Went here for afternoon tea with my partner and baby. The room used for afternoon tea definitely isn't suitable for children but we expected that (couldn't get a babysitter). Felt a but self conscious as everyone was pretty quiet in there and I thought it could have done with some music.

There was a generous portion of sandwiches per person and one scones each which seemed a bit small but they were tasty. Good selection of lovely cakes and a nice pot of tea. Staff were friendly and helpful. I got an online voucher which was a good deal but if I was going to pay full price I'd maybe go to The Howard where afternoon tea is second to none!

Have also stayed overnight at The Bonham and it was great. Big comfy bed and a nice deep bath, would stay again as I have a weakness for georgian hotels :)

Some very good points. Some very bad points.
The good. - pleasant friendly reception and bar staff who seem to care.
Great location
Night manager was truly lovely - she alone was a shining star.
Hotel is a lovely building and beautiful decor, warm and inviting.

The bad. Chaotic, I was on an itison deal and was made (inadvertently, but still) to feel second class citizen. We were presented with a la carte menus only to have them snatched from us and told ( loudly) oh you don't get that if you're on a deal! The. We were told wine was included with our menu. (It wasn't mentioned on our deal, so I questioned this) was told definitely yes. Next morning what a surprise when I was charged for the wine.
3 different waitresses approached to offer drinks. Attentive certainly but too much so. Ill-organised ad not knowledgable of their product. Food was not good, beef was disgustingly fatty and pheasant not better. My plate was taken away barely touched and no-one asked why I hadn't eaten.

Room was large but bland, not offensive in any way but not great either, no robes, slippers or toiletries. No hair conditioner.

Breakfast in bed didn't Happen, we were given no info as too what we were Allowed and after the debacle of the night before's embarrassment at dinner, I just didn't bother.

All in all not great but not awful either. Disappointed

We had a really lovely stay, everything was perfect. The staff were so accommodating and really went above and beyond to make sure we had a great stay. We'd arrived before check-in and had planned on leaving our bags at reception and then going for a meal in their restuarant, however they so kindly allowed us to check-in an hour or so before we should of. The room was all set up and a bottle of prosecco was delivered to us, just as we'd finished unpacking! There were home made chocolates and rose petals on the bed. The room was big and beautifully decorated. The bathroom was also huge and had a bath and a shower. The bath was amazing. We went down for lunch where things continued to get better, again the staff were so helpful and lovely, and the food was to die for. There's so many wonderful points about this hotel that my mind keeps jumping frantically from one thing to the other as I'm worried I'll miss something out! The bed was humongous and very comfy and we had the option of breakfast in bed which was really lovely. We couldn't fault anything, and will certainly be back, and recommending this hotel to friends and family staying in Edinburgh.

We stayed on the 18th November in Room 402 courtesy of an Itison Deal. Service was fantastic from start to finish, the old fashioned quietly courteous and friendly style of service you don't receive very often nowadays. The room was spacious (in the attic) and well furnished. We had a bottle of wine freshly chilling when we arrived which must have been delivered while we checked in. As i was recovering from a 'bug' we didn't take full advantage of the bar 'The Consulting Room'. The food very good and although it didn't look substantial I was full afterwards (I have what could be described as a 'healthy appetite'). The presentation is beautiful with the flavour to back it up. This hotel has old fashioned elegance with quirky touches, a good location (short walk to the shops) and from our room outstanding views as far as the Firth. I would have no hesitation staying again.