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Sheraton Grand Hotel and Spa: Traveler Reviews


Sheraton Grand Hotel and Spa
Hotel class 4 of 5
Back to Sheraton Grand Hotel and Spa
1 Festival Square, Edinburgh EH3 9SR, Scotland
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Traveler Reviews

68% Recommend
3.5 of 5 stars 194 reviews
Excellent
55
Very good
59
Average
38
Poor
30
Terrible
12
By trip type
All (194)
Business (23)
Couples (61)
Family (22)
Friends getaway (14)
Solo travel (6)
[ Date ] [ Rating ]
“Lovely hotel - brilliant spa”

Sheraton Grand Hotel and Spa

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4 of 5 stars
LJTNZ 27 contributions
Masterton, New Zealand
Oct 25, 2008 | Trip type: Family
1/1 found this review helpful

This was our first trip to Edinburgh and I wanted a great spa hotel for me and my sister. It was a lovely hotel, very scottish, nice pictures, very grand. However, I didn't really feel like it was a 5 star hotel - it's more like 4 star. The room was nice, big enough, twin beds, quite comfy actually. But the bathroom was really very average. The bath looked old and was not up to the standard it should have been. It has said somewhere that the hotel had views of the castle - but there were a great big crane in the way, so we couldn't really see much! Pity. Good location, just a short walk to the Princess gardens and then the main streets. The best part of this hotel is the spa - it truely is wonderful. We loved it! I can see why people travel to this hotel purely to use this spa. Great big pool, spa pools, an outdoor pool on the roof top (which was just amazing) - steam room, sauna etc etc - pure bliss! Another highlight was the breakfast - we loved it! Lots to choose from - bit pricey but we had it included in our deal. Aside from seeing the Edinburgh Castle, totally recommend seeing Mary Kings Close (the old haunted streets on the Royal Mile) - frightening in a fun way! Also visiting the Royal Yacht Britannia - just wonderful. All in all, a great hotel, wonderful spa, good location.

  • Liked — Spa
  • Disliked — Bathroom
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 25-34
  • Member since March 16, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $377 (year-round)
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“NEVER AGAIN!!”

Sheraton Grand Hotel and Spa

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1 of 5 stars
ericCoventry 1 contribution
coventry
Oct 17, 2008 | Trip type: Business

I had the misfortune of staying at the Sheraton,Edinburgh for 3 days in September 2008 on business.Considering this is a five star hotel I found the service to be very dissapointing.The hotel interior is of a good standard but where it falls short is on the experience side.What should have been a seemless 5 star experience was marred by several unpleasant experiences such as rude unhelpful staff,constantly having to re-register proof of identity at reception and the final straw having to hand in my credit card as deposit just to use the swimming pool!!Considering the fact that this stay was not cheap I left the hotel with a feeling of being very unwelcome and certainly would not return again.

  • Liked — checking out
  • Disliked — bad service
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 25-34
  • Member since October 17, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from SheratonHotel, General Manager
(Management representative)
Nov 4, 2008
Dear Guest

I am very sorry to read that you felt unwelcome during your last visit.

We do take the security of our guests very seriously in order to esure we look after their safety. I apologise if you felt this was an unfriendly approach but in the current climate we do feel we need need to take precautions.

We hope to be able to welcome you back in the future should you return.

Kind regards.

JP Kavanagh
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $377 (year-round)
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“Brilliant Hotel: Standard Excellent - 5 star service!”

Sheraton Grand Hotel and Spa

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5 of 5 stars
SolicitorinEdinburgh 2 contributions
Edinburgh
Oct 11, 2008
0/1 found this review helpful

Excellent hotel! Atmosphere was great.

Service was impecable and room was very impressive.

Well worth the money.

I'm going to book to go back there over the Christmas break - would recommend it to anyone - good for families and couples!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Member since October 10, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $377 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great Hotel”

Sheraton Grand Hotel and Spa

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5 of 5 stars
Coryhom 1 contribution
San Diego
Oct 8, 2008 | Trip type: Couples

We have just returned from our stay at the Sheraton - what a great hotel with exceptional service - we actually split up our stay and the first two nights we received our booked club room with a view to the castle (view was marred by construction work being done between the window and the castle) and the next stay we received an upgrade to an amazing suite with a separate living room! The cocktail hour and breakfast was included with the rooms and was very nice - met some nice couples there (mostly American) - we wish the cocktails hour included whisky but alas only wine.

The hotel is a fairly long walk from the train station - I wouldn't recommend it with heavy bags.

We wish we could have spent more than 3 nights at the hotel!

  • Liked — The upgraded suite
  • Disliked — The construction ruining the view to the castle
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since August 15, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $377 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Fine for the Price”

Sheraton Grand Hotel and Spa

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3 of 5 stars
tpadvisorwalker 9 contributions
Scotland UK
Oct 7, 2008

We had a 2 night break here to relax after a bad health scare. We booked with laterooms and paid £104 on a room only basis. The hotel is in a good location - not too far to walk to any of the places of interest. The room was OK -but by no means what I would expect from a 5 star hotel. Maybe because we were there via laterooms?? Lots of people are talking about having been given an upgrade but again maybe not us for the same reason. The bathroom again was OK but Travel Inn bathrooms are better in my opinion. Everything just looking in need of a makeover. The reception areas were lovely and the staff most helpful and polite. We had the pool to ourselves which was great. We had a tour around the Spa which looked fantastic but we weret oo busy sightseeing. All in all fine for what we paid.

  • Date of stay September 2008
  • Member since January 01, 2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $377 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Sheraton Grand Hotel and Spa Also Known As

Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland