Me and my husband booked in for one night at Norton hotel to get away from it all. We had a lovely relaxing weekend. We booked a standard room and it was gorgeous, The bed was massive and so soft. I dislike it when hotels where they give you stiff sheets - this was perfect. They even provide you will real milk for your tea/coffee! We were fortunate to get a quiet end room with a lovely view out the window. The spa was excellent and thoroughly recommend the hydro pool!
Now the food....the Brasserie restaurant has a pretty nice ambiance . The meal started very badly with the 'bread basket' bizarre - three tiny pieces of bread with lashings of olive oil. Not warm and we were pretty disappointed My husband ordered ox cheek and it was awesome. I ordered the caramelised onion tart and whilst the sides were lovely...the tart itself was honestly like a desert. The topping tasted the same as apple crumble. I mentioned this to the waitress and she admitted they'de had the same complaint about a previous tart on the menu. So a spot on meal and one that was a bit wrong! None the less presentation was lovely and the staff were very friendly without being fussy.
My husband travels to hotels frequently with work so he knows a lot about what makes a good continental breakfast. He was really let down! There was very little choice of fruits and pastries and I didn't see any yoghurts. I ordered the pancakes and maple syrup - they weren't anything amazing. I think they need to work on their pancake recipe so they are lovely and fresh tasting! I almost feel bad about writing this though because the staff at breakfast were all lovely and so helpful.
So our only reservations come down to the breakfast because evening meal was on the whole a very nice experience minor the things mentioned. The girl on the front desk showed us to our room and even took us right in and showed us around. My husband said this is the best welcome he had and was so impressed she even showed us around. She went to a great deal of effort to swap our complimentary wine from red to white when there was some reservation as to whether it was allowed.
All in all we would definitely come back but please can you take a look at your tart recipe/bread basket for and breakfast menu!

This hotel has lots going for it. Great setting, lovely rooms, good food, lovely spa. I might give it another try because it is so nice but there are plenty places like it. However, service at both our evening meal and at breakfast was pretty bad. Ou evening meal took ages to come and when it did arrive it was the main course with no starter. They then brought the starter with the main.This was a forgiveable oversight as it was the Valentine weekend and they were busy. BUT at the buffet breakfast there appeared to be no one charged with refilling items and I had to wait for yoghurt and then later for butter for quite some time while some one fetched them. I even saw the waitress go and do a couple of other jobs while I waited and I eventually had to remind her that I was in fact still waiting. So not so happy.

I had a massage at the spa where I quickly realised that hard meant unbearable so had to ask her to dial back on the firmness which she did but I still had a sore back for 4 days after. The facial was heavenly though.

I stupidly left my favourite necklace in a robe pocket. When I realised the next day I went to ask if they could look for it and left £10 as a token of thanks for looking through dozens of dirty robes. I was hopeful it might be found as I was told the cleaning company hadn't come to collect the robes yet. The girl was very nice and didn't want to accept the money and said someone would be in touch. I left all my details and heard nothing for a week. I phoned to be told that there was no sign and the robes had gone to the cleaners so they were looking and someone had tried to get in touch although I had no missed calls or messages. They said they couldn't accept the money and would return it to me. I have still not heard any more and it is now 10 days after I phoned them. So although it was totally my own fault for losing the necklace I feel that the spa staff gave me mixed messages and didn't follow through on what they said

My husband and I stayed here for a weekend. We had a room in the old part of the hotel. The room was nice and very clean, with a view over the surrounding park. The breakfast was good. The spa facilities are also very nice, and the short walk over was not a problem for us. The staff was always friendly. All together a very good hotel.

Enjoyed a very peaceful day with friends here on 23/02/2013, which was a very nice change from the last time I visited, as it was very busy and not really enjoyable. However, this time it was much better.

The staff were pleasant and not bothering you all the time. They explained what was available and where things were and left you to get on with it in peace.

Only down side for me was the rather limited space in the changing rooms, but as you are there to use the facilities, its only a wee negative.

Would recommend this and will definitely go back again.

Cant comment on the value for money factor, as this was a freeebie!

Irene
Edinburgh