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“Norton House Hotel Edinburgh refuge” 4 of 5 stars
Review of Norton House Hotel & Spa Edinburgh

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Norton House Hotel & Spa Edinburgh
4.0 of 5 Hotel   |   Ingliston, Edinburgh EH28 8LX, Scotland   |  
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Ranked #26 of 145 Hotels in Edinburgh
Certificate of Excellence 2014
Belfast, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Norton House Hotel Edinburgh refuge”
4 of 5 stars Reviewed March 6, 2013

My Wife Marie and I enjoyed our stay at the Norton House Hotel. It is near to Edinburgh Airport and convenient to Edinburgh Centre. I was involved in a meeting all day Sturday so Marie took the opportunity to travel into the City to meet an old friend. The Hotel looked after us very well. We dined with our hostess on the Friday evening after lunching in the Hotel Brasserie and found the food and service very good. Saturday's working lunch in the Brasserie was very good and we dined out that evening. Breakfasts were very good but the serving arrangements were rather quaint not quite self-service as the cooked breakfasts were served when there was a waiter on duty at the heated area. Sunday's breakfast was a busy time and it took several reminders before our order of Toast was delivered. The other peculiarity were the forks in the restaurants which all tended to taper inwards (by design) and at times made for difficulty eating.
We did not make use of the Spa as it necessitated an outdoor walk from Hotel to that facility and the weather precluded such perambulation! The bedroom was very good as were the facilities and the Meeting Room and services were very good. In all a very enjoyable stay.

Room Tip: As the Hotel handles a lot of business and wedding trade I would advise asking for a room where ther...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, March 13, 2013
I am grateful for you taking the time to complete a review following your trip on business in February. I am delighted that you and your wife Marie had an enjoyable stay and that you found your bedroom and meeting room facilities to be very good. I am pleased that you were looked after in the brasserie during your stay and that you found the food offering to be very good. Sunday breakfasts are very busy in the restaurant but you should not have had to remind our team to deliver your toast. Please accept my apology that this was the case. Once again thank you for your feedback and I look forward to welcoming you back in the near future.
Kind regards
Chris Monks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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803 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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English first
Harrogate, United Kingdom
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 5, 2013

My Partner and I stayed at the Norton House Edinburgh for two nights 1st/2nd of March, Booking by Telephone to central reservations, extremely pleasant young Lady made our booking on the morning we were to travel so easy. Arriving at the Hotel around 15-00hrs to be greeted by polite and welcoming staff in the reception area, one young bubble young Lady then showed us to our room, chatting all the way with information about the Hotel. The room was large and spacious with a Patio garden area, Bath Robes etc in the bathroom, every where spotless clean and warm, delightful.
Following unpack visited the Spa, good sized pool, showers Sauna,Steam room not over crowded in any area, Girls at Spa reception most helpful.
Breakfast very good with plenty of choice and served hot by pleasant staff, in fact all the staff at the Hotel were of the highest quality smart and courteous not found in many places these days. So good Hotel, good sleep,good food, good staff, and not far from Park and ride into Edinburgh.
Will be back later in the year and thanks to all at Norton House.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, March 13, 2013
Thank you for posting a fantastic review on Trip Advisor following your recent visit to Norton House. I am pleased that you enjoyed all aspects of your stay and that you found all our staff to be pleasant and courteous. I am delighted that you plan to return later in the year and on behalf of all the team at the hotel I look forward to welcoming you back to our hotel.
Kind regards
Chris Monks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 4, 2013

Me and my husband booked in for one night at Norton hotel to get away from it all. We had a lovely relaxing weekend. We booked a standard room and it was gorgeous, The bed was massive and so soft. I dislike it when hotels where they give you stiff sheets - this was perfect. They even provide you will real milk for your tea/coffee! We were fortunate to get a quiet end room with a lovely view out the window. The spa was excellent and thoroughly recommend the hydro pool!
Now the food....the Brasserie restaurant has a pretty nice ambiance . The meal started very badly with the 'bread basket' bizarre - three tiny pieces of bread with lashings of olive oil. Not warm and we were pretty disappointed My husband ordered ox cheek and it was awesome. I ordered the caramelised onion tart and whilst the sides were lovely...the tart itself was honestly like a desert. The topping tasted the same as apple crumble. I mentioned this to the waitress and she admitted they'de had the same complaint about a previous tart on the menu. So a spot on meal and one that was a bit wrong! None the less presentation was lovely and the staff were very friendly without being fussy.
My husband travels to hotels frequently with work so he knows a lot about what makes a good continental breakfast. He was really let down! There was very little choice of fruits and pastries and I didn't see any yoghurts. I ordered the pancakes and maple syrup - they weren't anything amazing. I think they need to work on their pancake recipe so they are lovely and fresh tasting! I almost feel bad about writing this though because the staff at breakfast were all lovely and so helpful.
So our only reservations come down to the breakfast because evening meal was on the whole a very nice experience minor the things mentioned. The girl on the front desk showed us to our room and even took us right in and showed us around. My husband said this is the best welcome he had and was so impressed she even showed us around. She went to a great deal of effort to swap our complimentary wine from red to white when there was some reservation as to whether it was allowed.
All in all we would definitely come back but please can you take a look at your tart recipe/bread basket for and breakfast menu!

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, March 13, 2013
Thank you for posting a review following your overnight stay in February. I am delighted that you had a relaxing weekend and that you liked your room and enjoyed the spa. I do take on board your feedback regarding your dining experiences; these comments have been discussed with our Food & Beverage team who welcome all feedback as it helps them to constantly monitor and change service and food offerings to our guests. I am pleased that you found all the staff at breakfast lovely and helpful and especially pleasing is your husband’s comment that the welcome and rooming experience on arrival was the best he had received. It is great that you would come back to our hotel and I thank you again for your constructive review.

Kind regards

Chris Monks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee,Scotland
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 4, 2013

This hotel has lots going for it. Great setting, lovely rooms, good food, lovely spa. I might give it another try because it is so nice but there are plenty places like it. However, service at both our evening meal and at breakfast was pretty bad. Ou evening meal took ages to come and when it did arrive it was the main course with no starter. They then brought the starter with the main.This was a forgiveable oversight as it was the Valentine weekend and they were busy. BUT at the buffet breakfast there appeared to be no one charged with refilling items and I had to wait for yoghurt and then later for butter for quite some time while some one fetched them. I even saw the waitress go and do a couple of other jobs while I waited and I eventually had to remind her that I was in fact still waiting. So not so happy.

I had a massage at the spa where I quickly realised that hard meant unbearable so had to ask her to dial back on the firmness which she did but I still had a sore back for 4 days after. The facial was heavenly though.

I stupidly left my favourite necklace in a robe pocket. When I realised the next day I went to ask if they could look for it and left £10 as a token of thanks for looking through dozens of dirty robes. I was hopeful it might be found as I was told the cleaning company hadn't come to collect the robes yet. The girl was very nice and didn't want to accept the money and said someone would be in touch. I left all my details and heard nothing for a week. I phoned to be told that there was no sign and the robes had gone to the cleaners so they were looking and someone had tried to get in touch although I had no missed calls or messages. They said they couldn't accept the money and would return it to me. I have still not heard any more and it is now 10 days after I phoned them. So although it was totally my own fault for losing the necklace I feel that the spa staff gave me mixed messages and didn't follow through on what they said

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, March 26, 2013
Thank you for taking the time to post a review on Trip Advisor following your stay in February. I was delighted that you enjoyed our food and that you found your room and the Spa lovely. I am sorry that you experienced some service issues during your visit; this feedback has been relayed to our Food and Beverage Manager and Spa Manager to address with their teams. Please accept my apologies for the confusion over your missing jewellery, we were unsuccessful in trying to locate your necklace and I believe the delay was caused as a result of calls being made to the cleaning company to see if the necklace was found there. There was never any intention of giving you mixed messages but I do understand your frustration in the delay getting back to you. Thank you once again for your constructive feedback.

Kind regards
Chris Monks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 3, 2013

My husband and I stayed here for a weekend. We had a room in the old part of the hotel. The room was nice and very clean, with a view over the surrounding park. The breakfast was good. The spa facilities are also very nice, and the short walk over was not a problem for us. The staff was always friendly. All together a very good hotel.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, March 5, 2013
Thank you for taking the time to write a review following your recent break at our hotel. I was delighted to read your positive comments and I will ensure that this feedback is passed to the team. I look forward to welcoming you back to Norton House in the very near future.

Kind regards

Chris Monks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 3, 2013

Enjoyed a very peaceful day with friends here on 23/02/2013, which was a very nice change from the last time I visited, as it was very busy and not really enjoyable. However, this time it was much better.

The staff were pleasant and not bothering you all the time. They explained what was available and where things were and left you to get on with it in peace.

Only down side for me was the rather limited space in the changing rooms, but as you are there to use the facilities, its only a wee negative.

Would recommend this and will definitely go back again.

Cant comment on the value for money factor, as this was a freeebie!

Irene
Edinburgh

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, March 5, 2013
I am grateful for you taking the time to place a review on Trip Advisor following your recent day visit to our Club and Spa. I am pleased that you had a peaceful day and that you found the staff to be pleasant. Thank you for recommending our facilities to others and I look forward to welcoming you back in the near future.

Kind regards

Chris Monks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 3, 2013

Very personable and high standard of service. We managed to get a special offer so it was even better value. Somewhat out of Edinburgh but great for relaxation and an away from it all escape. Good spa facilities so save enough. time to make use of these.

Room Tip: Some rooms are larger than others and some have a balcony but all seem to we'll sound proofed!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review, March 5, 2013
Thank you for taking the time to place a review on Trip Advisor following your recent stay. I was pleased to read that you were looked after by the team and that you found the service levels to be of a high standard. I agree with you that Norton House is great for relaxation and an away from it all escape. I do hope you will visit us again soon.

Kind regards

Chris Monks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Norton House Hotel & Spa Edinburgh

Address: Ingliston, Edinburgh EH28 8LX, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Edinburgh
#10 Business Hotel in Edinburgh
#11 Family Hotel in Edinburgh
#18 Luxury Hotel in Edinburgh
#25 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Norton House Hotel & Spa Edinburgh 4*
Number of rooms: 47
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Also Known As:
Norton House Hotel And Spa Edinburgh
Norton Hotel Edinburgh
Norton House Hotel & Spa Edinburgh Scotland

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