We booked a stay at norton house months ahead but unfortunately we experienced very difficult personal circumstances (which I will not go into here) shortly prior to our trip. I advised the staff that we 'weren't ourselves' and they were extremely kind and helpful. They ensured we had everything we needed, they were friendly, polite, sympathetic and discreet. Anna, in particular went out of her way again and again to make us comfortable - I could not find her when we were leaving so please extend my gratitude to her personally. We will be back, hopefully under more cheerful circumstances.
We stayed in Ratho room which was superb for our family of 4 as it had a separate sleeping area for our children, meaning we could talk in the evening and spend time together. The spa is beautiful, as are the grounds but the hotels best asset is its superb staff.