From start to finish an absolute pleasure:
Staff - genuinely kind and helpful. was on the line with us for about 10 minutes giving us directions until we made it through the gate. Explained in details all the features in the apartment and was happy to answer any questions we had.
Location - true as one reviewer noted, there is a lap dance club nearby. so???? didn't bother us at all and we were there with three kids ages 7, 5 and 2. the location is actually quite perfect to explore the city by foot (even with kids) and the fact we did not have to move the car from the hotel free parking was a huge advantage for us. the castle is a 5-10 minute walk, as is the park and princess street.
Apartment - could not be more tastefull, well kept and convenient. We had a two bedroom apartment - one with two twin beds to which they added a baby cot, and one double. both very nicely decorated with VERY comfortable beds and each with a LCD TV and DVD. the living room was of nice size with a large (probably 42 inch) LCD, stereo system (with speakers in the living room and bath) and comfortable furniture. They even aranged for a high chair for the little one in the dining area. the room was airy with a lot of light and looked brand new. the kitchen was fully stacked with all the amenities needed and more - micro, toaster, stove, kettle etc. Bathroom was large and comfortable with nice comfy bathrobes.
Others - on arrival we were provided with an excellent bfast basket that included many different cereals, milk, bread for toast, Jams, fruits and more. the hotel has an excellent selection of DVDs you can rent for 2 pounds, including a large selection of kids movies. Each kid got a cute little knight residence teddy bear and a nice activity pack with crayons etc.
basically the ideal family hotel. wish there was one of these everywhere we travel.