We stayed here two years ago and were impressed then so we booked to spend 5days here for new year Hogmanay ,we were given room 305 (the furthest point from reception, was it quiet,yes apart from the maids broom cupboard right outside the room so were frequently woken by visits to this. We also liked the helpful driver who would drop us at the park and ride,not any more though so we had to take the bus although this was virtually at the end of drive to the hotel, but it rained a lot and not many buses over the festive period.
Another big plus about the hand picked hotel group is the fine breakfasts,but there has been a considerable drop in the quality of the food,especially the single sausage you get,it's virtually meat free and not nice,the black pudding was far to oily,and eating area needs a revamp I think.
We stay with the hand picked group quite often as we like high standards,Norton house simply needs a tweak to put it back up to scratch.
We ate in the Ushers restaurant and although the food was nice the food was a little cold and very small portions,and with a bottle of wine costing £40.00 and total bill into £ 130.00 it should be something to write home about.the brasserie was our first visit when we arrived on the Friday night and the whole place stank of cooking oil from the fish and chips I presume,fix the ventilation in the kitchens.
Would we stay here again ? Yes.