This was our third stay in three years and I must admit that we only go to the Sheraton to use the spa. The hotel is by no means a 5 star hotel, its 4 star at best and the room we had was disappointing, I've stayed in much better Holiday Inn rooms for half the price.

The bathroom is the biggest disappointment and is in desperate need of updating, as is the rest of the room and if the hotel dont invest and update their property soon, they could lose business.

Didn't deal with the staff so don't know how helpful they were, we didn't hear of any problems though.

The breakfast is still superb but if it wasn't included in our room rate, there is no way I would pay £18 for it each day per person.

The location is excellent and we still love the city, I doubt it will be the last time we go to the Sheraton, but like I said at the start, its only because of the spa.

This was our first trip to Edinburgh and I wanted a great spa hotel for me and my sister. It was a lovely hotel, very scottish, nice pictures, very grand. However, I didn't really feel like it was a 5 star hotel - it's more like 4 star. The room was nice, big enough, twin beds, quite comfy actually. But the bathroom was really very average. The bath looked old and was not up to the standard it should have been. It has said somewhere that the hotel had views of the castle - but there were a great big crane in the way, so we couldn't really see much! Pity. Good location, just a short walk to the Princess gardens and then the main streets. The best part of this hotel is the spa - it truely is wonderful. We loved it! I can see why people travel to this hotel purely to use this spa. Great big pool, spa pools, an outdoor pool on the roof top (which was just amazing) - steam room, sauna etc etc - pure bliss! Another highlight was the breakfast - we loved it! Lots to choose from - bit pricey but we had it included in our deal. Aside from seeing the Edinburgh Castle, totally recommend seeing Mary Kings Close (the old haunted streets on the Royal Mile) - frightening in a fun way! Also visiting the Royal Yacht Britannia - just wonderful. All in all, a great hotel, wonderful spa, good location.

I had the misfortune of staying at the Sheraton,Edinburgh for 3 days in September 2008 on business.Considering this is a five star hotel I found the service to be very dissapointing.The hotel interior is of a good standard but where it falls short is on the experience side.What should have been a seemless 5 star experience was marred by several unpleasant experiences such as rude unhelpful staff,constantly having to re-register proof of identity at reception and the final straw having to hand in my credit card as deposit just to use the swimming pool!!Considering the fact that this stay was not cheap I left the hotel with a feeling of being very unwelcome and certainly would not return again.

Excellent hotel! Atmosphere was great.

Service was impecable and room was very impressive.

Well worth the money.

I'm going to book to go back there over the Christmas break - would recommend it to anyone - good for families and couples!