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Dunstane House: Traveler Reviews


Dunstane House
4 West Coates | Haymarket, Edinburgh EH12 5JQ, Scotland
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Traveler Reviews

61% Recommend
3.5 of 5 stars 33 reviews
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Not worth the money, not worthy of 4 stars

Dunstane House

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1 of 5 stars
edesem123 28 contributions
Budapest, Hungary
Oct 18, 2005
3/5 found this review helpful

This hotel is quite expensive, and from the photos published in the Scottish tourist guide as well as the 4 stars assigned to it, we assumed that it would be a decent place to stay. Sorry to say, we were extremely disappointed with our choice.

We had taken 2 rooms for 3 nights; one was a twin room on the top floor, and was actually quite nicely decorated. The second was a double room on the ground floor, and the only word I can think of to describe it is ghastly. That we were charged 85 pounds a night for it is absolutely criminal. The decor was shabby, the double bed was lumpy, the room itself was tiny, and the carpet was absolutely filthy. I wouldn't even rate it a 1 star room.

The twin room, although nicely decorated (it had been redone within the last year), was quite dirty as well, for example, thick grey dust along the top of the curtains (which were at waist height due to the angles of the attic room, and which made the dirt easy to see), dusty and dirty drawers, including a golf tee a previous guest must have forgotten, and carpets that don't see a steam cleaner too often.

The service, with the exception of two of the front desk staff(in particular a girl originally from Vancouver), was indifferent, and in some cases downright unprofessional.

The breakfast was adequate, but not exceptional. We also ate in the bar one evening, and again, the food was soso, but not worth the price, and the service was not very good at all.

The tea tray in the room was not replenished at all during our 3 days there, which is something that was always done at any of the other places we stayed at. So, rather than drinking regular coffee each day, I was drinking decaf by day 3. Not a big issue, but an annoyance from a supposedly 4 star establishment.

The hotel was advertised as being a ten minute walk from the centre of town; unless they are referring to the centre of Haymarket, rather than Princes Street and the Royal Mile, this is certainly not true. It is a good 10 minute bus ride down to Princes Street, or a 35 - 40 minute walk.

Despite our dismal experience with this hotel (and an inordinate amount of rain!), we did have a fantastic time in Edinburgh. The city is so beautiful, and interesting, and there are so many things to see and do. Definitely go and visit Edinburgh, just don't waste your money staying at this hotel!

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay September 2005
  • Member since August 11, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $190 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
If only the room would have been a bit larger

Dunstane House

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3 of 5 stars
ZoeMunich 2 contributions
Munich, Germany
Jun 16, 2005 | Trip type: Business
3/3 found this review helpful

I was lucky to still get a room since my reservation came pretty late. I was advised by the hotel staff that they still had a room available, however with no telephone. I didn't need one, so I said yes, but it turned out the room was really tiny. It was labeled as "double" room, and being a single traveller I already had problems fitting in. It was either my suitcase standing next to the bed or me. I am not sure how it would have worked with two people. There was no cupboard for clothes to put in, so I had to live out of the suitcase, no desk for writing and the cosmetics table was very tiny as well. That the window didn't open was just the icing on the cake.
The breakfast was excellent however.
The hotel has a small car park to the rear.
It is located a five minutes walk away from Haymarket station and there is a bus station directly in front of the hotel which is very convenient. Grab a day ticket from Lothian busses and you're set.
All in all the hotel is very nice, but I wasn't sure how they got their four star rating, since I would gice three.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2005
  • Member since July 07, 2005
  • I recommend this hotel for Young singles, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $190 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Highly recommend

Dunstane House

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5 of 5 stars
inazone 2 contributions
Rockville, MD
May 16, 2005
3/4 found this review helpful

I would absolutely stay here again. My room was lovely even down to the shortbread and tea. I ate at the Pub my 2nd night and had wonderful meal of steamed mussels and a pint of Orkney's Dark Island beer. The staff were both helpful and informative. It was a bit of a walk from Waverly so make use of the Haymarket station or a cab if you are carrying luggage even if it is light for a weekend as I was.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay November 2004
  • Member since April 05, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $190 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
The Highlight of our Trip[

Dunstane House

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5 of 5 stars
djb8161 2 contributions
Seatlle, WA
Jul 30, 2004
7/7 found this review helpful

After toiling around the city of Edinburgh for hours after missing our train back to London (and also getting stuck in an elevator for an hour), My wife and I came upon the Dunstane House. The house itself is breathtaking. From the four poster beds and high ceilings, to the plethora of Scotches available in the ornate bar downstairs. The staff was very accomodating to our needs. We just wish we had found the place earlier in our trip. I highly recommend staying at the Dunstane House if you are ever in Edinburgh.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay September 2002
  • Member since March 08, 2005
  • I recommend this hotel for An amazing honeymoon, Older travelers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $190 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
fabulous scottish retreat!

Dunstane House

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5 of 5 stars
A TripAdvisor Member
London
Apr 8, 2003
12/13 found this review helpful

My husband and I stayed at the Dunstane Hotel in February this year, and loved every minute of it. The owners (Derek and Shirley) have managed to combine traditional welcome with a modern attention to detail in everything from the decor (4 poster beds) to the meals (the Full Scottish breakfast will leave you just that -- full!) and the restaurant serves really fresh local dishes, usually with a fantastic culinary twist. We were keen to see as much of Edinburgh as possible in our 3 day break and managed such a lot. The hotel is well placed for the airport, and all the main attractions. We had such a happy time there and will definately return. Anne (Bury St Edmunds)

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $190 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Dunstane House Also Known As

Address: 4 West Coates | Haymarket, Edinburgh EH12 5JQ, Scotland