In July 2012 we booked 2 rooms - 1 double and 1 twin - at the Macdonald Holyrood hotel in Edinburgh for a weekend in July 2013. We booked 12 months in advance as we were visiting for The Open (golf) and knew that hotel rooms would be hard to find in the city over this weekend. After a long drive we were greeted with the news at reception that only 1 room had been reserved and that the hotel was full. I showed the Late Rooms booking confirmation to the reception manager, who acknowledged that I had made no mistake, however he maintained that Late Rooms had communicated to the hotel that just 1 room had been booked. Obviously I don't know who's fault this was, Late Rooms or the hotel, but the point remained that we had only been reserved 1 room. Standing firm I told the reception manager that his suggestion for us to take a room at their sister hotel was unacceptable and not what we had booked, 12 months in advance. Eventually he presented us with keys for a room which I can only assume left another poor guest without a place to stay for the night. Regardless, we now had 2 rooms. Overall the reception manager did his best to help and I can't really criticise him. I was also grateful to him for providing free car parking as recompense for the hassle. However, to book hotel rooms 12 months in advance and then travel a long distance to be told that the room(s) are not available is completely unacceptable. It is highly unlikely that I will book into another Macdonald hotel after this experience.
- Official Description (provided by the hotel):
- Situated in the heart of Edinburgh's old town, adjacent to the Scottish Parliament, Macdonald Holyrood Hotel is one of the city's leading hotels which has recently completed a £2.5million investment. Whatever your reason for staying, visiting on business or visiting the fascinating city of Edinburgh, you'll find our bedrooms are some of the most comfortable in town, our Vital Health Club is ideal to unwind in and our brand new Roccas restaurant is stylish and sophisticated, serving the best quality Scottish home comforts with an Italian twist. A meal, afternoon tea or champagne at the bar is certainly not to be missed. ... more less
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- Also Known As:
- Macdonald Holyrood Edinburgh
- Hotel Macdonald Holyrood
- Macdonald Holyrood Hotel Edinburgh, Scotland