I stayed for 1 night as a birthday gift from my partner. On arrival it was evident that the hotel was full as we drove around the car park area 3 times and could not find a space. We had to bump up on the kerb along with other cars. There was a wedding and conference on.
Initially allocated room 305 which was very nice. Flat screen tv, tea/coffee/water and a carton of real milk in the fridge. It all turned sour as next door there must have been at least 7 or 8 people in one room drinking, singing, etc. It turned out these were guests who were attending the wedding. I decided to let it go as this was only 2.30pm in the afternoon, however, they returned during the wedding break at 6.30pm. By this time they were well intoxicated with alcohol and the noise levels were ridiculous. I was concerned how bad this noise would be later on into the night. They were all in the one room and congregating in the hallway. I telephoned reception immediately to request a room change. Thankfully the receptionists were very helpful and allocated us room 419. Peaceful until between the hours of 12am and 2am our sleep was interrupted by several noisy and inconsiderate guests singing along the corridors and slamming doors. I find it unbelieveable how people have no consideration for other guests. This was supposed to be a peaceful and relaxing night away but unfortunately we returned home absoltely knackered!
Having said all that, the evening meal was fantastic, breakfast was served in our room for a £3 surchage which is very reasonable and the pool/sauna is also very nice.
All of the staff I encountered were so helpful and friendly which was a bonus. Its just a shame that idiotic guests ruined our stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 9, 2013
Thank you for taking the time to post a review of your stay at Norton House, I was disappointed to read that your stay was affected by noise from other guests and whilst I was pleased that we were able to allocate you another room, I apologise that you were disturbed again later on in the evening. I am delighted that you found your evening meal to be fantastic and that you enjoyed your room service breakfast. Your comments regarding the staff being helpful and friendly are very much appreciated. Thank you again for your constructive feedback and I hope we will be given the opportunity to welcome you back to Norton House in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.