We had booked this hotel through Secret Escapes.com. Our first impressions were great. Its a lovely hotel situated not far from the motorway and very easy to find. Sat Nav will take you straight there. We were on our honeymoon and we really appreciated the staff letting us check in early. The receptionist was lovely and very helpful.
We were upgraded to the Lothian Suite and found the room was clean, very spacious and the bed was queen size!! It definitely had the wow factor as we had a huge bathroom and separate sitting room in the Suite. We had a safe, fridge with milk and water in it and good tea and coffee making facilities. There was free internet and wifi available.
The spa was excellent although we couldnt have booked any treatments as there were no appointments available until the Sunday and we were leaving on the Saturday. It may be worth booking in advance and checking if treatment slots are available. The Spa is located not far away from the main hotel.
As the evening came our room was quite chilly and we realised that only one of the electric radiators in the whole suite was working. At one point before we had returned to the hotel, room service must have come into the room and turned down the bed for us. Its a shame they didnt realise how cold the room was and supplied a room heater or placed a hot water bottle in the bed. The wow factor had gone. It was very surprising because at one point my wife and I were huddled up in front of a little electric heater until room service supplied another one.
We reported this to reception and the staff brought us a separate heater which we plugged in but because the suite had three separate rooms and was big it did not really make any difference.
The bathroom was freezing!! A walk in freezer. Im surprised this room doesnt have sufficient heating to heat the room. The only working electric heater was 2ft / 2ft and its obvious that its well overworked due to the browning on the outside and very hot to touch. The bathroom had a small towel rail that provided little or no heat for the bathroom. When we went to bed we deliberately turned alll the electric heaters off for safety reasons. Its worth checking with the hotel that if you upgrade to one of the suites its not an upgrade to a polar suite.
The breakfast in the morning was lovely and plenty of choice. It even beats the Doubletree Hotel group morning breakfast selection. We didnt have an evening meal at the hotel but went into Edinburgh to eat.
On checking out of the hotel the next morning after breakfast we were asked if everything had been ok but when we mentioned the cold room we were not given an apology or compensation which we thought we may have been offered with a hotel of this standard.
As we were staying here on our honeymoon we thought we might have been treated with a bit more respect. Even though our experience of the hotel was overshadowed by the cold room it was a lovely hotel.
During the afternoon we visited Edinburgh and we suggest not taking the Park and Ride nearby the hotel as the bus service will not return you to your car as we had found out. Instead it will drop you about a mile away. Also it will take about 45 minutes to Edinburgh town centre. Do check with the local bus service and park and ride before you set off.