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“Comfortably Inviting” 4 of 5 stars
Review of Macdonald Holyrood Hotel

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Macdonald Holyrood Hotel
4.0 of 5 Hotel   |   81 Holyrood Road, Edinburgh EH8 8AU, Scotland (Castle / Royal Mile / High St)   |  
Hotel amenities
Ranked #93 of 147 hotels in Edinburgh
Jacksonville, North Carolina
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Comfortably Inviting”
4 of 5 stars Reviewed January 14, 2013

This hotel is not a lot of glitz and glam, but it is very comfortable, clean, and the staff are exceptionally inviting! It is a great hotel for business as well as pleasure. The rooms are spacious, it is very clean, it is centrally located with regards to being close distance to the city's many attractions. It is in a safe neighborhood and right down from the Palace of Holyrood House, around the corner from Parliament, and close to shopping and dining. The hotel staff at the front desk made a point to know our names and were knowledgable about the city's attractions, dining, and gave great tips about travels and sightseeing in the area. The concierge arranged for a cab to arrive very early to take us to the airport and explained how much the fare should be. He also explained that if the fare exceeded a certain amount, it was important to bring it to the cab driver's attention or the supervisor of the driver, which was an awesome bit of information. This was a lovely hotel, breakfast at the restraint was very good, the rooms were large and comfortable, and it was perfectly located within the city. I would highly recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Warrington, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 10, 2013

As newly-weds we chose Edinburgh for our "mini-moon" for the Hogmanay celebrations and chose the MacDonald Hotel as my sister got married in the MacDonald in Tarporley, Cheshire and we were very impressed with the hotel and service received there. Sadly this obviously isn't reflecting across all the hotels. The hotel is in an ideal location for visiting Edinburgh, especially at this time of year, we were close enough to the city that we could access all the tourist attractions but far enough away that we were not disturbed by the revelry that continued long into the early hours 2013 after we had left the street party. Our room was lovely, spacious and spotless and very comfortable. However we were very disappointed with the leisure facilities. For one, I don't understand a venue that offers relaxing spa treatments yet does not have a jacuzzi, who wants to spoil a lovely aromatherapy massage by sweating in a sauna or steam room or freezing their backsides off in the icy swimming pool?? The whole leisure area is also in need of a lot of TLC. Signs of damp and mould on the ceiling tiles, ridiculously dated tiling on the walls, a poor attempt at mood lighting all meant we spent very little time in there which was a huge shame as it was one element of our stay that we had really looked forward to. The other massive disappointment was the awful service, or lack of rather, provided by the waiting staff at breakfast. Firstly, there was only one morning out of four that we did not have to wait for a table for two. Clearly the dining area is not large eough for the demands of the hotel. Secondly, though the choice of food on offer was good, trying to order it was a job and a half. We were sat in the same area and waited on by the same female member of staff two mornings in a row, The first morning she walked past us to serve a couple who had just walked in, despite the fact we had been sat there waiting a good ten minutes. The second time, and our last morning in the hotel, we sat waiting for almost twenty minutes and eventually, after we had watched her clear three tables without so much as glancing in our direction, we had to ask another member of staff if we could place our order for tea, coffee and toast. We then received a very dirty look from the female member of staff when she returned to find we had had our order taken from someone else. The wait for the hot food was also ridiculous. A couple next to us were also complaining of the wait and were told, without a word of apology, that "the kitchen was very busy". The dining room was less than half full as it was getting to the end of serving time. If the kitchen can not cope with the demand for hot food then the hotel should not offer it to order and should provide a buffet instead. The portions got smaller as each morning went on and we were not sorry to see the back of the place. We have every intention of returning to Edinburgh many more times in the future, however we will not be returning to this hotel. I suggest MacDonald get their assessors and training managers in there pronto as I have noticed mine is not the only negative review of the service and staff. Such a shame.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2013

This was one of the hotels shortlisted by my girlfriend as she is in the NTU and receives discount on certain hotels. It certainly didn't dissapoint.

Ideally situated at the foothills of Arthur's seat you are a 10 minute walk from the High Street and about a 15 minute walk from prince street.

The hotel itself had very clean rooms, friendly staff, and the inclusive scottish breakfast was good even with the rubbery mushrooms. We also had acess to the swimming pools and gym which again were very clean and modern facilities.

Only criticism was the overly eager maids who started cleaning rooms at 9am, but other than that a good hotel for the money.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shropshire
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 3, 2013

This was our 6th stay here from 17th-19th Dec. This year we were allocated a room on the executive floor 6 which we expected to be wonderful. It was a perfectly adequate room but did not appear to be any different to rooms on lower floors that we had stayed in previously. In fact there was a huge water mark and water damage to the ceiling. But the room was perfectly comfortable if as others have said quite dated.

Service was excellent throughout the hotel. The breakfast was delicious with a vast choice of hot and cold. We ate dinner here on one eveing and it was absolutely wonderful. Our steaks were cooked to perfection- both of us requesting it be cooked differently, and the service quick , friendly and efficient. When we stayed last year the staff said they were expecting the restaurant to be refurbished during 2012 but this obviously had not happened and it is now crying out for an update. One of the chairs we sat on was ripped and torn and all look like they have seen better days.

One down side is as we found last year and reading other reviews from this year is that they hold christmas parties on Thursday-Sat nights so if you stay then you can-not eat in the hotel restaurant. Also the bar area is then full of the party guests so you are forced to go out to eat and drink in all weathers which we find extremely annoying, especially as there are function rooms on higher floors.

Location is ideal in a very quiet part of the city but less than 5 mins walk from the royal mile.

From the airport take the aircoach express for £6 return. It only takes half an hour and then a 10min walk from Waverley Bridge- the bus driver will give you directions.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pickering, United Kingdom
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 2, 2013

Not too far from the city centre, lovely comfortable rooms, welcoming staff. Will certainly stay here again next visit to the city. Did not try the food but menu looked good, bar comfortable with quick service.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lincolnshire
Top Contributor
73 reviews 73 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed January 2, 2013

Booked overnight accommodation over New Years Eve based upon it's position.
We both thought the hotel was a good standard with helpful staff.
Our room was bright and modern and immaculately clean.
Had a small issue with the hotel running out of hot water early evening. This was rectified within an hour and as a gesture of goodwill we were offered complimentary breakfast as we had booked on a room only basis.
Disappointed that we cannot re book for next New Year as the hotel has changed it's booking policy to a two night New Year package.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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London, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 2, 2013

Me and my Partner stayed at this hotel from the 29/12/12 to the 01/01/13 and i must say we where very happy with the whole trip including the 4 star hotel. First of all the hotel staff were amazing, very friendly and couldn't do enough for you. From the moment you walk through the front door you get that nice cosy feeling which is just what we wanted for a change compared to the 5 star hotels we usually stay in. Rooms are clean and cosy with en suite, double bed is very comfortable and tv/radio/lights/shower worked well. Piano bar added a nice touch and drinks where pretty reasonable in the hotel, breakfast was really good and even nicer when we had it brought to our room for a little charge on top. Did not use the gym but a good size, tried the sauna, steam room and pool which was lovely after a long day walking about town. Access to town takes between 10-15 minutes walk less than 5 minutes by cab, hotel is located in a more quiet part of town which we actually preferred. Cab ride from Airport takes about 20 minutes and costs around £25. Overall very happy with hotel and would definitely stay here again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Macdonald Holyrood Hotel

Address: 81 Holyrood Road, Edinburgh EH8 8AU, Scotland
Location: United Kingdom > Scotland > Edinburgh > Castle / Royal Mile / High St , Old Town
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Romantic Hotel in Edinburgh
#50 Luxury Hotel in Edinburgh
#51 Family Hotel in Edinburgh
#54 Business Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Macdonald Holyrood Hotel 4*
Official Description (provided by the hotel):
Situated in the heart of Edinburgh's old town, adjacent to the Scottish Parliament, Macdonald Holyrood Hotel is one of the city's leading hotels which has recently completed a £2.5million investment. Whatever your reason for staying, visiting on business or visiting the fascinating city of Edinburgh, you'll find our bedrooms are some of the most comfortable in town, our Vital Health Club is ideal to unwind in and our brand new Roccas restaurant is stylish and sophisticated, serving the best quality Scottish home comforts with an Italian twist. A meal, afternoon tea or champagne at the bar is certainly not to be missed. ... more   less 
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Also Known As:
Macdonald Holyrood Edinburgh
Hotel Macdonald Holyrood
Macdonald Holyrood Hotel Edinburgh, Scotland

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