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Jurys Inn Edinburgh: Traveler Reviews


Jurys Inn Edinburgh
Hotel class 3 of 5
Back to Jurys Inn Edinburgh
43 Jeffrey St., Edinburgh EH1 1DH, Scotland
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Traveler Reviews

71% Recommend
3.5 of 5 stars 232 reviews
Excellent
49
Very good
82
Average
51
Poor
32
Terrible
18
By trip type
All (232)
Business (22)
Couples (72)
Family (26)
Friends getaway (27)
Solo travel (10)
[ Date ] [ Rating ]
“Hated this hotel!”

Jurys Inn Edinburgh

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1 of 5 stars
singletrackgeocache 8 contributions
Guisborough UK
Nov 4, 2007 | Trip type: Couples
0/2 found this review helpful

We chose this hotel for its central location and, to that end, the hotel does not disappoint. Everything else is a different matter entirely!

The room we were shown to (409) was small with dated decor and had an overpowering chemical smell when we went in. View from window was good. The bathroom was dirty and sheets felt rough and stiff from over-starching. We went down to reception to complain and request a room change. On leaving the room we noticed the door didn't actually close...maybe this is why there is a notice on the wall of the room warning guests not to leave money and valuables in the room! We were moved to room 427 which was a little bigger but had same smell and a view of a bricked up wall. Obviously all rooms are of a similar poor standard. Giving it up as a bad job we left for a day in the city. Returned for a shower before evening at a concert. Hairs in bath. Mildewed shower curtain that is too far over the bath so sticks to your skin! Horrible. On our way out there was a dreadful smell in the corridor I daren't even write what I suspect it was.
That night the noise from the street was awful- drunks screaming, cars driving really fast up and down the cobbled road below, police sirens. The bed was not a standard size double and there was a single bed in the room too. Why not just put in one good size bed?! My husband is 6'2" and was very uncomfortable. I barely slept and just wanted to go home. You can check out as late as noon but we were gone by 9.
I would never return to this dump and suggest others keep a safe distance.

  • Liked — leaving it
  • Disliked — dirty bathroom
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay November 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since April 08, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Barry_Rowland, General Manager
(Management representative)
Nov 5, 2007
Dear Trip Advisor

To begin with please accept my sincere apologies. I would like to assure you that this is far from our normal level of service.

I would be grateful if you gave me the opportunity to apologise to you in person and also to discuss the issues raised. My email address is barry_rowland@jurysinns.com.

Regards,

Barry Rowland
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $219 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great Bar”

Jurys Inn Edinburgh

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5 of 5 stars
laurashaw106 3 contributions
west lothina
Oct 24, 2007 | Trip type: Couples
2/2 found this review helpful

Booked this hotel as part of a night out in Edinburgh. Room very spacious lovely big bathroom. Very clean and tidy rooms with tea coffee etc. Very comfy bed great tv channels. The bar in the hotel was really nice to start off my night. on the whole very nice hotel staff very friendly.

  • Liked — cleanliness of room
  • Disliked — having to leave in the morning
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay September 2007
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since March 26, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Barry_Rowland, General Manager
(Management representative)
Oct 30, 2007
Dear Trip Advisor,

Thank you for your excellent review. I am delighted to hear that you enjoyed your stay. I will pass your kind comments onto the team who will be extremely happy with the positive feedback. Feel free to contact me the next time you are staying in Edinburgh - barry_rowland@jurysinns.com

Regards,

Barry Rowland
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $219 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Wonderful Staff”

Jurys Inn Edinburgh

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5 of 5 stars
bfjrc1 1 contribution
lancashire
Oct 19, 2007
3/3 found this review helpful

Had a lovely stay, all the staff were very courteous, helpful and well presented.

Would definetely stay again - top rate!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Member since October 19, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Barry_Rowland, General Manager
(Management representative)
Oct 30, 2007
Dear Trip Advisor,

Thank you for your excellent review. I am delighted to hear that you found our staff to be friendly and helpful. They do really try hard. I will pass your kind comments onto the team who will be extremely happy with the positive feedback. Feel free to contact me the next time you are staying in Edinburgh - barry_rowland@jurysinns.com

Regards,

Barry Rowland
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $219 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“NICE CLEAN HOTEL AND GREAT LOCATION”

Jurys Inn Edinburgh

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4 of 5 stars
Mummymac 2 contributions
Northern Ireland
Oct 18, 2007 | Trip type: Friends getaway
3/3 found this review helpful

My friends and I stayed at this hotel at the end of September 2007. We found the hotel to be very clean, breakfast was brilliant and staff (especially the night staff) were extremely helpful. I would have no hesitation reccommending this hotel and will be returning in the near future.

  • Liked — The location
  • My ratings for this hotel
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay September 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 35-49
  • Member since October 18, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Older travelers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Barry_Rowland, General Manager
(Management representative)
Oct 30, 2007
Dear Trip Advisor,

Thank you for your excellent review. I am delighted to hear that you enjoyed your stay and that you found our staff to be friendly and helpful. I will pass your kind comments onto the night team who will be extremely happy with the positive feedback. Feel free to contact me the next time you are staying in Edinburgh - barry_rowland@jurysinns.com

Regards,

Barry Rowland
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $219 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Fussy Traveller”

Jurys Inn Edinburgh

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5 of 5 stars
FussyTraveller808 1 contribution
Glasgow
Oct 10, 2007 | Trip type: Couples
3/3 found this review helpful

Having stayed in various Dury's through out the UK, we were not surprised to find excellent staff, spotless rooms and great breakfasts. However the Dury's experience in Edinburgh was even better than we imagined. It was everything we would wish for in a hotel and situated in one of the most picturesque settings in the city.

  • Liked — Location
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 10, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Older travelers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Barry_Rowland, General Manager
(Management representative)
Oct 18, 2007
Dear Trip Advisor,

Thank you for your excellent review. I am delighted to hear that you enjoyed your stay and that you are a regular user of our hotels. I will pass your kind comments onto the staff. Feel free to contact me the next time you are staying in Edinburgh - barry_rowland@jurysinns.com

Regards,

Barry Rowland
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $219 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Jurys Inn Edinburgh Address

43 Jeffrey St., Edinburgh EH1 1DH, Scotland