I was very excited about visiting Edinburgh during our travels through Europe. I was looking forward to a wonderful stay with my husband before we went to visit his family, kind of a pre-stress interlude. Leading up to our stay the accommodations manager was very helpful, we booked a classic car for a drive through the countryside. When we got to The Howard check-in was easy and fast, our butler was very helpful. In the room we started noticing a few things that had been overlooked. There was used floss under the sink in the bathroom, the potpourri was old and full of dust and fuzz, and where the carpet met the bathroom it was unfinished with huge threads fraying out of it. Went to turn on the bathroom lights, nothing happened. When we asked downstairs about that before we went out they said it would be fixed, no one had done anything about it when we returned from dinner.
The next morning we were supposed to be picked up for our half hour drive to the car rental place. The driver was over 10 minutes late, and then he got lost. Our half hour drive took 2 hours. I was left wondering why they hired a driver who didn't know where he was going. Thank goodness my husband was being patient for my sake, we were almost ready to give up when the driver finally found the right road. No one said a thing at the hotel when we told them, just "oh, really?.... hmm..." Seriously, I was kind of amazed at the lack of response.
That night we had dinner in their restaurant. I got food poisoning. I was sicker than I've been in a very long time, not since Mexico have I had food poisoning at this level. Really bad. The next afternoon my husband wanted lunch, I asked him to eat somewhere other than our room because even the thought of food was too much. He went downstairs and ordered something, they said they would bring it to him in the lounge and they sent it up to me instead. I had to find a robe and talk to a butler I hadn't met while he assured me my husband had sent the food up to me. I couldn't understand why he would do that, but I left the food covered in a corner and went back to bed. Finally my husband figured out that he wasn't getting lunch in the lounge and came upstairs after he found out the food was with me. The staff was nice and our main butler was concerned, but other than that the response we got again was "oh, really? oh, hmmm"
I ended up getting a few hours at the castle before we had to leave Edinburgh. We asked for a taxi to be called while we were finishing checking the room, they forgot.
I will go back to the city but I will never go back to the Howard. After staying at the Churchill in London I finally had my relaxing, luxurious vacation room. The Howard could have been great, lots of things to recommend it, but I feel like under the idea of a five star hotel there is still a lot of problems to work out. The staff is nice and try to be attentive, but they are oddly forgetful and confused at times (at least, that's the impression we were left with). Very bummed out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.