We stayed at this hotel for two nights at a decent price (98£). Staff was friendly, efficient and helpful. Since we brought a child and an infant, we were given a good sized room which was a nice gesture as well. But the room itself was incredibly filthy; dust everywhere, towels not changed in the morning, bathroom not properly cleaned. We will try another place next time.

I booked this hotel for a five day conference for some very discerning people. I was somewhat nervous about staying at the hotel after reading the mixed comments but our stay from 8 - 12 November on the 6th floor was fantastic. The food was excellent, the staff extremely helpful, especially those in the Conference/Banqueting suite (big thank you to Katie, Ken and Chris). Nothing was ever too much trouble and everything ran like clockwork.
We loved the 6th floor and indulged in champagne in the Library at 6.30pm every night. We also ate our breakfast in the Library in the mornings and I can recommend their scrambled eggs which were delicious.
It was definitely a 4+ star experience!

We were booked in to this hotel for Saturday night only as a special weekend to go to a concert and also to do some shopping. Upon arrival, we found that our room had been double booked due to a rugby match that day. Even though we booked 6 weeks in advance someone managed to book a room that was already booked! Not exactly very funny when you've flown 500 miles to get there and with no warning what-so-ever! So, we were told by a very red and nervous member of staff that they had found us another hotel "still in the city centre". On our way out the receptionist said "thankyou for your help". Help? in what exactly?! Outside, a taxi was waiting to take us to our hotel that turned out to be over 4 miles out from the centre and, to our dismay, they had actually down graded us to a 3 star! Reading the review below (Nov 29th) it sounds like we didn't miss out on much-apart from the extra expenditure on taxi's and buses because they put us so far out and we didn't have a clue where we were. Anyway, whatever "star" it likes to think it is, yes, it may be "close to The Royal Mile", but you have to walk down a busy main road and walk past very run-down flats to get to it! I don't think I would recommend this hotel unless you are definitely sure they do actually have a room for you when you get there!

A very ordinary four star hotel, as is typical with the MacDonald chain of hotels. This could easily have been a 50 - 60 pound a night three star place. In its favour, the hotel is new and well sited. But it's pretty modest in terms of service and decor. You should find better for your money in Edinburgh, unless you're getting heavily discounted rates (to the range above) for your stay.