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Sheraton Grand Hotel & Spa: Traveler Reviews

5.0 of 5
1 Festival Square, Edinburgh EH3 9SR, Scotland (West End)
Hotel amenities
Sheraton Grand Hotel & Spa
Ranked #19 of 142 hotels in Edinburgh
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960 reviews from our community

Traveler rating
    498
    272
    108
    55
    27
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Families
106
 
Couples
429
 
Solo
50
 
Business
149
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
east ayrshire
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“once again a fantastic luxury weekend break”
5 of 5 stars Reviewed January 17, 2013

my partner and I went away for the weekend to spend quality time together...quality was the key word. At the welcome desk the reception staff couldn't do enough for us and we were taken to our room by a member of the team. the reception lobby has been renovated since the last time, and although I have to say I loved the big staircase from the previous deco r, this was absolutely gorgeous.as it was two weeks before Christmas, there were scenes made out of gingerbread which looked brilliant. On the Saturday we went into the bar and had cocktails which were delicious before heading up to the club lounge for drinks and canapes. The service in there was second to none as usual and we were made to feel like royalty. the hotel is central to all emenities and has a very welcoming atmosphere throughout the hotel and bar. I have never slept in such a comfortable bed, it was like leeping on air. Breakfast in the club room was brilliant and tea and coffee with shortbread/mince pies were available all day...amazing. I would definitely recommend this hotel it is the ultimate in luxury.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“A lovely stay at the Sheraton”
5 of 5 stars Reviewed January 14, 2013

Checked in for a long weekend and loved it. We had a great room with a lovely view towards the castle, and Princes St was just a short work away. There was good sevice, with many complementary services provided, and a nice atmosphere around the hotel and bar. Would recommend to everyone.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Richie I about Sheraton Grand Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thessaloniki, Greece
Top Contributor
166 reviews 166 reviews
108 hotel reviews
Reviews in 82 cities Reviews in 82 cities
553 helpful votes 553 helpful votes
“good choice!”
5 of 5 stars Reviewed January 12, 2013

we spent 3 nights in this wonderful hotel .
the hotel is located close to everything.check-in was very professional and extremelly friendly and welcoming.the front desk employers were smiling and trying from the first moment to feel like home-a simple thank you for them is not enough-.
the lobby was extra modern and had nice corners to sit and relax.the restaurant and bar very trendy yet cosy.our room on the spg floor was very nice.it had everything the modern technology has to offer plus the different light moods you could choose it was wonderful-a unique feature-.
the bathroom had mood lightning and it was a bliss while having a shower under blue or green or red light!it was like you had your own spa lighting in your room.in fact we liked it so much that we are in the process of making somewhat like that the lighting in our bathroom at home!
there was complimentary tea and coffee making facilities and in general everything you could ask for(bathrobes, slippers, nice bathroom amenities, mini bar,large lcd t.v etc).
the spa was nice a bit like a luxurious gym and not so on the spa side in terms of decoration etc but still it was clean and large.
service was very efficient.information from the front desk was very accurate and helpful.
check-out was as good as the check-in.
i would like personally to congratulate all of the staff .they made our stay in this wonderful hotel even better.
if again in edinburgh our home away from home will be the sheraton grand hotel & spa.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review
January 17, 2013
Dear Guest
Wow - thank you sincerely for this superb five star review of your recent stay with us. I am delighted that your expectations were met, and equally delighted at the comments regarding my colleagues that I have shared with them as it is only through constructive feedback from our guests we are able to maintain the highest of standards.
Thank you once again and we look forward to welcoming you back when you are next in Edinburgh.
Warm regards
JP Kavanagh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Amazing experience”
5 of 5 stars Reviewed January 12, 2013 via mobile

Amazing experience
Have just spent two nights in this wonderful hotel. The room was clean and luxurious and the facilities top quality. The spa and gym were fantastic . Loved the rooftop pool and the hydropool. The gyms facilities and space were excellent. Staff very friendly and accommodating. The tretments were the best we have ever had and felt truly nurtured. This hotel was luxurious without being pretentious. Saving up to return! Oh and the cooked breakfasts should not be missed!
Rea

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask mitha r about Sheraton Grand Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Absolutely marvellous”
5 of 5 stars Reviewed January 10, 2013

Stayed here at Christmas with adult family. Excellent all round .Staff delightful,food fantastic,location walking distance to Princess Street, Castle, Theatre,Our stay was so good we have booked already for next Christmas only this time upgraded to Club room and looking forward to the experience. Can't wait for next visit Thank you!

Room Tip: Upgrade to club room with view if pennies allow although we thoroughly enjoyed our visit with standa...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask tay05 about Sheraton Grand Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review
January 17, 2013
Dear Guests
Thank you for this fantastic review of your recent stay with us. I am delighted to hear that you have already made your reservation for next year and very much look forward to welcoming you back.
Best wishes to you and your family for 2013.
JP Kavanagh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Grand Hotel & Spa

Also Known As:
Sheraton Grand Hotel And Spa
Sheraton Grand Hotel Edinburgh
Sheraton Grand Hotel
Sheraton Edinburgh
Sheraton Spa
Edinburgh Grand Hotel Sheraton
Edinburgh Sheraton
Edinburgh Sheraton Spa
Sheraton Spa Edinburgh
Sheraton Grand Hotel & Spa Edinburgh, Scotland
Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotels in Edinburgh
#22 Romantic Hotels in Edinburgh
#28 Business Hotels in Edinburgh
#32 Family Hotels in Edinburgh
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Sheraton Grand has been Edinburgh's gathering place for many years, and following a complete refurbishment, it's the perfect time to rediscover this unique destination. From the moment you set foot inside the granite-floored lobby, you'll feel welcome. One Square, our new restaurant and bar, serves a delicious range of classic British dishes all day long, while our beautiful new bedrooms blend contemporary comfort and Scottish materials with cutting-edge technology. Of course, some things at the Sheraton have always been unbeatable, from One Spa's iconic rooftop Hydropool, to the breathtaking views of Edinburgh Castle. We can't wait to share them with you. ... more   less 
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Sheraton Grand Hotel & Spa
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