Why they are not used to make a wonderful dining experience I will never know??
Jennifer the hotel receptionist we found to be extremely helpful and polite,she was informative and went out of her way to answer all of our questions.
We really enjoyed our stay and look forward to visiting again very soon.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, April 9, 2013
Thank you for taking the time to express your thoughts on Norton House Hotel and Spa. I was very happy to read that you enjoyed your stay and that you will look forward to visiting again soon. It is indeed true to say that one has to walk outside to access our Spa but it is only a very short distance from the nearest exit from the main building. I was disappointed that you found our treatment prices to be a little pricey. We do carry out regular competitor analysis to ensure that our pricing structure is commensurate with the quality that is offered. Thank you for your lovely comments concerning Jennifer and Michael. I will ensure that they are aware of your review. I note your comments regarding our Brasserie. We do have two restaurants available to our guests. The Brasserie serves traditional and more simple menu items than our 3 Rosette Restaurant Ushers. I do hope on your next visit you may be able to dine in Ushers. Thank you again for posting a review on Tripadvisor and I hope that we will see you back at Norton House in the future.

Kind regards

R MacKay
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London, United Kingdom
1 review
5 of 5 stars Reviewed March 30, 2013

My husband and I will always be grateful to the impeccable service we received from Norton House on our wedding day. The staff treated each and every guest remarkably. All 70 guests commented on how valued and looked after they felt. The staff really do make your stay feel so special.

The food was incredible and caters for many needs. You will not be disappointed with the delicious food on offer.

Norton House played a vital role in delivering what was the most important day of our lives.

We would recommend this hotel to anyone who is considering enquiring their services.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, April 9, 2013
Dear Leah

Thank you very much for taking the time to post a lovely review of Norton House Hotel and Spa after your wedding here. I am delighted that you had such a great day and I do hope you are enjoying married life. From us all at Norton House, we wish you and Jack a very long and happy marriage and we hope to see you back at Norton House in the future.

Kind regards

R MacKay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitley Bay, England, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2013

Stayed for one night break. Lovely hotel, with a very relaxing atmosphere. Evening meal in the Bistro was excellent, as was breakfast. Spa great, although not much space in the changing rooms or rooms to change, or any free lockers.... First spa hotel I've been to where children were allowed, but did not notice them too much! (Would bring my own back here, as they would love it!). Had the best massage ever - then left for some shopping in Edinburgh, which is not too far, feeling very relaxed -will definately be back!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, March 28, 2013
I am very grateful to you for posting a review following your recent stay. It is fantastic that you enjoyed all aspects of your visit and that you had a great relaxing time. We do allow children access to our swimming pool as well has having adult only times to ensure families and Spa guests are all looked after. Thank you again for your positive feedback and I look forward to welcoming you back to Norton House in the not too distant future.

Kind regards
Chris Monks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Top Contributor
106 reviews 106 reviews
33 hotel reviews
Reviews in 55 cities Reviews in 55 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed March 26, 2013

I stayed here for work and thoroughly enjoyed my stay.

I was allocated a room at the end of a corridor, and loved the toy cat on the bed that you could put outside your room to say you did not want to be distrubed. I heard some aircraft noise with it being in close proximity to the airport but nothing that stopped me getting a good night's sleep.

I found all the staff to be very helpful and friendly.

I did get a taxi to the hotel from Edinburgh Wavereley train station and it did take around 30 minutes, with a fare between £22-£27.

I had an enjoyable breakfast and enjoyed listening to the radio that was playing, rather than there being a deafening silence. We also had a working lunch in the Brasserie which was of a good standard.

Would recommend to others.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, March 28, 2013
Thank you for posting a review following your recent trip on business. I am delighted that you found all our staff to be helpful and friendly and pleased you enjoyed breakfast and your working lunch in the Brasserie. I appreciate you letting us know that you liked listening to the radio at breakfast; this has something we have done since the Brasserie opened and has proven to be very popular with our guests. Thank you again for your kind feedback and for recommending us to future guests.
Kind regards
Chris Monks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 24, 2013

We stayed one night at this hotel before moving to one closer to the city. This gave us a relaxing start to our mini break after a long journey. The spa pool was just the right temperature although the downside is that you have to walk outside of the hotel to reach that facility. Not so good on a cold winter's day. The receptionist at the spa helpfully lent us £1 for the lockers as we only took the room card with us.
Main hotel reception staff were also helpful, making check in and out a speedy process. Other guests had taxi requirements and I noted these were met very speedily. Our room was comfortable and clean with a newly refurbished bathroom. I thoroughly recommend this hotel for anyone wanting a treat. As spa treatments were fully booked I was not able to have enjoy this facility so I would advise to book in advance of your stay.

Room Tip: Although we had a room with a refurbished bathroom the instructions for the shower settings were not...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, March 28, 2013
Thank you for taking the time to place a review on Trip Advisor following your recent stay. I was pleased to read that you were looked after by the team and that you found the service levels at reception to be of a high standard. I agree with you that Norton House Hotel and Spa is great for anyone wanting a treat and I thank you for recommending us to other future guests. I do hope you will visit us again soon.

Kind regards
Chris Monks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Norton House Hotel & Spa Edinburgh

Address: Ingliston, Edinburgh EH28 8LX, Scotland
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Edinburgh
#10 Business Hotel in Edinburgh
#11 Family Hotel in Edinburgh
#21 Luxury Hotel in Edinburgh
#25 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Norton House Hotel & Spa Edinburgh 4*
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Also Known As:
Norton House Hotel And Spa Edinburgh
Norton Hotel Edinburgh
Norton House Hotel & Spa Edinburgh Scotland

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