Be careful when you choose this hotel as it's in Grassmarket, which is a hike and a good walk from Edinburgh station! Things started off badly when we were told we were too early to check in at 14:20 - check-in was from 14:30. The receptionist informed us that she had to wait for confirmation from housekeeping before she could allow us to check-in. We waited for this "confirmation", but it never happened. We eventually got to our room after asking again some half an hour later, but reception had suddenly no recollection of our earlier attempt to check-in! We were then shocked to find we had been allocated a disabled room. Without going on too much, service and welcome was pretty poor and insincere for a 4 star hotel.
The rooms are small and we were surprised to see hairs on the bathroom floor, along with dirty glasses in the cupboards. Not good.
Despite a bad start we managed to relax in the room and had a good night's sleep! Room service was good and recommended.
Despite being small, the rooms are quite modern and the tea is good quality! All in all it was OK, but not 4 star and I would not overly recommend this hotel.
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