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Dunstane House: Traveler Reviews


Dunstane House
4 West Coates | Haymarket, Edinburgh EH12 5JQ, Scotland
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Traveler Reviews

61% Recommend
3.5 of 5 stars 33 reviews
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[ Date ] [ Rating ]
Nice Hotel, Great Staff

Dunstane House

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4 of 5 stars
johnwalt 28 contributions
Inland Empire
Mar 31, 2008 | Trip type: Friends getaway
1/1 found this review helpful

Two friends and I stayed at Dunstane House for one night during a weekend visit to Edinburgh. I found the Dunstane through TripAdvisor and read all the reviews, both good and bad, before deciding to stay there. We were not disappointed.

My friends and I arrived after a 6 hour train ride from Newcastle. We walked to the Dunstane from the main Edinburgh train station to get the flavor of the city. We got lost walking there due to 1) a lack of street signs, and 2) major street construction along the way that blocked foot and road traffic. Beware that streets in Edinburgh twist and wind and change names every 100 yards (it seems). Be aware that the bus service is fantastic; catch the 12, 26, or 31 bus going west on Princes Street, pay 1 pound, and get off right in front of the Dunstane. The bus was especially nice when it was wet and cold, which was the entire time we were there.

Upon checking in at the Dunstane two of us had our rooms upgraded. Joe was upgraded to an very nice poster bed with ensuite bath (#1) and I was upgraded to a full bed room (#14). Rich was left in a single room (#6) which is tiny. We weren't planning to spend much time in the rooms, so no one was put out. All of the rooms have a very homey feel to them - almost like you're staying in someone's guest room. Joe and I both liked the comforters, which were heavy but not stifling hot. I did have to play with the television (bad outlet) and lights (bulb not set in right) to get them to work properly, but I've had to do similar things at other hotels.

The staff were wonderfully friendly and helpful from the moment we walked in. The upgrades for two out of three became a good-natured joke between us and the cheerful front desk staff. They gave us great advice on what to do that evening. We returned late from pub hopping and ended the night with a drink at the bar. Luckily the staff had put up signs reminding everyone to move their clocks ahead for daylights savings; that came as news to us! The next morning we had a wonderful breakfast with eggs cooked to order. The sausages and button mushrooms were fantastic.

In summary - the Dunstane is very affordable, convenient to downtown, has a great staff, and the breakfast is terrific.

  • Liked — The great staff, homey feel, and terrific breakfast
  • Disliked — Small rooms
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay March 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 35-49
  • Member since October 06, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers
  • I do not recommend this hotel for Young singles, People with disabilities, Great pool scene, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $189 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Short break in Edinburgh

Dunstane House

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5 of 5 stars
Jayemdee 1 contribution
Bedford
Jan 2, 2008
1/1 found this review helpful

Dunstane House is is a lovely 4 star hotel near central Edinburgh. It is a 10 minute walk from Haymarket railway station, with a regular bus service to and from Princes Street. . Excellent accomodation with a flavour of the Orkneys in its choice of menu. Well worth paying a little extra for the four poster ensuite rooms.
This is the second time we have stayed and will do so again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $189 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
My favourite Edinburgh hotel.

Dunstane House

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4 of 5 stars
Disgusted17 25 contributions
Royal Tunbridge Wells
Nov 16, 2007
1/1 found this review helpful

Fed up of standard egg-box hotels?

The Dunstane House Hotel is a charming alternative to chain hotels. This is my favourite Edinburgh hotel. not because it has the best rooms or the best facilities, but because I have always found that the staff are friendly and accommodating (I have counted, I have stayed there six times).

Good points:

On the main express bus route from the airport, the bus stop is right outside the hotel (Edinburgh bus services are really good).
Haymarket railway station is a short walk or bus ride away. Access to the city centre is similarly good.
A good bar, with many malts!
Good bathrooms, excellent toiletries.
Pleasant breakfast, cooked to order.
Most rooms very good. This is an old building, the rooms vary,

Less good points:

Well, the varied rooms! The singles and small doubles can be very small. There seems to be too much furniture in them.

Try this hotel, it is different and nice.

  • Date of stay February 2006
  • Member since November 16, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $189 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Customer care non existent!!!

Dunstane House

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1 of 5 stars
polarisScotland 1 contribution
scotland
Oct 26, 2007
0/1 found this review helpful

I booked this hotel on-line on the 20th September 2007 for the dates of 29th Sept till 1st Oct.
Myself and a work colleague had arranged to stay there at the same time and spend a social week-end together along with our partners.
I was phoned by the hotel on the 27th Sept , 2 days before my break to be told they had a wedding that week-end and had double booked and were unable to honour my booking. I was offered a 3 star hotel , The Thistle Court which was apparently across the road. It only supplied a continental breakfast but and i quote " i could cross the road to the Dunstane for a cooked breakfast if i so desired". This is the main road into Edinburgh !!
To cut a long story short i cancelled the booking and was fortunate at such short notice ( at greater expense i might add) to get accomodation elsewhere but of course was unable to stay with my friend and his partner , very inconvenient !!
The nub is , this hotel had the audacity to charge me a cancellation fee of £118:00 after assuring me i would not be as it was their cock-up. Also when i phoned to rectify this the person i spoke to couldn't care less as " she was on holiday then". I of course had the charge credited back to me eventually but at my inconvenience.
I have never set foot over the place and my advice is to not touch it with a barge pole if this is an example of their attention to detail !!
And by the way , my friend who did stay there told me there was no wedding either, so they lied about that also !!

  • Date of stay September 2007
  • Member since October 26, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Dunstane, Manager
(Management representative)
Nov 4, 2007
I am grateful to the reviewer for their review about their stay at Dunstane House. Please except my apologies again for any inconvenience caused. There was a delay in your refund of deposit but I had spoken and I thought you excepted my apology by telephone. And we did have a wedding in the hotel on Saturday for 25 people.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $189 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
One of the best

Dunstane House

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5 of 5 stars
walt47 1 contribution
Shetland isles
Oct 5, 2007 | Trip type: Business, Solo travel
1/1 found this review helpful

I travel to Edinburgh several times a year, stayed in dozens of hotels, this is the best it gets. Unless the hotel is fully booked I would never now consider staying anywhere else.
Food fantastic...try the Grimbister cheese.. Its always clean freindly...the staff stay. The proprietors are attentive and the staff are well trained.
Orkney beef is the best it gets and the chef knows hust how to cook it. And the seafood, you willl have to bepay twice the price for anything coming close somewhere else.
It does cost me £20 more a night than I am able to reclaim...but in Edinburgh its still excellent value.
To those who have submitted the odd negative review...this is not a chain hotel but it is a business with commercial rates and costs in an expensive city- the owners must make a profit, and if you are not good on stairs try the sister hotel accross the road, not so nice but good value.

My huge worry know is that if I press submit then you will all want to stay and the next time I need to go on a trip it will be full, I will take the risk.

  • Liked — Freindlyness and food
  • Disliked — rooms at top of house
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Other
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since October 05, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Older travelers, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Business meeting / Event, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $189 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Dunstane House Also Known As

Address: 4 West Coates | Haymarket, Edinburgh EH12 5JQ, Scotland