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Sheraton Grand Hotel and Spa: Traveler Reviews


Sheraton Grand Hotel and Spa
1 Festival Square, Edinburgh EH3 9SR, Scotland
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Traveler Reviews

68% Recommend
3.5 of 5 stars 193 reviews
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greta location from the front !

Sheraton Grand Hotel and Spa

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4 of 5 stars
amanda_blinkhorn 3 contributions
cheshire
Sep 16, 2008 | Trip type: Couples

The hotel in quite central but you may miss it of you get off the train at Haymarket station it is actually closer but you arrive at the back of the hotel so is confusing Only one sign to the hotel is from Lothian Rd roughly 10 min walk on to Prince's street

Internally the hotel the well dectorated only down side is that youhave tyo pay an additional £20 per person for use of the spa (only the swimming pool is free) staff were very helpful we did get a very good internet deal and were upgraded on arrival so didn't have anything to moan about drinks were reasonable at the beer a cocktail and beer was £10.40 would stay there agian but possibly better deals around if you end of paying full price.

  • Liked — free up grade
  • Disliked — paying extra for the sauna !
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay September 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since October 08, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $390 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Beautiful city and nice hotel

Sheraton Grand Hotel and Spa

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5 of 5 stars
Taloolah 4 contributions
Wolverhampton
Sep 9, 2008 | Trip type: Family

I was lucky to win a an all expenses paid stay in Edinburgh provided by Visit Scotland. We stayed for 2 nights at the Sheraton and we were very impressed. The staff were polite and helpful.
The room was spacious and clean and we had a wonderful view of the castle. Most attractions are in walking distance and there are fairly good public transport links close by.

There was plenty of choice at breakfast and the bar area was lovely.

The spa facilities are excellent and the top floor pool is beautiful.
Thank you for the Sheraton for helping to make our stay in Edinburgh so pleasant.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay May 2008
  • Visit was for Other
  • Traveled with Family (extended)
  • Age group 35-49
  • Member since December 24, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $390 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Perfect Hotel of 5* Standard

Sheraton Grand Hotel and Spa

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5 of 5 stars
ShellBirmingham_UK 1 contribution
Birmingham - UK
Sep 1, 2008 | Trip type: Couples

My husband and I booked a 3 night stay at The Sheraton Grand for our 1st wedding Anniversary. We initially booked a standard room as there were no club rooms available. The hotel were made aware of our occasion and to our pleasant surprise when we checked in we had been upgraded to a Suite room (Tay suite 536) - it was a wonderful surprise. The Hotel is perfectly situated within close proximity of Pricess Street where all the shops are and it's also close to Grassmarket where there are some nice pubs and restaurants. The room was huge with 2 TV’s, dining table and chairs, a sofa and the most comfortable bed I have ever slept in. We were given a bath robe and slippers each and some chocolates and a card from the manager, congratulating us on our anniversary, which I thought was a very nice touch. All the staff are very welcoming and friendly. We booked the use of the onespa and its facilities for only £20 each as we were hotel guests, my understanding is that if you are not a guest its £65 each. The spa is one of the best I have been to and is immaculate throughout; there are 2 saunas, 2 steam rooms, aromatic showers that smell divine. The hydropool on the roof is a fantastic feature for the spa and is lovely if the sun is out. We had an aromatherapy massage each, a lady called Kylie done mine and she tailored it to meet my needs - an asset to the hotel. I have only good things to say about this hotel, the staff, the rooms, the facilities are all of a high standard and we were made to feel special. I will definitely be returning to The Sheraton in the near future and would like to say a big Thank you to the Manager Mr. Kavanagh.

  • My ratings for this hotel
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since September 01, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $390 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Hotel - Great Location - Great Spa

Sheraton Grand Hotel and Spa

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5 of 5 stars
Metzgermeister 28 contributions
Austria
Aug 20, 2008 | Trip type: Friends getaway

From the outside it does not really look nice, but inside it is a very nice hotel. The staff at the check in was very friendly, the Concierge gave us great tips. The room was clean, comfortable and we also had a Castle view.
The Bar is also very nice and offers a good selection of drinks and food.
You also need to use the Spa - the pool is big enough and not only a bigger bath tub.

  • Liked — Spa
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since July 31, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from SheratonHotel, General Manager
(Management representative)
Aug 28, 2008
Dear Guest

I was delighted to read of your recent stay here with us. Our goal is to make sure that all guests feel as though they belong during their time with us and that each visit is a special one. Thank you for taking the time to provide your positive feedback in this respect.

We do hope your enjoyable visit will encourage you to stay with us again should your travels ever bring you to back to Edinburgh.

Kind regards

JP Kavanagh
General Manager
The Sheraton Grand Hotel & Spa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $390 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Best hotel pool we've seen in the UK!

Sheraton Grand Hotel and Spa

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4 of 5 stars
FrequentFrier 90 contributions
Sydney, Australia
Aug 17, 2008 | Trip type: Couples

We stayed for one night on a quick trip to Edinburgh. The hotel entrance is a little hard to find, given the system of streets in central Edinburgh. The hotel itself is modern and large. We valet-parked, which seems to be the only option. Check in was slow. Our room was mostly nice, but unfortunately smelt of sweat from a previous guest, and had a view of a nearby roof. Room service was prompt and tasty - at usual Sheraton prices. The hotel's location (to the West of Edinburgh Castle) requires a good pair of walking shoes and fitness to take you up to the Royal Mile (or a taxi!). The really great part of the hotel is its excellent adjoining fitness centre. We like to think of ourselves as connoisseurs of hotel pools - and this one is a treasure! It is very large, airy and clean - and staffed by pleasant people. If you like having the option of a relaxing swim or spa, then this is a great place to stay in Edinburgh!

  • Liked — Superb hotel pool
  • Disliked — Room smelt
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since July 02, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $390 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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