Very difficult finding the right road to take to get to the hotel. Don't try to approach from the east. Once there, however, we were met at the door by the concierge who took our car and parked it for us. The people on the concierge desk were all very friendly and helpful. The reception desk was polite and attentive but although they state check in after 3-00 pm our room wasn't ready until after 4-30 pm. Luckily we were able to put our luggage in the next room where our friends were staying so it wasn't too much of an imposition. Eventually, we were able to take possession of our room which had an incredible view of the castle. Everything was very clean and the bed was very comfortable. The window was difficult to open and would only raise about three inches. The room was very warm which during the night was very uncomfortable. The bathroom fittings although good quality did nothing to promote a good shower and it took ages to fill the bath. The bathroom accessories were very difficult to read and I had used the conditioner as a body lotion before I realised my mistake - another feeble shower later I managed to get it right but the contents of the bottles were not the easiest to use as the bottles could not be squeezed. The tea and coffee making facilities were very frugal although I dare say we could have asked for more. The pool was nice and there was a shallow pool for children. Everything was very clean but the fittings on the internal spa stairs was rusting and in need of attention. The breakfast was excellent but the ambiance in the breakfast room was somewhat frantic with much rushing around. Although very friendly, not as smooth running as one might have expected. In fact the whole hotel seemed to be on red alert which does nothing to sooth the nerves. Nevertheless we had a very good couple of days and the situation of the hotel was excellent for getting to places.