Arrived late on a Sunday afternoon and had to wait some time before we could get in as the car park was apparently "full", then suddenly the barrier went up and we found several available places. Check-in was a little slow considering this 2 night stay had been booked and paid for several months in advance, the receptionist appeared to be taking an age to decide which room to put us in.
During our entire stay, we never set eyes on a single doorman - which is ironic as this seems to be their trade mark.
Our room was on the fifth (top) floor, which meant it was quite small, with a high window, but we did have a castle view, and the bathroom was huge, and also had a window with castle view, which is rare in hotels these days. Being on the fifth floor also seemed to mean you had to wait about 10 minutes before you had any hot water through the tap - a point to remember if you are a late riser and want a shower before breakfast!
Dinner was included on the first night, and this provided good choice, and was very nice - but most of the sweets were unavailable. A little disappointing. Breakfast not so good. The dining room was busy and extremely hot. Virtually no fresh fruit apart from a few grapes - when I enquired, I was told they had not had a delivery of fresh fruit that morning- which did not entirely surprise me as it was a bank holiday Monday. I suspect forward planning was missing here. Breakfast was slightly better on the second day when the hotel was obviously not so full, and probably a lot of people were catching up on sleep from their disturbed night.
It was lovely to have windows we could open, and the bedroom was a nice temperature for sleeping. Air con worked well, but I always prefer an open window. We can confirm that the fire alarms work very well, as they decided to go off at 4 a.m. This probably shows up the disadvantage of being on the top floor.
I suspect not all guests left the building (though how they could stand the racket of the alarm beats me) A member of staff was at the bottom of the stairs to guide us in the correct direction (to the car park at the back of the hotel) we received no information or guidance from then on until we actually asked someone. The fire brigade attended, and finally we were allowed back to our rooms. The usual letter of apology was posted at reception in the morning. It took us back to our honeymoon night when the same thing happened - 25 years ago.!!
All in all, a pleasant enough place to stay, but rather over-priced when comparing with some other Hiltons. Our 2 night stay here was twice the price of our 2 nights at St Helen's - and the room was smaller ,and not so friendly staff as at St Helens.







