what a lovel hotel, in a lovely setting, and great location. bit of advise if you planing to book to go here get yourself onto ebay. I booked a 2 night DBB rate for £167.00 with the help of voucher king. Dec was ideal as the christmas market and ice ring was open. Food at the hotel lovely ,breakfast had a large selection and dinner although not a great choice was perfect when it arrived. The staff here are probaly some of the nicest i have come across notihng was to much trouble. Will be going back for sure.

yet again, a fantastic stay, must be macdonalds flagship hotel, excellent service and such a warm welcome.

i do look forward to my next stay,

I flew to Edinburgh for a 2 night short break, I have stayed in many Macdonald properties and this was top of the league. From the moment I checked in the staff couldn't be more helpful, nothing was too much trouble. I had never been to Edinburgh before and the knowledge of where to go and what to see was excellent.

I booked this hotel because it has a spa. Unfortunately the spa is run by inefficient, clueless fools.
To start with they charged my credit card twice, a mistake which could easily have been rectified you'd have thought, over 2 months, 8 phone calls, and 3 e mails later, I'm still awaiting the refund.
On the day of arrival I was told to check in at a certain time, and I'd be greeted by morning coffee and an introduction to the staff and facilities. Nobody was there. An hour later and there was no member of staff in sight, so I had to return to the hotel reception where a concierge then attempted to locate a member of staff with no success. Eventually a member of staff was found, however was not available to do treatments. Ridiculous.
A really badly run establishment with management who appear to be absolutely hopeless.
I'd suggest if you do book into this hotel you book a spa treatment at the cowshed in the scotsman!