The whole weekend in Edinburgh was great. One of the reasons for this was the hotel. We arrived very early on Saturday and as no room was available our luggage was looked after while we used the spa to freshen up. everything was taken care of while we visited the Botanic gardens and did some site seeing.
I had requested a cake to be delivered to our room for my wife's birthday. It was amazing...compliments to the chef!
Think the spa gives the hotel that extra edge - worth visiting if you are staying at the hotel.

We have stayed at this hotel before and my DH likes it as he likes to use the Spa there. It is pretty central too. Check in was slightly longer than I would have liked as we were in a rush but a very nice young lady came out to help us and we were placed in a room on the club floor (we have SPG status - maybe that helped and I had mentioned it was a special ocassion on our comments section of the booking form). We received an early check in - thanks!. The room was much better than the twin room I had been in on a previous occasion and it was spacious and we were not too bothered with the view, which was looking over the Exchange office area and shops. he room was clean, well equipped but I would expect this in a Sheraton and paying around £150 pn. The bed and pillows were very comfortable.

The staff were friendly and tried to help at reception and when we were overcharged for the breakfast and pointed this out we were quickly credited. I believe there is an assumption that everyone takes the full breakfast and you need to tell them if you did not. Breakfast was fine but nothing exciting, just your average buffet. I did like the mini scones though.

We booked via the hotel website a cancellable reservation and then got a better prepaid rate a couple of days or so before we left so cancelled the other one.

We would go back and would recommend it to others. Edinburgh can be pretty expensive but I thought we had a good stay at a not too unreasonable price in a central location.

First, I'd like to say I've stayed here around ten times over the past few years, and I've noticed the rooms looking more tired each time.

My last stay here (Dec 07) was a bad one, I was given a horrid room at the back of the hote, and heard nothing but air conditioners all night long.

This time around, I rang the hotel reservation line, and asked to book their best suite, and specifically asked for a castle view. I was promised a wonderful suite, with a brilliant view.

Check-in was painfully slow due to a lack of staff rather than poor staff, and then we were sent to our room.
Soon as I walked in I could tell I was at the back of the hotel!
I rang down to ask to be moved, and was told in no uncertain terms that the hotel was full and I'd have 'to put up with it'!

The suite itself was a very good size for the cost (roughly 65sqm), but was very run down and dated.
The property would definitely benefit from a refurbishment, and the suites should be the first to recieve it.
If the room my partner and I had was their best, then I can promise you I will not be returning there - it was my last attempt at enjoying the Sheraton in Edinburgh, and I do feel that my last three stays there were a waste of my money, and a big let down to what was once my favourite hotel in the world.

If they ever bother to refurbish, and if they learn how to protect their interests when a guest is willing to pay for their best room and doesn't receive it, then maybe I would be persuaded back - sadly I doubt this will ever happen and I'll be going back to the Balmoral.

I would have to agree with some of the other reviewers - the hotel public areas are exquisite but I can’t help but feel the room upgrading is just a line, since we too, were offered a room upgrade - I would actually like to see what the room we were suppose to have looked like since I found the one we were actually given to be disappointing. Especially since we read so much about the views of the castle and all we could see was the back of some office block. Unfortunately we could also hear our neighbours trips to the bathroom.

There were no queues to speak of when I checked in and out, but it would have been nice to be greeted by genuinely friendly people, or even a Scottish person! rather than surly females.

One more point - this hotel has its own weather system…Once outside, you are faced with strong winds, until you get onto Princes Street where the breeze is more gentle for some reason.