I went here with some friends from abroad, who were visiting Edinburgh, so I decided to take them along to our famous gardens. As my title states I have mixed feelings on the Botanics. On a positive note the actual gardens are quite wonderful, a lovely walk with an incredible selection of plants and beautiful bespoke seperate viewing areas. The information on all the flora and trees is also easily informative, so from this perspective it was a nice experience which we all enjoyed.
The negative is the cafe service. On first impressions it looked interesting, fresh and the decor in keeping with the plant life theme. However, the staff here are vacant, rude and unwelcoming. The food itself was average, but my main embarrassment was with the lacklustre approach from the staff. They made my party feel awkward, the dishes the food came in hadn't been washed properly, one of our drink glasses had a crack near completely around the top rim. And the staff just didn't seem interested.
Please Botanics, teach your staff how to smile and serve. It's such a lovely Botanics, such a shame your staff detract from this. An embarrassed local!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.