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“Grand Hotel in a perfect location” 4 of 5 stars
Review of Waldorf Astoria Edinburgh - The Caledonian

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Waldorf Astoria Edinburgh - The Caledonian
5.0 of 5 Hotel   |   Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)   |  
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Ranked #23 of 147 hotels in Edinburgh
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“Grand Hotel in a perfect location”
4 of 5 stars Reviewed April 21, 2014

Our room was well decorated, great views and massive comfy bed.

Staff were helpful, location was ideal for everything including a bus to the airport (so don't waste money on a taxi) and we also ate in their Galvin restaurant which was great.

The pool and steam room etc were not relaxing as they were too bright and had more of a 'gym' feel than spa. However they did give you big towels! Just don't go expecting serenity! Too many kids screaming....all 3 times we used it.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, April 23, 2014
Dear AlysandRich,

Thank you for taking the time to post a review following your recent stay with us. I am thoroughly appreciative of your feedback, and pleasing to hear that you dined in our ever more popular Galvin Brasserie De Luxe restaurant. As it was Easter holidays, there were more children enjoying the leisure facilities than normal, and I am pleased that you are in agreement the large comfortable towels available. Furthermore, I do hope that we will have the opportunity to return to the ‘Caley’ again in the future.

Kind regards,

Dale MacPhee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
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Worcester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 21, 2014

Just had a long weekend here, the service was faultless. We had a king junior suite what was superb, the only issue was there was no full length mirror; vital to any lady getting ready for a night out, you can compromise and check your outfit out in the lift on your way out though!

This hotel also in an excellent location, all members of staff were very polite and helpful, I would highly recommend this to anyone visiting Edinburgh

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Top Contributor
59 reviews 59 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 20, 2014

Very friendly hotel. Staff were superb. Nothing was too much trouble. Rooms were very comfortable and very well furnished. Called bar was lovely, bar man (sadly cannot remember his name but recently arrived from Poland) was a little cherub. Concierge as expected knew everything we needed to know. Maps on hand with with things pointed out. Breakfast was great, little slow with the the coffee delivery but all in all a great place to stay. Not cheap but very very comfortable place to stay.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, April 23, 2014
Dear jostcjn,

Thank you for taking the time to post a review following your recent stay with us. It appears that we have ticked many of the boxes for your luxury visit to Edinburgh. As I would expect, nothing was too much trouble for the staff, and this is extremely pleasing for me to hear. Moreover, I do hope that you will have the opportunity to return to the ‘Caley’ again in the future.

Kind regards,

Dale MacPhee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lymington, United Kingdom
Top Contributor
103 reviews 103 reviews
38 hotel reviews
Reviews in 48 cities Reviews in 48 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed April 20, 2014

This is an historic hotel in an historic location - newly refurbished and brought up to the standard you would expect in a Waldorf Astoria hotel. This means there are luxurious touches and flourished in the decor and the furnishing - all set within this old, listed building.

We parked ourselves in the car park around the back of the hotel. Reception was very efficient and welcoming. We were upgraded to a suite (Room 160) and were impressed with the spacious bedroom and separate sitting room. The only disappointment was the shower over the bath rather than a separate shower which you often get in suites at this level of hotel - but that is just a personal preference.

Dinner at the Brasserie was very good - with particularly impressive and efficient service from the delightful waiter - and delicious authentic Brasserie good which we enjoyed.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, April 23, 2014
Dear Matthew L,

Thank you for taking the time to post a review following your recent stay with us. It is a pleasure for me to read such glowing comments on the hotel, and pleasing that we reach the expectations of a Waldorf Astoria hotel. Moreover, I shall certainly share your praise with our Galvin Brasserie De Luxe team, and hopefully you will choose to return to the ‘Caley’ again in the future.

Kind regards,

Dale MacPhee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxfordshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 20, 2014

We have just left after spending a fabulous weekend in Edinburgh. The staff at this hotel are a credit to the company, they were all very friendly and couldn't have been more helpful from the concierge through to the cleaners. A special ' thanks ' goes to Maite, Jose and Butch ( the A team) at breakfast, and Johannes at dinner, they made our stay even more enjoyable. The hotel itself was beautifully clean and comfortable. We will definitely stay here again

Room Tip: Book a castle view if possible
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, April 23, 2014
Dear Anji2512,

Thank you for taking the time to post a review following your recent stay with us. I am pleased to hear of your fabulous weekend in Edinburgh, and I agree that my team at the hotel are a credit to the company. Rest assured the members of staff mentioned shall get the relevant recognition, and I am delighted to hear that you will return to the ‘Caley’ again in the future.

Kind regards,

Dale MacPhee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 19, 2014 via mobile

My wife and I decided to have a quick weekend break at the Waldorf Astoria Edinburgh was long overdue as I last visited this Hotel on the day George Best signed for Hibs FC one of Edinburgh's two senior SPL football clubs ..Then it was stuffy and overpriced and service was snobbish but poor ..so I was very interested in how the Hotel had changed over the almost 30 years since my last visit..
When we arrived the concierge politely took the keys of our car and our luggage away to our room and the car to where cars go at the Waldorf Astoria.The reception staff were disarming and very professional and on the ball with their duties and gently and impressively shepherded us to our newly upgraded Classic room on the top floor ..The room was freshly decorated in Laura Ashley type colours and finishings and was equipped with everything including an a well know brand of espresso coffee maker ..impressive ..the traditional bathroom had been upgraded and well set up for the purpose ..luxurious comes to mind ...
Time flew by as there is so much to do in Edinburgh whether it the Castle visit or a visit to Harvey Nicholls
Or tea at the a Dome it's full of enjoyable places to visit.
Dinner out at a favourite restaurant made me wait till breakfast to sample the catering hospitality and I was not disappointed ..it was excellent ..the new Tram System was being texted prior to hoping into public service and whilst it took a long time to organise it looks a fantastic project nearing completion.
A stay at the Waldorf Astoria should be on the visitors to do list as it is and excellent venue for traditional Scottish Hospitality in the Scottish Capital.
Excellent Traditional Scottish Hospitality .
HughS

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, April 23, 2014
Dear HughS,

Thank you for taking the time to post a review following your recent stay with us. You have certainly made the most of your recent visit, and many changes have occurred within those 30 years, including the successes of the senior Edinburgh football teams. I am glad that you have noticed the improvements since your last visit, and I shall share your positive observations with the team

Moreover, I hope that you do not leave it another 30 years until you return to the ‘Caley’ again in the future.

Kind regards,

Chris Logan
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Newcastle upon Tyne, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 18, 2014

The hotel upgraded our room upon hearing it was our silver wedding anniversary. We had an excellent meal in the Pompadour Restaurant, where they also spoiled us on our special occasion. All the staff were excellent, but Hamish in the Pompadour, deserves a special mention, he made our stay even more memorable

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, April 23, 2014
Dear anneg16,
Thank you for taking the time to post a review following your recent stay with us. I am delighted to read of your excellent experience in our Pompadour by Galvin Restaurant, and Hamish will be ecstatic that he made your stay even more memorable.

I do hope that you will have the opportunity to return to the ‘Caley’ again in the future.

Kind regards,

Dale MacPhee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Edinburgh - The Caledonian

Address: Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
Phone Number:
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Edinburgh
#17 Luxury Hotel in Edinburgh
#18 Family Hotel in Edinburgh
#29 Business Hotel in Edinburgh
#33 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Edinburgh - The Caledonian 5*
Official Description (provided by the hotel):
Walforf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more   less 
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Also Known As:
Hilton International Edinburgh
Hilton Edinburgh
Edinburgh Hilton
Waldorf Astoria Edinburgh - The Caledonian Scotland

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