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“A lovely stay at the Sheraton” 5 of 5 stars
Review of Sheraton Grand Hotel & Spa

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Sheraton Grand Hotel & Spa
5.0 of 5 Hotel   |   1 Festival Square, Edinburgh EH3 9SR, Scotland (West End)   |  
Hotel amenities
Ranked #15 of 146 Hotels in Edinburgh
Certificate of Excellence
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“A lovely stay at the Sheraton”
5 of 5 stars Reviewed January 14, 2013

Checked in for a long weekend and loved it. We had a great room with a lovely view towards the castle, and Princes St was just a short work away. There was good sevice, with many complementary services provided, and a nice atmosphere around the hotel and bar. Would recommend to everyone.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,724 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (427)
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Panorama, Greece
Top Contributor
198 reviews 198 reviews
118 hotel reviews
Reviews in 87 cities Reviews in 87 cities
596 helpful votes 596 helpful votes
5 of 5 stars Reviewed January 12, 2013

we spent 3 nights in this wonderful hotel .
the hotel is located close to everything.check-in was very professional and extremelly friendly and welcoming.the front desk employers were smiling and trying from the first moment to feel like home-a simple thank you for them is not enough-.
the lobby was extra modern and had nice corners to sit and relax.the restaurant and bar very trendy yet cosy.our room on the spg floor was very nice.it had everything the modern technology has to offer plus the different light moods you could choose it was wonderful-a unique feature-.
the bathroom had mood lightning and it was a bliss while having a shower under blue or green or red light!it was like you had your own spa lighting in your room.in fact we liked it so much that we are in the process of making somewhat like that the lighting in our bathroom at home!
there was complimentary tea and coffee making facilities and in general everything you could ask for(bathrobes, slippers, nice bathroom amenities, mini bar,large lcd t.v etc).
the spa was nice a bit like a luxurious gym and not so on the spa side in terms of decoration etc but still it was clean and large.
service was very efficient.information from the front desk was very accurate and helpful.
check-out was as good as the check-in.
i would like personally to congratulate all of the staff .they made our stay in this wonderful hotel even better.
if again in edinburgh our home away from home will be the sheraton grand hotel & spa.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review, January 17, 2013
Dear Guest
Wow - thank you sincerely for this superb five star review of your recent stay with us. I am delighted that your expectations were met, and equally delighted at the comments regarding my colleagues that I have shared with them as it is only through constructive feedback from our guests we are able to maintain the highest of standards.
Thank you once again and we look forward to welcoming you back when you are next in Edinburgh.
Warm regards
JP Kavanagh
General Manager
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Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 12, 2013

Amazing experience
Have just spent two nights in this wonderful hotel. The room was clean and luxurious and the facilities top quality. The spa and gym were fantastic . Loved the rooftop pool and the hydropool. The gyms facilities and space were excellent. Staff very friendly and accommodating. The tretments were the best we have ever had and felt truly nurtured. This hotel was luxurious without being pretentious. Saving up to return! Oh and the cooked breakfasts should not be missed!
Rea

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 10, 2013

Stayed here at Christmas with adult family. Excellent all round .Staff delightful,food fantastic,location walking distance to Princess Street, Castle, Theatre,Our stay was so good we have booked already for next Christmas only this time upgraded to Club room and looking forward to the experience. Can't wait for next visit Thank you!

Room Tip: Upgrade to club room with view if pennies allow although we thoroughly enjoyed our visit with standa...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review, January 17, 2013
Dear Guests
Thank you for this fantastic review of your recent stay with us. I am delighted to hear that you have already made your reservation for next year and very much look forward to welcoming you back.
Best wishes to you and your family for 2013.
JP Kavanagh
General Manager
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speyside
Top Contributor
77 reviews 77 reviews
67 hotel reviews
Reviews in 55 cities Reviews in 55 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 10, 2013

We took a club room again for a break as you get the spa included in the price as well as the executive lounge. The spa is soooo relaxing and well worth a visit. It is not cheap but the relaxation my husband gets in one night away here you need days to achieve on a holiday abroad! We found dinner in the restaurant well worth it and you get a discount if you are a starwood member.
Staff friendly helpful and all in all a superb experience.We plan to do this every few months. Its a cut above other hotels in Edinburgh.

Room Tip: Club rooms facing the castle are excellent.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review, January 17, 2013
Dear Guest
Thank you for taking the time once again to review your stay with us. I am pleased that you and your husband enjoyed your stay and found time to relax and unwind at One Spa, a must after a busy day sightseeing and shopping!
Thank you once again and we very much look forward to welcoming you both back soon.
Warm regards
JP Kavanagh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lincoln
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 6, 2013

We stayed here over the new Year period in a Club room which gave us access to the spa. From the moment we arrived the experience was amazing. After a lengthy drive we arrived at 11.15am hoping to be able to leave the car at the hotel so that we could go into the city and then return to check in later in the day. However, not only were we able to park, we were also installed in our room by 11.30!
The room was of a very high standard and very comfortable. I suppose it was not as large as you might expect in a hotel of this calibre, but tthis was in no way an issue for us.
All members of staff we encountered were delightful, fully professional at all times whilst still retaining that friendliness which is so not always evident in 5* hotels.
We are planning to return later in the year and will book a spa room again as unfortunately we were so busy enjoying the Hogmanay festivities in the city that we didn't get much opportunity to make the most of the spa, apart from the pool, which was amazing.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glasgow
Top Contributor
57 reviews 57 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 5, 2013

Had a wonderful one night stay in Dec as an early Christmas present. it was in the perfect location as we were attending a performance of Cinderella at the Lyceum. What's not to appreciate? It is beautifully decorated and surpassed all levels of cleanliness which is a feat in itself as by my own admission I can be a little OCD. Loved the mood lighting in the room and super king bed was super comfortable almost had to take a taxi to the other side to find my other half. We had dinner in the restaurant and were delighted with the food and service. Altogether a very luxurious and enjoyable stay would love to return.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Sheraton Grand Hotel & Spa

Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Location: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Edinburgh
#16 Romantic Hotel in Edinburgh
#28 Business Hotel in Edinburgh
#34 Family Hotel in Edinburgh
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sheraton Grand Hotel & Spa 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Sheraton Grand has been Edinburgh's gathering place for many years and it is the perfect place to discover this unique destination. From the moment you set foot inside the granite-floored lobby, you'll feel welcome. One Square, our restaurant and bar, serves a delicious range of classic British dishes all day long, while our beautiful bedrooms blend contemporary comfort and Scottish materials with cutting-edge technology. Of course, some things at the Sheraton have always been unbeatable, from One Spa's iconic rooftop Hydropool, to the breath-taking views of Edinburgh Castle. We can't wait to share them with you. ... more   less 
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Also Known As:
Sheraton Grand Hotel And Spa
Sheraton Grand Hotel Edinburgh
Sheraton Edinburgh
Edinburgh Grand Hotel Sheraton
Edinburgh Sheraton Spa
Sheraton Spa Edinburgh
Sheraton Grand Hotel & Spa Edinburgh, Scotland

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