We stayed in Prestonfield last year and loved it. We thought the food fantastic, the service excellent - nothing was too much trouble..We returned this April and found it completely different..the staff were surly and rude. The food was incredibly poor quality for the price. The waitress seemed to expect us to be honored that she was serving us. On leaving in a taxi we were getting a tip for the porter, who looked ungrateful and sullen that we kept him waiting. We are returning to Edinburgh at Christmas time this year. I imagine Prestonfield would look amazing at Christmas as it is a lovely place but after our last experience I would be hesitant to stay there again.

I stayed at Prestonfield for the first and second night after my wedding. I was very excited after reading the excellent reviews and recommendations in several magazines. Unfortunately it was a very disappointing stay. The service was appalling. We arrived late in the evening after our wedding. We had informed the hotel what our arrival time would be. The greeting was unfriendly; we were made to feel like an inconvenience. The ice bucket had been left to melt which had seeped on to the cloth and dripped water all over the table and floor. The light didn't work in the bathroom. The TV remote was broken. We had booked a deluxe double which was tiny. I dread to think what size the standard rooms are.
We were woken the following morning at eight o' clock by a wake up call that we had not asked for. This was followed twenty minutes later with someone knocking at the door.

The worst part however was that they also got our booking wrong. Despite us having an email confirmation from the hotel, we were requested by the receptionist in front of other guests to settle our bill after our first night. It was embarrassing; they made it look like we were trying to leave without paying. Even when we showed the confirmation and explained we were staying for two nights no apology was made. We were just informed that its was ok we could stay another night. By this point I was tempted to check out.

There are good points at Prestonfield, the hotel is beautiful and the food excellent, but when you are paying that kind of money it is service that counts and the service at Prestonfield is appalling.

I took my husband to Prestonfield for a surprise on his 40th birthday. We stayed in a deluxe room and ate at Rhubard which was an absolute culinary delight. The service was immaculate across the board from the porters to the reception staff to the restaurant and bar staff. We were also very lucky with the weather allowing us to sip champagne on the terrace with the sound of bagpipes and the peacocks in the distance. Our only slight complaint was that the somelier didn't appear to have much knowledge about wine and so could not advise us as to the best option for our meal. All in all, a fantatsic trip with a definate WOW factor. We will definately go back.

Stayed at Prestonfield on May 23-24, the staff was very helpful and took an active interest in our trip to Scotland. Made recommendations on places not to miss and things to avoid. The hotel is very luxurious with velvet panel walls... very sexy. Our room looked out onto the gardens where peacocks roamed. Quiet and tranquil. Prestonfield was a wonderful place for my husband and myself to relax and recharge ourself after a 15 hour flight. Food both for dinner and breakfast was fantastic!!! Again, the staff met and went beyond our needs. Great job! No doubt, would stay at Prestonfield again!!!